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Curaleaf Clinic Reviews 

2,701
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and knowledgeable, making interactions pleasant and professional. Many highlight the excellent service, noting its efficiency and ease of access, which has been life-changing for some. People frequently commend customer service for swift responses and a supportive approach. However, some customers noted issues with product quality, describing certain offerings as inferior or affected by preparation. A few other people also felt that communication was poor, experiencing slow dispatch times and generic responses. Additionally, some reviewers mentioned unhelpful customer service or challenges with the process, like clinician no-shows or being declined.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many describing them as professional, helpful, and... See more

Service

People report positive experiences with service, with many describing it as incredible, life-changing, and... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and politeness of staff... See more

Product

Users describe ambiguous interactions with product, with many finding the medical cannabis products to be... See more

Response time

Customers consistently note ambiguous experiences with response times, with some reviewers praising swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a new customer I would give 10 stars if i could! I had my initial consultation Sunday, approved by Monday, and prescription delivered on Thursday - unbelievable! I even got a Travel Letter within 2... See more

Company replied

Rated 5 out of 5 stars

I have now been a patient for a little over 4 months all the staff have been really helpful and polite. Plus the medication is far more effective in controlling my chronic pain than my previous medica... See more

Company replied

Rated 5 out of 5 stars

I have been taking various medications for years for chronic pain and two months ago I decided to sign up for medical cannabis treatment. Started end of May and have only taken one dose of painkillers... See more

Company replied

Rated 5 out of 5 stars

From I've started this service, anyone I've spoke to been great, from I first reached out, to admin, every Dr or Pharmacist I've spoke to, your service is well managed and you make it so easy to acces... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.2

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.2

All reviews

(2,701)

792 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been a customer with Curaleaf for…

Have been a customer with Curaleaf for a while now and I had a small problem which was promptly taken care of by Jake. Very fast and friendly service. Would recommend.

May 12, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for sharing your experience! We’re thrilled to hear that Jake was able to help you quickly and that you felt supported.

Rated 5 out of 5 stars

Amazing company

Amazing company. I used the live chat today, spoke to an advisor named Jake who dealt with my query very promptly without any hesitation.
Many thanks Jake for helping me, what a credit you are to Curaleaf!

May 11, 2026
Unprompted review
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Reply from Curaleaf Clinic

So pleased that Jake was able to support - thanks for sharing your experience!

Rated 5 out of 5 stars

Curaleaf has changed my life.

Curaleaf are an amazing team, I've been with them for a long time now and never had a problem. Just got off the phone with Karley from Customer service and she was so very helpful.
Highly recommend.

May 11, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi, thank you so much for your wonderful review. We're delighted to hear you've had such a positive experience with Curaleaf over the years.

Rated 5 out of 5 stars

Been good for me especially since now…

Been good for me especially since now they are procuring fine flowers and reasonable prices,it’s all good so far after two years thank you

May 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Colin. We’re pleased to hear you’ve had a positive experience.

Rated 5 out of 5 stars

Brilliant

Brilliant, friendly doctors choose how it's delivered dps or pharmacy good arrange of products and also spread of cost schemes highly recommend

May 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Joshua, for your kind feedback. We’re delighted to hear you’ve had such a positive experience with our clinicians.

Rated 5 out of 5 stars

I am very pleased with my session and…

I am very pleased with my session and first catch-up appointment. It was insightful, and I genuinely felt listened to throughout the consultation. The clinician was super helpful, understanding, and took the time to explain everything clearly. I appreciated the supportive and professional approach, which made me feel comfortable discussing my needs and treatment options. Overall, it was a very positive experience and I feel confident moving forward with my care.

May 8, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your thoughtful review. We’re so pleased to hear you felt listened to and supported throughout your consultation.

Rated 5 out of 5 stars

Friendly and knowledgeable clinicians who listen

Friendly and knowledgeable clinicians. I feel they listen to me and take on board what I'm looking for, and I am always involved with the treatment decisions. I have never felt pressured into going ahead with treatments, and I have always been treated with respect and empathy.

They have an excellent variety of treatment options in various price ranges, making it more accessible for a lot of people, too.

May 6, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Suzanne, for your lovely feedback. We’re pleased to hear you feel listened to, involved in your treatment decisions, and supported by our clinicians.

Rated 5 out of 5 stars

Query dealt with quick and easy by…

Query dealt with quick and easy by Jake. No issues what's so ever with curaleaf

May 7, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Kirsty, for your review. We’re glad Jake was able to resolve your query quickly and easily, and that you’ve had a positive experience with the clinic.

Rated 5 out of 5 stars

TOTALLY STRESS-FREE EXPERIENCE - WOULD RECOMMEND

IT TOOK A WHILE TO ARRANGE AN APPOINTMENT BUT ONCE THE EVALUATION BEGAN, THE PROCESS TO ISSUE A PRESCRIPTION WAS VERY QUICK. I FELT THE DR WHO INTERVIEWED ME COMPLETELY UNDERSTOOD MY CONDITION.

May 6, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback. It’s also great to know you felt understood and supported by your clinician throughout your consultation.

Rated 1 out of 5 stars

Do not use them

I moved to Curaleaf from another provider, and I deeply regret it. The practitioners never arrive on time, yet they have the audacity to rush you; my 15-minute appointment lasted barely 5. I’m not sure who they’re hiring, but they seem incompetent and don’t understand how to treat mixed conditions in conjunction with one another.

They essentially con you into booking paid clinician appointments for simple amendments, despite alluding that these can be handled through the portal. This is a trap—your subscription only covers a set number of appointments per year, so these "forced" meetings waste your allowance and lead to extra charges. You also can’t even amend DPD deliveries.

Don't bother with complaints; it's a waste of energy. Also, watch out for the subscription clause that forces you to keep paying for 3 months after you try to cancel. It’s a shame this company prioritises profit over patients. It needs to be thoroughly regulated or closed down. Poor, poor, poor.

May 6, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Lola,

We can see that your complaint is currently being reviewed by our team, and they will be in touch with you directly.

If you would like any further clarification on how the subscription plan works, our Patient Support Team will be happy to help. The 3-month notice period is set out in the terms and conditions and is also shown at the point of sign-up.

Changes to your prescription require a clinician review to ensure your treatment remains appropriate.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Have only been with curaleaf a short…

Have only been with curaleaf a short time but in that time I've asked the customer support team a couple of questions and they've been really kind and helpful. I've been helped by both kimberley & Amber who were great, so thanx to you two.
I really like curaleaf as a pharmacy and practice as they have made it a very straight forward process from start till now and I've felt to be in good hands and well supported. Cheers.

May 6, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thanks for sharing your experience, Jeremy! Glad to hear it.

Rated 5 out of 5 stars

I was dealt with by Jake today

I was dealt with by Jake today. Who's dealing with a change in my script. A delightful young man. Wish ppl could try be as pleasant as Jake. Makes dealing with stuff much nicer.

May 6, 2026
Unprompted review
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Reply from Curaleaf Clinic

Glad Jake was able to support you with your query! Thanks for sharing your experience.

Rated 5 out of 5 stars

Medical Cannabis

I have been using medical cannabis for about two years and it has certainly helped reduce my migraines by 90% . Curaleaf as a company are extremely helpful and the staff are very knowledgeable and polite when I speak to them. My 3 month checkups are very helpful and it is a good time to talk about how my treatment is going and l can ask any questions I have . The pharmacy side of Curaleaf are very quick at getting the Cannabis out for delivery. Overall I am a very happy customer/patient.

May 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience, Jeffrey. It’s great to know that our clinical team have supported you well throughout your journey.

Rated 5 out of 5 stars

friendly consultans

People are so friendly, they don't judge and ask simple questions. Evryone how hasistate to try this company should be scared.

May 4, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Karol, for your kind words. We’re glad you felt comfortable and supported during your consultation.

Rated 5 out of 5 stars

Really helpful and professional advice

Really helpful and professional advice. The people I have spoke to have gone above and beyond to help me with my application and medication.

April 29, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback, Barry. We're delighted to hear that our team could provide helpful and professional support throughout your application and treatment process.

Rated 5 out of 5 stars

As always informative and supportive of…

As always informative and supportive of my needs prescribing only the best medicine for my needs the team at Curaleaf always listen to my requests and action the best treatment for my condition thank you so much Curaleaf for always being so supportive

May 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much, Stefani. We're really pleased to hear that you feel listened to and well cared for by the team.

Rated 1 out of 5 stars

3 min assesment online (what a joke )

3 min assesment online (what a joke )
So called specialist didn't have a clue about what was wrong with me ( what's the point of giving them access to NHS records )
All I got was we will be InTouch then found out that they had sent a letter asking my doctor for military records on my PTSD like they would have them .
All in all I found it a waste of time not very professional and to be fair a total joke . Ended up pulling the application because you can tell they are just a money making enterprise that has no interest in helping military with complex conditions AVOID

April 28, 2026
Unprompted review
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Reply from Curaleaf Clinic

Dear James,

Thank you for your feedback, and sorry you were unhappy with the outcome.

In some cases, if the clinician does not have sufficient supporting information available at the time, they may conclude the appointment earlier than planned in order to request further documentation and ensure an appropriate assessment can take place.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Fast efficient service.Emma was polite…

Fast efficient service.Emma was polite professional and very helpful.First class service

May 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback, Iain. We’re glad to hear you received fast and efficient service, and that Emma made such a positive impression.

Rated 5 out of 5 stars

trustworthy company very supportive l…

trustworthy company very supportive l regularly have consultations with a doctor to discuss my prescription needs and advice l find the oil at night helps me to sleep and relax the vape in the day helps control pain levels weaning myself off cocodamol which is addictive canabis is a safer option

April 30, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for sharing your experience, Claire. We’re really pleased to hear you’ve found the team supportive and that your consultations have been helpful.

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