The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
Company replied
Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and helpful service…
Very professional and helpful service from Dean, would highly reccoment to anyome.
July 14, 2026
Unprompted review
Water Machine Renewal
The whole process of renewing our water machine contract has been seamless ! Trisha Stewart has been fantastic throughout the process. Great communication and a very professional service.
July 14, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're delighted to hear that Trisha made the renewal process seamless with her excellent communication and professional service. We'll be sure to pass your kind comments on to Trisha.
Many thanks
Sailey
Customer service team
Stephen Webster was very helpful in…
Stephen Webster was very helpful in delivering and replacing a bottle on the machine for us, much appreciated.
July 14, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear that Stephen was so helpful with your delivery and replacing the bottle on your machine. We'll be sure to pass your kind comments on to Stephen.
Many thanks
Sailey
Customer service team
Dean Creasey was really helpful with…
Dean Creasey was really helpful with swapping our water machine and even helped to change the water bottle for us. Great customer service. Thank you so much
July 14, 2026
Unprompted review
Great service each & everytime very…
Great service each & everytime very efficient & Dean Creasey is always polite, professional & friendly.
July 14, 2026
Unprompted review
Reply from Culligan UK
Thank you for your great review! We're pleased to hear Dean Creasey continues to provide efficient, professional, and friendly service. We'll be sure to pass on your feedback.
Kind Regards,
Emmanuela
Customer Service Team
A star repair
The repair and service I got when Jordan arrived was an A star quality visit
July 10, 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review! We're thrilled to hear Jordan delivered an A-star service visit. We'll make sure your praise is shared with him. Thanks for choosing Culligan!
Kind Regards,
Emmanuela
Customer Service Team
Bottle prices are extortionate at £20…
Bottle prices are extortionate at £20 per bottle. They are suppose to service the machine at least twice a year but they don't. They say they delivered bottles when they haven't. Ensure you keep an eye on this company and the services they say they deliver, its not worth the hassle.
July 6, 2026
Unprompted review
Reply from Culligan UK
Hi Harminder,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration.
We take concerns regarding pricing, missed services, and delivery discrepancies very seriously. The level of service you have described is not the standard we aim to provide, and we appreciate you bringing these issues to our attention.
We would like the opportunity to investigate this further, including the service visits and deliveries on your account, to ensure any outstanding issues are addressed. Please contact us directly with your account details at customer.services@culligan.com, and a member of our team will review your concerns and work towards a resolution.
Kind regards,
Hardeep
Customer service team
Lisa was extremely helpful and…
Lisa was extremely helpful and professional and resolved our issue immediately. Thank you Lisa.
July 13, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're delighted to hear that Lisa was so helpful and professional and was able to resolve your issue quickly. We'll be sure to pass your kind comments on to her. Thanks for choosing Culligan.
Many thanks
Sailey
Customer service team
Samiur Rahman is a great asset to…
Samiur Rahman is a great asset to Culligans, he responds quickly and solves issues straight away, this is following a very poor customer service experience from Culligans.
July 13, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
hank you for your feedback. We're pleased to hear that Samiur was able to respond quickly and resolve your issue straight away. We're sorry to learn that your previous experience fell short of expectations, but it's great to know that Samiur was able to turn things around. We'll be sure to pass your kind comments on to him.
Many thanks
Sailey
Customer service team
Dean was very smiley and friendly
Dean was very smiley and friendly, ensured all empties were collected and ensured we were fully stocked up with fresh bottles. He was quick and efficient!
July 13, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're delighted to hear that Dean was friendly, efficient, and ensured all empty bottles were collected while keeping you fully stocked with fresh water. We'll be sure to pass your kind comments on to Dean. Thank you for choosing Culligan.
Many thanks
Sailey
Customer service team
Another great service from Stephen…
Another great service from Stephen Webster today!
July 13, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're delighted to hear that Stephen provided another great service. We'll be sure to pass your kind comments on to him. Thank you for choosing Culligan.
Many thanks
Sailey
Customer service team
Stephen Webster delivered our order and…
Stephen Webster delivered our order and was very polite and helpful
July 13, 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're pleased to hear that Stephen delivered your order and was polite and helpful throughout. We'll be sure to pass your kind comments on to Stephen. Thank you for choosing Culligan.
Many thanks
Sailey
Customer service team
Reply from Culligan UK
Thank you for your 5-star review. We're delighted to hear you received very good service and communication. We appreciate your feedback and look forward to continuing to support you. Thank you for taking the time to share your feedback
Kind Regards,
Emmanuela
Customer Service Team
Spam phone calls
Spam phone calls. Trying to sell their services.
An update:
This company now is asking me to provide my phone number and my full name so they can investigate. How about you check your leads database and look for permissions.
July 10, 2026
Unprompted review
Reply from Culligan UK
Hi Adam,
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience.
We take concerns about unsolicited calls seriously and aim to ensure all communications are made appropriately and in line with customer preferences. We would appreciate the opportunity to look into this further and review the details of the contact you received.
Please email us at customer.services@culligan.com with your contact details, and a member of our team will investigate this matter for you.
Kind regards,
Hardeep
Customer service team
Lesley very helpful and polite
Lesley very helpful and polite, even brought up a new water bottle from the store when servicing the reception water fountain as saw it was empty. Great service.
July 10, 2026
Unprompted review
Reply from Culligan UK
Thank you for your great review. We're delighted to hear that Lesley was so helpful and polite. It's wonderful to know she went the extra mile to ensure you had a full water bottle while servicing your fountain.
We'll be sure to share your kind feedback with her.
Kind Regards,
Emmanuela
Customer Service Team
Andy A
Andy A, what can we say.....very friendly, helpful and went above and beyond for us today at Woodcroft Hospital and in this heat! Thank you Andy!
July 10, 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review. We're delighted to hear Andy provided such friendly and helpful service, going above and beyond for you, especially in the heat. We'll be sure to pass on your kind words.
Thanks for taking the time to share your feedback!
Kind Regards,
Emmanuela
Customer Service Team
On one of the hottest days of the year…
On one of the hottest days of the year Stephen Webster delivered and installed our new water machine, not only this he carried it up 4 flights of stairs, we have no lift or A/C.
Not one did Stephen complain, he is an asset to your company.
July 9, 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic review. We're delighted to hear Stephen provided such excellent service, especially in challenging conditions. We'll be sure to share your kind words with him he's a real asset to the team. Thank you for your feedback.
Kind Regards,
Emmanuela
Customer Service Team
Great service
Stephen Webster always provides great services to us at FP Mailing. Cheers Stephen.
July 10, 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic review. We're delighted to hear about the great service you've received from Stephen. We'll be sure to pass on your kind comments to him, as we're sure he'll appreciate the recognition.
Kind Regards,
Emmanuela
Customer Service Team
Ordered Wednesday 16:30
Ordered Wednesday 16:30
Delivered Thursday 13:30
Lesley Wilkinson place all barrels on the racks. Excellent service thank you in this hot weather.
July 9, 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your feedback. We're delighted to hear that Lesley provided excellent service, ensuring all barrels were placed on the racks and delivering your order so promptly. We'll be sure to pass on your kind comments to Lesley. Thank you for choosing Culligan, especially during this hot weather! ☀️😊
Kind regards
Sailey
Customer service team
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