culturedplants.com Reviews 42

Mariela was great about keeping in touch with a change that occurred due to availability

This company does not stand by their "Guaranteed healthy plants" policy and are rude and unprofessional to their customers. They not only sent me unhealthy plants that had rotting roots, they refused to refund me for a rotten plant even when I offered to return it to them. They instead banned me from purchasing again just because they do not want to deal with the issue at hand. Do not shop here or trust the quality of their plants.

The variegated plant shop drop is something I look forward to! It is really awesome that CulturedPlants auction and sell variegated sports they find. There's always something unique!

I was originally sent one plant when I had ordered two. Fortunately, I received a quick response and the correct plants were shipped the same day. It was pretty inconvenient to have to rush the incorrect plant back to Fedex though.

Your healthy plants exceeded my expectations. They we’re carefully packaged and delivered promptly.

ordered philodendron brasil and it showed up absolutely beautiful and packaged so safely :)

So pleased with my purchase…beautiful plants, carefully packaged and promptly delivered.

My plant arrived on time and was in great condition!

Once again, Cultured Plants proved itself to be one of my favorite online plant shopping spots. My order arrived quickly, well packaged, and in amazing condition. Can't wait to see how my new plants grow!

I’ve done customer service for 23 years and when a client had an issue with a delivery we would file the claim for them. Never have I had a company tell me that I had to file the claim after I sent them all the photos. I feel that my plant would have been better taken care of in transit if the shipping box was labeled “fragile “ and “Live plant” so I feel the responsibility lies with the company that is shipping it not the shipper Fed EX. I was going to go forward with this with Fed Ex like I was asked to by Culture and then I thought why am I doing this? Why isn’t someone from Culture stepping up and either filing on their clients behalf or making it right? Therefore I will not be able to do business with a company that charges so much for shipping but doesn’t want to hold their shipper responsible.

I've never ordered a plant online before and my main hesitation was around the shipping and handling process. That said, I decided to take a risk after not being able to find the exact plant I wanted locally and CulturedPlants exceeded my expectations. The plants were well wrapped and boxed with care, and look amazingly healthy. I will definitely be buying more from them as they have a great selection and know that I can shop with confidence moving forward.

The quality of Cultured’s plants and my experience with their customer service was top notch. I highly recommend Cultured!

Plant was packaged well. Plants look great and like the photos. Definitely will purchase in the future.

Plant was bigger than expected, and looks quite healthy and happy. Shipping was fast and plant was well protected.
Thanks!

Thank you for you good plants and good prices 🙏🏻

Super fast shipping and the specimens sent were gorgeous. As soon as I got the Thai I bought another one immediately for plant insurance…it was so pretty!!!

Really great communication on shipping and what was needed to ensure a smooth delivery process

My plant arrived in a timely manner to my home in upstate NY. Having been shipped from Florida, I was a bit concerned because of the cold temps; but someone thoughtfully put a wee hand warmer in with the Pink Princess to keep her safe on her journey. Very impressed, thank you! Will definitely order again! :)