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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the efficiency of the delivery process. Many appreciate the clear communication regarding delivery times, especially for temperature-controlled products, ensuring they are home to receive items. The staff are frequently commended for their helpfulness and proactive approach in managing orders and addressing customer needs. However, some customers were not happy with the delivery service, citing delays and issues with tracking information. A few people also felt that communication was poor or that they received incorrect or faulty products, leading to dissatisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently highlighting excellent communication,... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the staff's... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the ease of ordering, with... See more

Product

People report positive experiences with product, especially regarding temperature-controlled items. Customers... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team for being very helpful, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

We have been using Cura on and off for a few years and they really offer a fantastic service. The prices are the most competitive online, their shipping is usually next day, the communication is ext... See more

Rated 5 out of 5 stars

I regularly order multiple treatments for our cat who.is 14 and suffers with Thyroid problems and Arthritis. Cura have always met my needs, have good prices, half to two thirds less than what my ve... See more

Rated 5 out of 5 stars

So pleased with this company we have been using them for several months now. They have fantastic customer service and their response to emails, orders and queries is almost immediate. Rich has gone ab... See more

Rated 5 out of 5 stars

My 13year old Siberian husky’s supplements are not working as well, saw our vet who suggested trying immunotherapy injections. Went online & found this company & ordered the injections. Easy to order,... See more


Company details

  1. Veterinary Pharmacy
  2. Online Pharmacy

Written by the company

Helping UK pet owners save money on veterinary prescriptions and pet care essentials — from a trusted, vet-run online dispensary. Founded by a practising UK vet with over 20 years’ clinical experience, Cura was created to offer a trusted alternative to higher-priced veterinary medicines. We supply prescription and non-prescription pet medicines for dogs, cats and horses, helping owners save money on essential treatments and everyday supplies. Alongside our products, we provide clear, reliable information to help you make informed decisions when ordering pet medication online in the UK. Whether you’re managing a long-term condition or simply supporting your pet’s wellbeing, we’re here to make the process straightforward, safe and affordable. Our mission is simple: to make pet care more accessible, and to treat every pet as if they were our own.


Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service is amazing

The service is amazing. My pets medication has to be sent out temperature control which is arranged to suit me…after the order they drop me an email and arrange it…a real person not AI. It sounds small but it makes a difference

April 6, 2026
Rated 5 out of 5 stars

Great service

Always kept up to date with progress of order and exact details of delivery. Have used Cura numerous times now and have always had great service

March 29, 2026
Rated 5 out of 5 stars

The Cura-pet.co.uk website was very easy to use

The cura-pet.co.uk website was very easy to use to complete my order. The delivery service met my needs, and I received the item the next day. The after-sales service was also first-class and passed without a problem. I will definitely be using this company in the future.

March 26, 2026
Rated 5 out of 5 stars

1st time using Cura

1st time using Cura, and have to say,it was a fantastic experience. Excellent price, and kept well informed of when, my item would be sent out, and delivered. Would highly recommend Cura, and would use them again.

March 29, 2026
Rated 5 out of 5 stars

Very very helpful

Very very helpful, never dealt with such a professional company that always put the client first. Asked them so many times to dispatch the medication for my very poorly pet faster than the delivery I paid for, they just did it without extra charge . Honestly, the most helpful company and the prices are good as well

March 26, 2026
Cura  logo

Reply from Cura

Hi Roxana,

Thank you so much for taking the time to write such a lovely review. We are glad that your pet's medication arrived quickly and so pleased that we could help.

Cura Team

Rated 5 out of 5 stars

Great experiences with Cura

I’ve had great experiences with Cura twice now. The communication with them has been great and they act very promptly.

March 25, 2026
Cura  logo

Reply from Cura

Hi Kathy,

Thank you for your review and kind words. We always strive to make the customer experience as great as we can.

Cura Team

Rated 5 out of 5 stars

From ordering to receiving medication…

From ordering to receiving medication is excellent and always comes on the day they say.

March 23, 2026
Cura  logo

Reply from Cura

Hi Susan,

Thank you for taking the time to provide us with your kind words. We are pleased that you were happy with the service and delivery of your order. We really appreciate the positive feedback!

Cura Team

Rated 5 out of 5 stars

Excellent service and such a pleasure…

Excellent service and such a pleasure to deal with. The medication I require must be refrigerated which means you have to be home when delivered. Couriers will not leave it in a safe place etc. With other providers I am just told it has been dispatched randomly, but Rich contacted me before sending to ask me what day would be best for me for delivery and he could then dispatch appropriately. Made all the difference. On top of this they were quick and efficient and were cheaper than others. Will absolutely use them again!

February 26, 2026
Unprompted review
Cura  logo

Reply from Cura

Hi Cheryl,

Thank you for your kind words! We’re so happy to hear that you were pleased with the service and delivery. Providing a personal, service is really important to us, so it’s great to hear that you appreciated this. We look forward to helping you and your pets again in the future.

Cura Team

Rated 5 out of 5 stars

Great Service - Always.

Online companies can be much of a muchness, with little to separate them. The only difference, apart from price sometimes, is service. Cura excels at this without having to ask or by pushing them. I forgot one small thing on an order, so ordered it separately. I received an email saying they had put it with the other item and refunded the postage I had paid. It was 100% my fault, I never asked, I never informed them, they just do things like this. They are so on the ball and their response is fast and detailed. After bouncing around a few companies, I don't use anyone else now.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Best Online veterinary pharmacy

We have been using Cura on and off for a few years and they really offer a fantastic service. The prices are the most competitive online, their shipping is usually next day, the communication is extremely prompt and personable. Website is well designed and takes the hassle out of ordering. It's a small business which I'm always happy to support, but also they are offering the best service.
Thanks,
Fran

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very well organised order and delivery

I have a repeat vet prescription for one of my dogs. I send the prescription and then order the medication. Very easy. The medication is temperature controlled and they ask you to identify a day for delivery so it can go straight in the fridge. Extremely well packaged to keep it cool and also protect the glass vials. Very good service 👏

August 12, 2025

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