They charged my card for subscription which I didn't want. Had more interaction with the AI bot then a human. I returned the package beginning of July, They have not yet refunded. The phone number on... See more
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It would be hard to breach the Trustpilot Guideline because Cupid has angered me. The first spray sickened me as it smelled awful. Continued emails to the company to return the product were unsucce... See more
Tried it before the gym because I was curious how it would behave once I started sweating. Surprisingly it stayed put through my entire cardio session without turning weird. The parcel came wrapped pr... See more
Company replied
Place order, within 2 minutes noticed I selected wrong scent, sent email right away according to their guarantees they would reach out with a business day, after almost a week now and ,3 more emails r... See more
Company replied
Company details
Written by the company
Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Contact info
United States
- hello@cupidfragrances.com
- cupidfragrances.com
Breach of guidelines
Whata total waste of my money.
Whata total waste of my money.And what makes is worst is that you get NO RESPONSE when you wanna refund.It doesnt smell good.And the fake advert they have going is ridiculous.
Just dont bother buying this crap.Cos you wont get it back
May 28, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Phil,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how you've felt regarding this situation.
We would like to assure you that many of our customers have shared positive testimonials regarding the effectiveness and quality of our products. That said, we understand that results and preferences can vary from person to person, and your satisfaction remains important to us.
Please know that we do offer a 30-day return policy for orders within the United States, and refunds are available for eligible returns in accordance with our policy. We sincerely apologize if you felt that your refund request was not addressed promptly—this is certainly not the experience we aim to provide.
Our customer service team is ready and more than willing to assist you in resolving your concerns.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
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Cupids
Cupids
I thought I was buying 2 and getting 1 free but was unable to finish my order without watching the video.
I was at work, I didn’t have time
I wiped the whole thing from my computer
I received 2 emails telling me my order has been taken.
I was charged $244
I am expecting water
Never again will I buy after seeing advertisements
December 28, 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and understand how you've felt regarding the ordering process.
Please allow us to clarify that the video you encountered is a standard part of our ordering process. It is designed to provide additional information about our products and to present optional promotions that customers may consider before completing their purchase. We understand that this may not always be convenient, especially during a busy workday, and we’re sorry for any inconvenience this caused.
Regarding your order, our system only processes purchases based on the information that is successfully submitted and confirmed within the system. Once an order is completed, automated confirmation emails are sent, and charges are applied accordingly.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
A total waste of $60
A total waste of $60! I tried it for my wife over and over again and after about 5 minutes the smell of the cologne is totally gone,it's almost like water in a bottle!
November 27, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Joshua,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Oh hell no
Oh hell no, my father tried to order 3 as a Christmas gift thinking they would be a reasonable price, the website kicked him out than sent him back in and repeatedly did that, than he finally was able to order it and they charged him over $500. Resources like support were no help for him and would not refund his order, he received 12 colognes and will not open the package and is devastated, that is a life changing amount of money to some. and this scam is no joke, the law should be contacted for this it is absolutely ridiculous.
November 29, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Ryan,
Thank you for taking the time to share your feedback with us. We truly understand how you've felt, especially when the order was intended as a gift, and we’re very sorry for the inconvenience this has caused your family.
We would like to clarify that our website does not repeatedly remove or “kick out” customers during checkout. Orders are processed strictly based on the information that is submitted and confirmed in our system at the time of purchase. Once an order is successfully placed, the charges and items included reflect what was selected and approved during checkout.
That said, we want to assure you that our support team is here to help. We take concerns like this seriously, and our goal is always to assist customers in resolving issues as smoothly as possible.
Please also note that we do have a 30-day return policy for orders shipped within the United States. As long as the items remain unopened and meet our return guidelines, our team can assist with the return process accordingly. We would be glad to review the order details and provide clear guidance on the next steps.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Constant lies and breaches of consumers rights.
Constant lies, they claim its made in the US then shipped to China during trade wars with tarrifs. Then it takes forever to be delivered, still haven't received it. So there claim its sent from China for efficiency is complete garbage. So I'm guessing its over priced garbage if its just tarrif charges. I will confirm when its received. Also there are many reviews where it arrives broken because of the poor shipping from China and they refuse to replace or refund even though consumers rights says delivery is their issue not the customers. I would suggest not purchasing anything from this company. Also no refund or returns on international sales. I have the delivery company pic of a recycling box without the product inside. Scam company please avoid. I have screenshots and the emails if pictures are needed.
December 20, 2025
Unprompted review
Reply from Cupid Fragrances
Hi John,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
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I'm so confused by this stuff!
I'm a fragrance enthusiast, but I'm not really into the technical side, so bear with me.
First, it's obviously not going to have women leaping into your lap. It's a silly advert. I'm not judging the product on that, but I am judging the company for advertising at the level of back of an 80s "jazz mag" next to the pics of a nude pregnant woman molesting a telephone handset.
Scent:
My first whiff was of perfumey artificial floral oddness, but I gave it a moment to air. Can't be too judgemental before giving it fair chance.
Then it quickly got nice. Zesty, onto grassy botanical, to fresh peppery nasturtium leaf, through icy sea breeze, and hitting good proper bold black pepper. In that order, over an hour or two. Nothing like the description on the packaging, but really nice. I was ready to come and sing its praises.
But from then on, it became the chemically background smell of cheap air freshener yet somehow very forward, mixed with general purpose furniture and wood polish. Funny, that's kind of the same description of smell in the advert, presented as a complaint by someone who received counterfeit stuff (again, you'd have to be intellectually challenged to think the CEO called a complainant on his personal phone number to have a conversation. Especially as presented in the ad.).
Buying experience:
The page bombards you with hard selling products, but not straight away.
Until you've bought the basic stuff, I don't think you can even see their range of products... by the time you HAVE bought it, you've been forced to watch a separate video presentation on each one, then rejected (assuming you have some self respect) each one several times over! Once I realised this, I only went through the rest of the process because I wasn't sure if I'd been charged yet.
Very scammy ads.
Very scammy site.
Mixed feelings about the scent itself. Maybe I'll do a Richie and Eddie, spray it in some buuurd's face while I buy her a cola drink at the bar and fail to make smalltalk.
December 18, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Andus,
Thank you for taking the time to share such a detailed and thoughtful review of your experience. We truly appreciate your honesty and the effort you put into explaining both what worked for you and what didn’t.
We understand your concerns regarding our advertising approach and website experience. Your feedback is valuable, and we take it seriously as we continue reviewing how our messaging is presented to ensure it aligns better with the expectations of fragrance enthusiasts like yourself.
That said, we’d like to reassure you that we are a legitimate company, and our products are authentic and carefully developed. Many of our customers have shared positive testimonials regarding the quality, scent evolution, and overall effectiveness of our fragrances. While we understand that scent perception is highly subjective, we’re glad to hear that parts of the fragrance’s development resonated with you.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Waited 2 weeks for my full $300 bundle
Waited 2 weeks for my full $300 bundle cologne shipment said I was going to receive it never received it they just refunded my money today I'm not happy with how long it took and that I never received these packages one star if I can give this a zero star I would. And the lack of communication for the shipment is ridiculous.
December 17, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Ben,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your recent order.
After carefully reviewing your account, our records show that a request was submitted to cancel part of the order. This is the reason the shipment was not released immediately. Additionally, our system detected a claim filed with your bank. Once this occurs, the system automatically halts fulfillment and processes a full refund for the entire order to prevent any further inconvenience or duplicate charges.
We completely understand how you've felt, and we truly regret that this experience did not meet your expectations. Your feedback has been noted and will be shared with our team so we can improve moving forward.
Thank you for your feedback.
Best regards,
The CUPIDS Team
The YouTube ad charged me 3 times
The YouTube ad charged me 3 times. Wouldn't let me exit, and I never confirmed my purchase/address. I have asked to be refunded for 19 days now, and still have no reply.
They replied to me... see below just be aware in real life everytime I asked for a refund they ghosted me. In the chat i was having and the emails. I filed a complaint with my CC that should do it.
Update: They did refund my money. I'll move them up to 3 stars... from 1.
November 26, 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this situation has caused, and we appreciate you taking the time to share your experience with us.
We want to reassure you that we are here to help and are committed to assisting in resolving your concern as quickly as possible. Please note that we do not have the capacity to charge a customer’s account unless an order is successfully placed and confirmed in our system. Charges cannot be initiated solely from viewing or interacting with an advertisement.
That said, we understand your concern regarding the charges you mentioned, and we would be glad to review this further. You may reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Stay away from this company
Once I learned that I was charged even though I never finished the transaction, and was charged for two extra bottles perfume i contacted the costumer service and since i m
Live uptsid ofthe us. I wont get my money back. Total scam
December 10, 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you for reaching out and sharing your concern. We’re sorry to hear about the inconvenience this situation has caused, and we truly appreciate the opportunity to clarify.
Please note that we only process and fulfill orders based strictly on the information successfully submitted and confirmed in our system. We do not have the ability to charge any account unless an order is fully placed and completed by the customer. Charges cannot be created or added manually on our end, and we are unable to bill for additional items without a confirmed transaction.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
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Casual lunch surprise
Wore it to a casual lunch and my friend said it smelled like a grown up version of the stuff I used to wear. Hard to disagree. Delivery came two days after ordering.
November 13, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Nathaniel,
Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed your fragrance and that it brought back such a nostalgic yet grown-up memory. It’s also great to know that your order arrived so quickly.
We truly appreciate your feedback and hope you continue to enjoy your fragrance. Should you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The CUPIDS Team
CUPIDS IS A SCAM.
CUPIDS IS A SCAM.
I bought 4 perfumes, they shipped 1 and can’t contact them to get a refund or to get the remaining 3 fragrances.
Spent almost $200 for just 1 fragrance.
DO NOT WASTE YOUR TIME AND MONEY.
CUPIDS IS A SCAM!!
December 11, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Aroldo,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Will definitely double charge you
Will definitely double charge you
If you close the 20 minutes of video trying to get people to order more you automatically charge for an order after payment details are obtained.
I did order one bottle, not one person has commented on the fragrance.
Your running a scam with a crap product.
December 9, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Rich,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Chemical smelliness.
Terrible. I want my money back. Perhaps the Pheromones do work but they are totally masked by chemicals. I have tested it with several different women and let me tell you...it is a definitive NO!. Absolutely terrible chemically smell. Go find a different Pheromone Cologne. Or grow a pair and become a man a woman would fall for.smelling. It is also causing my girlfriend to sneeze a lot. She is not happy.
December 9, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Jadon,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
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Scam
Ordered. Never received. Support is just AI.
Pretty sure this is just a Chinese credit card scam site.
November 28, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Waylon,
Thank you for your message. We’re truly sorry to hear about your experience and understand how you've felt that your order hasn’t been received and that your concerns were not properly addressed.
We want to reassure you that we are a legitimate company and that your order and message are important to us. While we do use automated tools to help manage inquiries efficiently, our customer support is handled by real representatives who are committed to assisting you and resolving issues as quickly as possible.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
waste of money
I received the replacement the same way all leaked out i sent pictures of the box before i opened jt it all looked soaked in oil!
December 1, 2025
Reply from Cupid Fragrances
Hi Joseph,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I brought 3x bottles of Cupids Hypnosis…
All round good scent last through the day good purchase
November 3, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Steven,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
I took was convinced
I took was convinced that this product was really good, it's not. Either I am the most repulsive guy on earth, a possibility, or this stuff is complete nonsense. It's the latter. Expensive crap and if you do decide to order you are bombarded with even more crap they get you to try and buy, I counted nearly 10 different things that you have to make sure you decline before they get added to your order. Not one person has even noticed that I'm wearing the cologne. Do yourselves a favour, avoid and stick to established cologne companies l..
October 10, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Ian,
Thank you for sharing your honest feedback. We sincerely apologize for any inconvenience you experienced while placing your order.
Please know that it is never our intention to cause hassle; our goal is simply to ensure our customers are aware of promotions and items that they might find interesting.
We understand your concerns regarding the product and the ordering experience. Your feedback is valuable and will help us improve both our products and how we communicate promotions to our customers.
We appreciate the time you took to share your experience and are sorry that it did not meet your expectations.
Best regards,
The CUPIDS Team
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Scam
I've asked people, if they can smell my cologne after I spray cupids a lot!., all I get is" I smell a little bit,"or "barely". For making money you're a smart company, but also the king of liars. Enjoy my hundred and twenty bucks because I'm going to tell everybody that Cupid's is just a scam, & probably the biggest one on the internet. Companies and people like you who lie to make money proves to me there's no God. But the other two bottles I can use as Christmas gifts. Very expensive Christmas gifts that suck!!!!!
December 2, 2025
Unprompted review
Reply from Cupid Fragrances
Hi Mike,
Thank you for taking the time to share your honest feedback with us. I’m truly sorry to hear that your experience with the product hasn’t met your expectations. We understand how you've felt when a fragrance doesn’t perform the way you hoped, and we appreciate you letting us know.
Please know that we take your comments seriously. While results can vary from person to person depending on body chemistry and environment, many of our customers do share positive experiences with the effectiveness and scent of our products. Your feedback helps us understand where we can continue to improve.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Ordered,paid but still havent recieved…
Ordered,paid but still havent recieved comformation or a tracking number please advise how i can find my order,Had one email saying saying from China.
December 6, 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you for reaching out and for sharing your feedback with us. I’m sorry to hear that you haven’t received your order confirmation or tracking number yet — I understand how you've felt, and we truly appreciate your patience.
Please rest assured that we’re here to help you locate your order and get this resolved as quickly as possible.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Lies delays and failure to do what they say - on all level;s
When attempting to order the "free" trial size which they charge $9.99 for shipping, I was directed to a page which displayed several different scents, of which they wanted me to order each. I promptly left the ordering site and went to their customer service email address requesting this order be stopped immediately and the money refunded to my account before the order was processed or shipped. After a few back and forth emails, I was informed that my order was found and I would receive a refund to my account in 5 to 10 business days. Well the time has pasted and now total silence - I can get no response from customer service whatsoever. They went ahead and shipped the "free" trial, which arrived in my box smashed and leaking over all my mail.
The worst customer service I have ever seen and the smell of my mailbox is so bad I will be needing to bleach it out in hope of removing the stench.
Keep away from this company!!! Save yourself the headaches and being lied to.
As noted below Cupid's replied to this complaint, and requested additional information. Most of which was already included in the original complaint. But I not only answered them here, I also sent the info to them in a separate email.
Don't let their "concerned" response fool you. After providing them the information requested. No another sound from them. No new cooespondence here, and no reply to the email. More lies and deception.
I did however open a case with PayPal
They refunded money and pursued Cupid's to receive a reimbursement.
November 15, 2025
Unprompted review
Reply from Cupid Fragrances
Hi there,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
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