CUDDLY Reviews 2,721

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, kindness, and hard work in saving animals, often describing them as selfless and compassionate. Many highlight the company's ethical approach and the significant positive impact they make on the lives of animals, especially those in critical or desperate situations. The service is often described as efficient, providing detailed information about each animal and making it easy for people to donate and track their contributions. However, some customers expressed concerns about the company's financial practices and that the process for receiving memorial certificates can be slow. Additionally, some reviewers found the practice of adding Cuddly-branded items to wishlists and asking for tips inappropriate.

What people talk about most

Ethics

Reviewers mention positive feedback about ethics, praising the organization for its honest, caring, and... See more

Service

Customers had positive experiences with service, often describing it as efficient and valuable, especially in... See more

Product

Reviewers highlight positive aspects of product, with many expressing love for Cuddly and its mission to help... See more

Staff

Consumers find staff to be positive, often described as a true, honest, and hardworking team dedicated to... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate for donations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cuddly is a lifesaver. Personnel always go above and beyond to assist rescues in difficult situations. Cuddly employees, volunteers and donors work endlessly to make sure rescues' financial and mater... See more

Company replied

Rated 5 out of 5 stars

Contributions to suffering animals around the world are badly needed. It is sad to see and read about these terrible conditions but ignoring it is not an option. Caring people need to step up and... See more

Company replied

Rated 5 out of 5 stars

I think Cuddly does such a wonderful job with communicating their mission. I feel that every rescue posting is clear and transparent. I also enjoy the “updates” tab so we can keep up on a rescue’s pro... See more

Company replied

Rated 5 out of 5 stars

You guys are an amazing charity. Working hard for animals in need especially animals in critical condition. You guys are angels on earth. Going to war torn extremely dangerous situations & areas to sa... See more

Company replied


Company details

  1. #1 of 5 best companies in Charity
  2. #1 of 3 best companies in Animal Rescue Service
  3. #60 of 246 best companies in Non-Bank Financial Service
  4. #1 of 8 best companies in Pet Adoption Service

Written by the company

CUDDLY is a for-good, for-profit organization with a mission to be the champion of animals in need. We do this by directly providing tools and resources to support animal welfare organizations worldwide. The CUDDLY platform empowers animal welfare organizations to create fundraisers and wishlists in order to raise funds and receive donated supplies for animals who desperately need help. In turn, donors from all over the world can make a difference by donating to a specific animal or organization. It is CUDDLY's mission is to help save as many animals through community, innovation, and creativity.

Guaranteed Verified Nonprofits Only

Every rescue and shelter partner is verified by Guidestar

With CUDDLY, you know exactly where your donation is going. Through our verification process with Guidestar, you can rest assured your donation is going to a verified nonprofit organization.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I think Cuddly does such a wonderful…

I think Cuddly does such a wonderful job with communicating their mission. I feel that every rescue posting is clear and transparent. I also enjoy the “updates” tab so we can keep up on a rescue’s progress. I’d love to get more “happy” emails about a rescue’s transformation. Like a “before and after”. Those emails make donors happy and it reinforces that our donations are actually impactful.

December 6, 2025
CUDDLY logo

Reply from CUDDLY

Thank you for your kindness and for recognizing the importance of caring for animals. Your generosity truly changes lives, and we couldn’t do this without you.

Rated 5 out of 5 stars

Cuddly is an absolutely fantastic and…

Cuddly is an absolutely fantastic and transparent platform. It's so easy to find rescues in need and directly fund specific medical cases for animals

November 17, 2025
Unprompted review
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

Nice work man and you can find a way…

Nice work man and you can find a way that you would have

December 8, 2025
Unprompted review
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Reply from CUDDLY

Thank you for your thoughtful words and generous heart. It’s because of people like you that we’re able to provide lifesaving help for animals in their toughest moments.

Rated 5 out of 5 stars

The rescue efforts are amazing

The rescue efforts are amazing. The stories horrific and my heart aches for these animals. Thank god there are people like the people that work with cuddly to help these sweet babies. 💕💕💕

December 6, 2025
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Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

Rated 5 out of 5 stars

It is easy to give

It is easy to give, and lots of people will take your money and never show where it is going. With Cuddly and their partners you can follow the success of their efforts. When you contribute you can easily review your charitable deductions ..no matter how small. They are one of the most professional charities that
I have had the pleasure of donating to ... and will continue to do so.

December 1, 2025
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Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

I have admired Cuddly for a long time

I have admired Cuddly for a long time. They truly care deeply for the animals they are entrusted with. I will be a long supporter of their work

December 1, 2025
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Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

Rated 5 out of 5 stars

Beautiful People Helping our Friends in Need

The company is great and I am so proud to say that in my small way I am helping.
Sharon

November 30, 2025
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Reply from CUDDLY

Thank you for your kindness and for recognizing the importance of caring for animals. Your generosity truly changes lives, and we couldn’t do this without you.

Rated 5 out of 5 stars

Cuddly goes above and beyond to help animals in need

Every transaction/conversation that I've had with Cuddly has been excellent. They always respond to my questions promptly. The work that they do is above and beyond to help every animal in need. God bless you Cuddly for all that you do!

December 3, 2025
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Reply from CUDDLY

We’re so grateful for your support and kind words. It’s because of caring people like you that we can continue to support rescuing and treating animals who need help the most.

Rated 5 out of 5 stars

Thank you for helping all the wonderful…

Thank you for helping all the wonderful animals. GOD Bless you and the babies. Their suffering breaks my heart!!♥️ ❤️🐾🐾🐾🐾🐾🐾

December 4, 2025
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Reply from CUDDLY

We’re so grateful for your support and kind words. It’s because of caring people like you that we can continue to support rescuing and treating animals who need help the most.

Rated 5 out of 5 stars

Cuddly helps people help animals and I…

Cuddly helps people help animals and I think its so needed in these times.

December 3, 2025
CUDDLY logo

Reply from CUDDLY

Thank you for your thoughtful words and generous heart. It’s because of people like you that we’re able to provide lifesaving help for animals in their toughest moments.

Rated 5 out of 5 stars

I like that Cuddly represents Rescue…

I like that Cuddly represents Rescue groups around the country. I try to donate to Rescue Groups that show photos of anmals before rescue and how contibutions help. I contibute as often as I can.

December 4, 2025
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Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

Caring Company …

Love what the company represents and does for animals !

December 4, 2025
CUDDLY logo

Reply from CUDDLY

Thank you for your kindness and for recognizing the importance of caring for animals. Your generosity truly changes lives, and we couldn’t do this without you.

Rated 2 out of 5 stars

I so appreciate what you do

I so appreciate what you do. I don't mind donating but I do not appreciate a charity telling me that I have to pay $3 without a choice for that reason I either donate less to make up the $3 or I don't donate at all. I am not working anymore so money is on a strict budget. I feel really bad because I know these poor helpless animals need you and I.

December 3, 2025
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Reply from CUDDLY

Hi there and we are so grateful for your review and generosity.

CUDDLY applies a transaction fee of $2.99 to help cover business costs and fees that are charged by our payment processor. We also endeavor to ensure their campaigns are successful by providing tools and marketing efforts at zero cost to them.

These fees allow us to maintain our commitment to offering fundraising expertise, tools, services, and marketing efforts to our partners at no charge.

Thousands of animal welfare organizations choose us each year because there's no better way to ensure a successful fundraising campaign. Our free platform, support, and services are invaluable to rescues and shelters, and helps ensure animals in need get the help they deserve.

If there were any other concerns I can address please do not hesitate to reach out to support@cuddly.com.

Thank you so much for all you do for animals in need and have a great day.

Rated 5 out of 5 stars

They do so many great things for…

They do so many great things for animals!

December 4, 2025
CUDDLY logo

Reply from CUDDLY

Thank you for your thoughtful generosity. Your support allows us to make a meaningful impact in the lives of animals, and we’re truly thankful for your trust in our mission.

Rated 5 out of 5 stars

Cuddly does a great job helping animals in need.

Cuddly does a great job helping animals in need. We love animals and Cuddly is an important way to show our love.

December 4, 2025
CUDDLY logo

Reply from CUDDLY

We appreciate your heartfelt support. Every donation allows us to help more animals in need, and knowing you’re part of our mission means the world to us.

Rated 5 out of 5 stars

Great causes

I love that they help the animals that are most in need
I have been a monthly donor for a few years & still help special causes when I can
You can become a member for $35.00 a month & if you cut a coffee run or to among other habits we don’t need to spend on each month,you can easily afford to help.

December 19, 2024
CUDDLY logo

Reply from CUDDLY

We’re so grateful for your support and generosity. Your belief in our mission helps make it possible for us to help support rescues, caring for, and protecting animals in need.

Rated 5 out of 5 stars

Well part of it is

Well part of it is, I think you care for all God‘s creatures I really do. I don’t think it’s exclusively domestic animals I think that some of the things that the clips I’ve seen really break my heart of animals being prepared to die for experimental reasons and that just burns me to know, and I can think of some evil human beings that need that You know let me ask you this one when did a dog ever rob a bank when did a cat ever rape a woman when did a gang of ducks involved in a gang fight point one of these things out to me that are not human instinct animals don’t do that And when they do what they have to do, they do it in the name of survival they don’t get their name in the newspaper they don’t get accolades from TV. They just do it to survive. I am a true friend of the animal world. It matters not to me if it’s a 5000 pound whale or 6 1/2 Ounce Field mouse what matters to me I shouldn’t say what the testimony is people do because they’re given a choice animals do because it’s their instinct to survive sometimes I wish it was the other way around. I don’t think that I’d see many gangs of cats or dogs to yeah they run in packs and I know all that you know, but even Marines that I’ve talked to that were overseas like in Africa, for example the animals I was in the jungles of the Philippines and there were monkeys actually throwing stuff at us, they wanted us out of the jungle new new meaning to the words eviction.

November 28, 2025
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Reply from CUDDLY

Thank you for your thoughtful words and generous heart. It’s because of people like you that we’re able to provide lifesaving help for animals in their toughest moments.

Rated 3 out of 5 stars

Too many added fees

Too many added fees

December 2, 2025
CUDDLY logo

Reply from CUDDLY

Hi there and thank you so much for your review.

CUDDLY applies a transaction fee of $2.99 to help cover business costs and fees that are charged by our payment processor. We also endeavor to ensure their campaigns are successful by providing tools and marketing efforts at zero cost to them.

These fees allow us to maintain our commitment to offering fundraising expertise, tools, services, and marketing efforts to our partners at no charge.

Thousands of animal welfare organizations choose us each year because there's no better way to ensure a successful fundraising campaign. Our free platform, support, and services are invaluable to rescues and shelters, and helps ensure animals in need get the help they deserve.

If there were any other fees or concerns I can address please do not hesitate to reach out to support@cuddly.com.

Thank you so much for all you do for animals in need and have a great day.

Rated 5 out of 5 stars

Donated to shelter

Donated to shelter. Animals well cared for by staff

May 11, 2025
CUDDLY logo

Reply from CUDDLY

We truly appreciate your kindness and generosity. Knowing that you value and support the care of animals inspires us to keep doing everything we can for those in desperate need.

Rated 5 out of 5 stars

Great

Animal welfare, finding and assisting animals in distress

December 1, 2025
CUDDLY logo

Reply from CUDDLY

Your generosity and encouragement mean the world to us. Thank you for standing with us in giving sick, injured, and vulnerable animals the care they deserve.

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