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Curaleaf Clinic Reviews 

2,673
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and caring approach, making interactions pleasant and supportive. The service is frequently described as excellent, with many appreciating its ease of access, user-friendliness, and overall reliability. Reviewers also highlight the brilliant customer service, noting quick responses and effective assistance from the team. However, some customers experienced issues with product quality, describing certain offerings as inferior or expressing concerns about limited access to preferred medications. A few people also mentioned slow dispatch times and long waits for prescriptions, alongside reports of poor communication and unhelpful customer service responses, including missed appointments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and knowledge.... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers praising the helpfulness,... See more

Product

Customers consistently note ambiguous experiences with product, with many praising its effectiveness for... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers consistently reporting timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From I've started this service, anyone I've spoke to been great, from I first reached out, to admin, every Dr or Pharmacist I've spoke to, your service is well managed and you make it so easy to acces... See more

Company replied

Rated 5 out of 5 stars

I have been taking various medications for years for chronic pain and two months ago I decided to sign up for medical cannabis treatment. Started end of May and have only taken one dose of painkillers... See more

Company replied

Rated 5 out of 5 stars

Haseeb was great. He was highly knowledgeable, professional, and took the time to understand my needs. He helped amend my prescription to provide even further relief and ensure my ongoing plan is... See more

Company replied

Rated 5 out of 5 stars

Amazing service. My life has changed for the better. I'm sleeping much deeper and for longer. No more struggling to get out of bed due to depression, pain and fatigue. It's been life changing.... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(2,673)

854 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient helpful service

Efficient helpful service, quick to respond to any issues

July 3, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Mrs Dixon, thank you for your kind feedback. We're pleased to hear you've found our service efficient and that our team has been quick to help whenever you've needed us.

Rated 5 out of 5 stars

I’ve been with cura for about 4 years…

I’ve been with cura for about 4 years and can honestly say they have come on leaps and bounds. I keep the same doctor for every appointment and he has been fantastic. They give me the advice I need and make sure I understand everything I need to know. There product range has increased and is getting better every time I order. Big up my doctor. You know who you are !!!

July 4, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Stuart, thank you for your fantastic review. We're delighted to hear you've had such a positive experience with your clinician.

Rated 4 out of 5 stars

Impressive

I’m relatively new to Curaleaf but not new to cannabis. I’ve used cannabis for my mental health and epilepsy now for 3 months. I’ve used cannabis over the years but until recently I have seen the benefits from cannabis massively with my seizures. Curaleaf have been great from the get go, nice flower buds with the nice little touch of a humidity pack to keep your flower lasting longer and not drying to much, which I think is a really good idea. Only downside was it was only in one of my boxes and not in both. Nothing major as I just reused the same one in my other pouch when I used this pouch.n I do have a follow up soon and I will hope to be able to choose other strains and to try the oils but having more flexibility as a patient to choose from without having to have appointments to change anything to the prescription it would be good to have a list of available medication with different strains and strengths with mixture of edibles, flower and oils. I hope to be able to ask for this to be added to my prescription to be able to order as my dose is to low right now but overall the delivery, prompt replies and excellent customer service I would give it 5 stars but it just being unable to have the flexibility as much as I would like is the reason why it’s not 5 stars. Overall amazing service. Thank you!

June 25, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi, thank you for taking the time to share such detailed feedback. We're delighted to hear you've had a positive experience.

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable clinicians, they really do listen. No problems with quality, prices are mid but product is consistent so I don't mind paying a little more.

July 3, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Ian, thank you for your kind review. We're so pleased to hear you feel listened to by our clinicians.

Rated 5 out of 5 stars

Amazing service

Amazing service. My life has changed for the better.

I'm sleeping much deeper and for longer. No more struggling to get out of bed due to depression, pain and fatigue.

It's been life changing. As a oldskool user who turned to using medically in the last 10 years, this is different to smoking and the illicit products available; you know what you're VAPING. I love my Volcano and the product helps me holistically.

July 3, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience. We're glad to hear you're doing well..

Rated 5 out of 5 stars

Absolutely brilliant all round

Absolutely brilliant all round, doctors & pharmacy staff have been very helpful & accommodating in any concerns or worries I've had (which have been minimal) Highly recommended (no pun intended!)

July 2, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Gary, thank you for your great review! We're pleased our clinical team have been able to support you throughout your treatment.

Rated 1 out of 5 stars

WARNING AVOID LIKE THE PLAGUE!!!!

AVOID CURALEAF LIKE THE PLAGUE!!!!!

I HAVE BEEN A FULLY VERIFIED PATIENT WITH THEM FOR OVER 12 MONTHS AND TO BE HONEST I HAVE NOT BEEN ORDERING FROM THEM - BECAUSE THEY DO NOT LET YOU HAVE ANY CHOICE OVER WHAT YOU BUY!!!!!

THE DOCTOR SIMPLY GIVES YOU A PRESCRIPTION FOR WHATEVER HE/SHE DECIDES YOU SHOULD HAVE!!!

YOU DONT GET TO CHOOSE WHAT STRAIN YOU WANT, OR HOW MUCH YOU WANT TO SPEND - YOU ARE TOLD EXACTLY WHICH STRAIN YOU ARE ALLOWED AND EVEN HOW MUCH OF IT YOU CAN BUY!!!!

THE DOCTOR PRESCRIBED ME 20G OF 100% CBD WEED WHICH HAD NO THC IN IT. I DID NOT WANT IT OR HAVE ANY INTEREST IN IT. I SIMPLY DID NOT BUY IT AND LET MY PRESCRIPTION EXPIRE!!!!

YOU DONT GET TO CHOOSE BASED ON PRICE, YOU DO NOT GET TO CHOOSE BASED ON STRAIN, YOU DO NOT GET TO CHOOSE BASED ON PERSONAL PREFERENCE - YOU HAVE TO BUY HE EXACT STRAIN YOU ARE PRESCRIBED – YOU GET TO CHOOSE ABSOLUTELY NOTHING!!! ITS AWFUL!!!! COMPLETE DICTATORSHIP!!!

IT'S LIKE BEING IN PRISON!!!!!

I SEE IN YT VIDEOS THAT PATIENTS WITH OTHER PROVIDERS HAVE COMPLETE FREEDOM - THAT CAN CHOOSE WHATEVER STRAINS THEY WANT, ANY PRICE POINT, ANY AMOUNT, ANY PRODUCT TYPE – NOT CURALEAF!!!! YOU ARE 100% LOCKED TO THEIR DICTATORSHIP!!!!! YOU MIGHT EVEN GET PRESCRIBED A STAIN YOU DEFINITELY DONT WANT CONTAINING ZERO THC LIKE I DID!!!!!!!

TO MAKE THINGS WORSE - NOW, 12 MONTHS LATER - THEY ARE TELLING ME THAT I NEED TO ENGAGE IN A LIVE VIDEO APPOINTMENT WITH A DOCTOR INSTEAD OF THE PHONE CALL WHICH THEY PREVIOUSLY ALLOWED.

THEY PREVIOUSLY HAD WRITTEN ON THEIR WEBSITE THAT YOU COULD REQUEST A PHONE CALL AD IT WAS NO ISSUE.

NOW THEY HAVE DELETED ALL OF THAT!!!!!

NOW THEY SAY THEY HAVE TO DO LIVE VIDEO CHATS TO COMPLY WITH THE LAW!!!!

THEY ARE LYING!!!!!!

THERE IS NO SUCH LAW!!!!!!!!!

THE ONLY LEGAL REQUIREMENT IS TO FULLY IDENTIFY SOMEONE.

THE HOME OFFICE AND MINISTRY OF DEFENCE BOTH STATE THAT THE MINIMUM THRESHOLD TO COMPLY WITH IDENTITY VERIFICATION IS A "PHOTOGRAPHIC ID"

THAT IS THE ONLY THING CURALEAF ARE LEGALLY REQUIRED TO TAKE IN ORDER TO COMPLY WITH UK LAWS!!! ANYTHING ABOVE THAT IS ALL CURALEAFS OWN CHOICE!!!!!

CURALEAF HAVE MY ID AND PROOF OF ADDRESS!!!

THEYVE BEEN TAKING MONTHLY PAYMENTS FROM MY BANK ACCOUNT FOR THE PAST YEAR!!!!

I DESPISE SMARTPHONES AND I DO NOT ENGAGE IN VIDEO CHATS ON THEM!!

I ALSO DO NOT WANT MY UNIQUE, PERSONAL BIOMETRIC DATA TO BE STOLEN AND COLLECTED AND HELD ON CURALEAFS SERVERS AND SOLD/SHARED WITH IT'S "TRUSTED PARTNERS" AROUND THE WORLD!!!!

IN ADDITION TO TOTALLY DICTATING YOUR MEDICATION: THE STRAIN, DOSAGE AND AMOUNT YOU CAN BUY - CURALEAF IS NOW FORCING PEOPLE TO ENGAGE IN LIVE VIDEO CONSULTATIONS WHERE THEY CAN SCAN AND RECORD YOUR BIOMETRIC DATA.

THEY ARE NOT REQUIRED BY ANY LAW TO DO THIS, THOUGH THEY FALSELY CLAIM THEY ARE!!!!

THEY ARE DOING IT 100% BY CHOICE!!!!!!

SEEING AS WE LIVE IN THE AGE OF BIG DATA - WHEN COMPANIES FORCE YOU TO HAND OVER YOUR PERSONAL DATA ITS NORMALLY BECAUSE THERE’S SOMETHING IN IT FOR THEM!!!!!

THEY HAVE COMPLETELY WIPED THE INFO FROM THEIR WEBSITE THAT SAYS YOU CAN REQUEST A PHONE CALL INSTEAD OF A VIDEO CHAT.

THEY ARE LYING TO THEIR PATIENTS AND CLAIMING VIDEO CALLS ARE REQUIRED BY LAW – BUT THAT IS 100% FALSE!!!!!

TO SUMMARIZE: CURALEAF IS A TOTAL DICTATORSHIP WITH ZERO CHOICE AND NOW THEY ARE FORCING THEIR PATIENTS TO ENGAGE IN LIVE VIDEO CONSULTATIONS UNDER THE BLATANTLY FALSE GUISE OF LEGAL COMPLIANCE.

AVOID CURALEAF LIKE THE PLAGUE!!!!!!!

I AM IMMEDIATELY SEEKING TRANSFER TO ANOTHER PROVIDER!!!!

July 3, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi, thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.

Our clinicians prescribe treatments based on each patient's individual clinical needs and current prescribing guidelines. We encourage patients to discuss the products and provide feedback during consultations, allowing clinicians to work with them to find a clinically appropriate treatment plan.

Unfortunately, we haven't been able to identify your account from your review, so we've requested some additional information via Trustpilot.

If you'd like any clarification on our prescribing process or appointment requirements, or if you'd like to raise a formal concern, please don't hesitate to contact our Patient Support team.

Rated 1 out of 5 stars

Money trap

Money trap. Do NOT APPLY VIA THIS CLINIC . THEY DECLINE FOR SUBSCRIPTION.

Try alterna or other companies. Stay away from this one!!!!

July 3, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Berg,

We are unable to identify you from this review. We have requested more information via Trustpilot.

Rated 5 out of 5 stars

Clinicians are all lovely

Clinicians are all lovely, knowledgeable and friendly

The first prescription was tasteless and oderless, hit the spot though, which i suppose they do for patients who are new to the medical flower world to ease them in

2nd app I had reviewed a strain that I would prefer on their website, higher THC, they agreed this one and it has been great.

Taste, flavour, smell, texture, pain relief and medical benefits - all there - pineapple fruz

The pastils are not like edibles so you can take one and function with pain relief built in, also found they have a secondary effect of being great for anxiety also, so have found these to be the product I didnt know I needed, but now cant do without

All thanks to my clinician taking the time yo figure what I needed and what would suit my lifestyle

If I have to ring customer services that are always really helpful, knowledgeable and and give you the most up to date information

Products are always delivered discreetly and securely

And for any other people wondering, I did have a galegant, with the authorities at my property inquiring about what i was smoking, produce my prescription, and they were more than satisfied, and no further action was taken

It seems the officer in question had never heard of medical flower before.So he got a little education for that day.Also

July 2, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Vicky, thank you for your detailed review. We're so pleased that our team has been able to support you every step of the way.

Rated 5 out of 5 stars

Over all it's works very well

Over all it's works very well . The staff are fabulous. If u call about something. They are on it straightaway. Thanks for Ur staff having to deal with me. As I know I am a little. Fruit loop.

July 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Mhairi, thank you for your lovely review. We're so glad our team has been there when you've needed us.

Rated 5 out of 5 stars

Great clinic …

From beginning to now I have had nothing but good things to say about Curaleaf and the clinicians I have dealt with especially Dr Alix Murphy very down to earth and professional I would highly recommend to anyone who wants to look into medicinal herbs and is nervous about the process Curaleaf has got you

July 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Michael, thank you for your wonderful review. We're so pleased you've had such a positive experience, and we'll be sure to pass your kind words on to Dr Alix.

Rated 5 out of 5 stars

After a call from DR Alex apfel I was…

After a call from DR Alex apfel I was so happy to get great advice for pain management every thing was explained to me in a very friendly manor and I would love to have him as my advisor
I just want to say thank you for your understanding and support stay well

July 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your experience, John. We're delighted to hear that Dr Alex provided clear advice and made you feel supported throughout your consultation.

Rated 5 out of 5 stars

Live chat support

Just had a chance to talk to Cai over the live chat. Very professional and knowledgeable person. Everything was done quickly and without any problems.
I’m very impressed and happy with the support.
Thank You

July 1, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your review, Kamil. We're so pleased to hear that our team was able to assist you via live chat and that you found the support professional and efficient.

Rated 5 out of 5 stars

A very good company from my…

A very good company from my perspective. never had a problem that was not sorted quickly.

August 1, 2025
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your review, Rick. We're delighted to hear you've had such a positive experience with us and that any issues you've encountered have been resolved quickly.

Rated 1 out of 5 stars

Worst medical cannabis company in…

Worst medical cannabis company in history was actually warned from friends and stuff to go with someone else sooo many issues since ive started with curaleaf absoulte cowboys STAY CLEAR !!

July 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met expectations.

We can see you've been in contact with our team regarding your concerns, our team will reach out direct.

Rated 5 out of 5 stars

Brilliant service fast delivery this…

Brilliant service fast delivery this should have been done years ago thanks curaleaf

June 30, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your review! We're delighted to hear you've had a positive experience with our service.

Rated 2 out of 5 stars

Discrimination

Hi I don't like how a schizophrenic gets discriminated and cannot have a legal permit . Does a schizophrenic patient not suffer with depression.and anxiety . It sucks that most professionals always accuse drugs as a cause to illness which isn't always true .

June 30, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for sharing.

Our prescribing decisions are based on an individual clinical assessment and are guided by prescribing regulations and patient safety.

If you have any questions, please contact our patient support team directly. We'd be happy to answer any questions you may have.

Rated 1 out of 5 stars

So ive decided that everytime CL take…

So ive decided that everytime CL take over 3 days to dispatch something thats apparently in stock im going to come here and leave a 1 star review. Their 10 day lead time is ridiculous, they just hide behind policy and cut and paste replies.

When I joined CL dispatch was max of 2 days every single time, now its 6 days and even 10 days in some instances. They also dont let you order it until its due, so I have to wait a month and then 10 days for them to dispatch it once I order it, then 2 days delivery..... That's 42 days between prescriptions 😂😂 and they see that as acceptable.

Look after your patients

June 30, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Rodney,

Thank you for sharing.

We are unable to identify you from this review. We have requested more information via Trustpilot.

Please contact your assigned pharmacy directly regarding delivery queries.

Rated 5 out of 5 stars

Simply awesome

Simply awesome! Many thanks!!

June 26, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your kind words! We're delighted to hear you had such a positive experience.

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