culturehustle Reviews 

2,002
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 410 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly enjoy exploring the wide range of innovative art supplies, beautiful watercolors, and unique pigment powders offered by the company. Many buyers frequently mention that the materials are of fantastic quality and help bring creative projects to life. However, some people mentioned significant delays in receiving their purchases and difficulties obtaining refunds. Shoppers experienced long delays waiting months for orders to ship while receiving repetitive automated messages instead of actual updates. A number of customers expressed frustration with customer service teams failing to resolve missing items or answer direct questions.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting high disagreement among reviewers. Many... See more

Order

Reviewers mention negative feedback about order fulfillment, noting excessive delays spanning several months... See more

Response time

Customers consistently note negative experiences with response time. Reviewers report waiting months for... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as extremely poor and the worst they... See more

Refund

People report negative experiences with refund processes, frequently mentioning that money is withheld and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The company is a scam - I bought soem paint 170€ in February 2025 - never received teh paint and there respons are su full of shit that please peolple don't buy to them ... The will scam... See more

Rated 1 out of 5 stars

Ordered in December because they promised delivery before Christmas. No delivery. Two months later and their customer service response is "Sorry! We'll look into it". No follow up until I follow up an... See more

Rated 1 out of 5 stars

Been waiting since Jan 2nd. Order not shipped. Horrible automated email replies. They've got to be in drugs to be this bad. It's taken so long I actually found other vendors for the glow pigment... See more

Rated 1 out of 5 stars

Similar experience to the other one star reviews. Placed an order early January and still don't have the paint. No response from a real person - just an AI stock answer. No refund has been issued desp... See more


2.9

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

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2.9

All reviews

(2,002)

390 reviews in the last 12 months

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Rated 5 out of 5 stars

The colors are beautiful

The colors are beautiful. The packaging is perfect. It even came with a mixing pallet and inset Sponge for blotting! I highly recommend the colorieist watercolor palette!

April 12, 2026
Unprompted review
Rated 3 out of 5 stars

Great products and packaging ( each…

Great products and packaging ( each very different with unique look. I can not give more stars because I had to wait 4 months to get my order. Emails do get a reply but not from a real person and is same answer to different questions. I send in a credit card refund application and than an email came informing the goods had shipped (?) so now I have the goods. One sticker was upside down, but hey, that must be the handwork which I do love and appreciate. Can not wait to use the paint. Thank you

April 12, 2026
Unprompted review
Rated 3 out of 5 stars

DO NOT order from here if you need the supplies before a deadline, lol.

I heard that specifically the titanium white from this company is excellent paint, so I placed my first order from them January 1st, 2026. I never received any updates beyond confirmation that my order was accepted. I waited four months before emailing the address provided on the Culture Hustle Shop app. I never received a response to my inquiry, but suddenly my paint is in the mail, lol! 3 stars might seem generous, but I'm just thankful that my order was shipped so quickly after I reached out, unlike in most of the reviews I've read. I absolutely don't mind waiting a while if the product is high quality, but it's the lack of transparency or customer care that kind of stinks. I had thought there was a stock shortage and fully expected a canned email response stating so, but with how quickly it shipped afterwards, it makes me think my order just got... misplaced or something? I've worked in customer service for a long time and I know these things inevitably happen, but for every customer to have the same bad experience is a little wild.

April 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. I ordered paint 1 year ago and have been in contact with a robot that cannot answer any questions. I was told my order was being handled personally by someone. Never happened.

May 7, 2025
Unprompted review
Rated 4 out of 5 stars

While my package was a little late it…

While my package was a little late it did arrive (post issue not culture hustles) when i had issues with the delivery they got back to me pretty quick when i gave them a heads up. as for the product, the pigment is good, the powder is fine and mixes well with various mediums both acrylic and oil. it is a more transparent pigment once mixed so you'll want to add something for opacity if that is what you want.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

The Hustle part is very accurate

The Hustle part is very accurate, I paid them in June of 2025 and as of today I've yet to get any of the products I paid for.

They've never tried to contact me about sorting this mess out, I keep writing them, asking for updates/alternative solutions etc, and they keep stringing me along.

They also don't offer refunds at all, so buyers beware. I sadly used a card that doesn't have buyers protection, so I'm probably not going see that money or the paint I paid for.

June 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Scammers

Horrible. Used to order from them and receive my order. Nowadays they scam people. They take your money and refuse to ship anything.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Been waiting since Jan 2nd

Been waiting since Jan 2nd. Order not shipped. Horrible automated email replies. They've got to be in drugs to be this bad. It's taken so long I actually found other vendors for the glow pigment and I started using musuo black which is def better than their black 2.0.

Update: 4/20/2026 still receiving the same automated email with zero info on my order.

Update 5/6/2026
My order and past order have completely disappeared from my account on their website. No refund. No delivery. Selective scamming?

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Order 207269

Order 207269: I've been waiting for 10 months to get it with almost no update. But do not worry: I've received plenty of over-the-top promotional emails in the meantime.

I guess you either die a hero or see yourself become the villain, ay Stuart? Anish Kapoor would be rather proud.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

1 year and 2 months later ... still nothing!

I placed an order with Culture Hustle in February 2025 (Order #200212). It has now been 1 year and 2 months, and I still have not received anything.

Over this time, I’ve sent multiple follow-ups. The only responses I’ve received were delayed, generic emails from customer service with apologies and promises of “reviewing” the order or “prioritising” it. None of these promises have led to any actual resolution. No shipment, no tracking, no refund.

At one point, I was even told that a real person had taken over my case and that it would be handled as a priority. That was months ago. Nothing changed.

What’s most frustrating is the complete disconnect between their communication and reality. The replies sound polite, but they are clearly templated and lead nowhere. Meanwhile, I continue to receive marketing emails from them.

After more than a year of waiting, this is no longer a delay — it’s a failure to deliver a paid order and a complete breakdown of customer service.

I would strongly advise others to think carefully before ordering.

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

This is @teyeler_tattoos

This is @teyeler_tattoos
These products elevated my art to the next level. I cant wait to show my followers the new secrets im able to put into my paintings and to feel more like an artist then I have ever felt before. So I say thank you to everyone involved with Stuart's lab.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

When u even <3 their general mailer emails…

I actually love their emails, which should tell you how thoughtful, interesting, and brief they are. The products are unique and high quality and have made my vision come to life in better ways than I could’ve ever imagined! Shipping to the United States was painless. :) 11/10 recommend

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Art elevated by access

Stuart’s materials are some of the most unique you can find within any form of art. Many people do things like what Stuart does, but nobody does it quite like Stuart.

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional Paint – A Game Changer for Artists

I’ve been using paints from Stuart Semple at culturehustle.com for quite a while now, and I can honestly say I absolutely love them. The quality is consistently incredible, and what truly sets them apart is how unique the materials and finishes are.

As an artist, that matters so much to me. These paints allow my work to stand out in a way that feels authentic and completely one-of-one. The depth, texture, and overall result elevate my pieces beyond what standard materials can offer.

It’s rare to find materials that not only perform beautifully but also enhance your creative identity—and this brand does exactly that. I’ll continue using them and highly recommend them to any artist looking to create something truly original.

March 18, 2026
Unprompted review

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