Well, to advertise it works in minutes is a bit of an exaggeration. I have tried for a week and nothing. Any decent moisturizer can hydrate, this does but no reduction in puffiness. I knew better t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been trying to get a hold of a PERSON on customer service. I've had emails with someone but I'm pretty sure they are a robot. My questions are going unanswered regarding returns. All I'm give... See more
Be sure to take a picture of your puffy eyes before you start using this product. I have used it, exactly as instructed for 90+ days and have seen no difference in my puffiness. I reached out to ask... See more
CumaBalm ordered 08/20/2025; arrived 09/03/2025. Eager to try it out—washed my face, applied the under-eye balm advertised to drastically reduce—even make disappear—the bags and dark circles under e... See more
Company details
Written by the company
CUMA Skincare creates high-performance skincare powered by unique formulations and trusted ingredients.
Contact info
United States
- info@cumaskincare.com
- cumaskincare.com
2.4
Poor
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This does absolutely NOTHING !
This does absolutely NOTHING !
Don’t waste your money.
I was really hoping that it would work, but alas it makes absolutely no difference.
I have contacted the company 3 times, and have not received any replies from them yet. No further instructions as requested. Not even an acknowledgement. This is a SCAM !
July 23, 2025
Unprompted review
Advertisement
I fell for it
I fell for it. No good at all. Waste of money. Shows address in FL but it came from overseas. I can’t get my money back but I hope this keeps someone else from losing their money. Never again.
July 19, 2025
Unprompted review
I bought 5 sticks of CumaBalm
I bought 5 sticks of CumaBalm & after using it one month saw no difference. I contacted the company about returning the 4 unopened products since they offered a money back guarantee. They wanted me to return it to CHINA at my expense! This is not an American company. I should have realized this since it took forever to get the products after ordering. Don’t waste your money!
July 16, 2025
Unprompted review
CUMA eye balm
CUMA eye balm
See below
There is only mush in it why wasn’t it sent to Australia in a strong box I waited long enough.
Please refund full amount I am totally shocked with your quality of service.
I expect the full amount as it wasn’t cheap but I tossed up about getting it but thought afterwards from your description that it would do the trick.
Then they sent another email asking for more photos. It would appear that their customer service is not to believed. After sending more photos and telling I would write reviews if a refund not received apparently they are happy to ignore customers mer complaints Canberra Australia
There is only mush in it why wasn’t it sent to Australia in a strong box I waited long enough.
Please refund full amount I am totally shocked with your quality of service.
I expect the full amount as it wasn’t cheap but I tossed up about getting it but thought afterwards from your description that it would do the trick. Thank s trust pilot doesn’t allow photos
July 4, 2025
Unprompted review
The product does NOTHING
The product does NOTHING! I had high hopes but except for it being easy to apply, it doesn’t do anything for what it is advertised for. Don’t waste your money unless you want something nice under your foundation.
July 9, 2025
Unprompted review
Advertisement
Beware - false advertising
I did not see any results and when I tried to return they've told me that they will only take unused items back, even though the Instagram said to try it and return it if it didn't work. In their fine print they said that we had to have before and after 30 days pic. Shame on me for not reading the fingerprint, but this is ridiculous. Oh yeah, and they want me to ship the "unused product" back to china.... This company is HORRIBLE.
July 7, 2025
Unprompted review
Beware
They do not stand behind their guarantee. They have a 90 Day no questions asked guarantee. When I tried to return the product, they would only accept unused items. Beware!
June 26, 2025
Unprompted review
Didn’t do much for my dark circles
I had high hopes based on the reviews, but after using it daily for about a month, I haven’t seen much change in my dark circles
April 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.