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Curaleaf Clinic Reviews 

2,681
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and caring approach, making interactions pleasant and supportive. The service is frequently described as excellent, with many appreciating its ease of access, user-friendliness, and overall reliability. Reviewers also highlight the brilliant customer service, noting quick responses and effective assistance from the team. However, some customers experienced issues with product quality, describing certain offerings as inferior or expressing concerns about limited access to preferred medications. A few people also mentioned slow dispatch times and long waits for prescriptions, alongside reports of poor communication and unhelpful customer service responses, including missed appointments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and knowledge.... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers praising the helpfulness,... See more

Product

Customers consistently note ambiguous experiences with product, with many praising its effectiveness for... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers consistently reporting timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From I've started this service, anyone I've spoke to been great, from I first reached out, to admin, every Dr or Pharmacist I've spoke to, your service is well managed and you make it so easy to acces... See more

Company replied

Rated 5 out of 5 stars

I have been taking various medications for years for chronic pain and two months ago I decided to sign up for medical cannabis treatment. Started end of May and have only taken one dose of painkillers... See more

Company replied

Rated 5 out of 5 stars

Haseeb was great. He was highly knowledgeable, professional, and took the time to understand my needs. He helped amend my prescription to provide even further relief and ensure my ongoing plan is... See more

Company replied

Rated 5 out of 5 stars

Amazing service. My life has changed for the better. I'm sleeping much deeper and for longer. No more struggling to get out of bed due to depression, pain and fatigue. It's been life changing.... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.2

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(2,681)

858 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple to apply! Great service

I applied online and linked in with my NHS login. Curaleaf and my GP done all back room stuff for me and I just got given an appointment when it was cleared. James my consultant is great we've been working together 6 months now and I have come off 2 medications with medical cannabis, I'm having great results mentally, also physically due to coming off strong pills. They also provide the pharmacy so the whole process was easy simple and I feel confident and safe working with them along side my GP. Would recommend to anyone who needs this service.

L

June 23, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Luke — this is a lovely review to read. We're so glad the onboarding process felt straightforward.

Rated 5 out of 5 stars

I am writing this as I have spoken to…

I am writing this as I have spoken to chloe on the phone today to help me get my medication before I go on holiday on the 30th of June and this is the day it will be released to me and by then it will be two late and i will have to go on holiday with no medication which is a problem I don't how I will manage

June 23, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing. We can see you have been in touch with our team about this.

Rated 5 out of 5 stars

Great Customer Service from Jake

Very friendly and attentive support and customer service. Jake helped me with my issue promptly and professionally, and sorted it in a matter of hours.

June 21, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, George. We're glad Jake was able to resolve things for you quickly.

Rated 4 out of 5 stars

Lynne was very good and helpful with…

Lynne was very good and helpful with the issue and resolved fast the pharmacy has really upped their game delivery now really fast and I'm in Scotland

June 22, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your lovely review. We're delighted to hear that Lynne was able to assist you quickly and effectively.

Rated 5 out of 5 stars

Curaleaf has been amazing for my…

Curaleaf has been amazing for my health, great consultations with real Dr's, The cbd and thc products are brilliant for pain, anxiety, insomnia, improving appetite, and sleep. Thank uou

June 21, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your experience.

Rated 1 out of 5 stars

First appointment the clinician didn’t…

First appointment the clinician didn’t make any effort to listen or make me feel comfortable.then sold me £160 of products that did nothing I emailed them I had appointment for for 23rd they called said they can book me in today 1.30 clinician didn’t turn up to appointment then I ring them to be told can’t rebook till 30th in the mean time iv no medication that’s fit for purpose AVOID

June 19, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing. We can see our team have been in touch.

Rated 5 out of 5 stars

Excellent experience but will be transferring

I’ve been with Curaleaf for over a year now and have been really impressed. Right from the beginning, they’ve been organised and efficient. The system for booking appointments is easy to use, as is the ordering system. Medication is nearly always dispatched the same day and in my hands the following day, the most I’ve ever waited is three days. This is far better than the dispatch times they give.

There are some negatives. The first is that they promote Curaleaf’s own medications and access to others is limited. The other is that Alternaleaf is cheaper. Although both Curaleaf and Alternaleaf charge £5 a month, Alternaleaf refund this. For those reasons I will be transferring from Curaleaf to Alternaleaf but I do think Curaleaf are an excellent clinic.

June 19, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback. We're pleased to hear you've had a positive experience with our service.

We wish you the best in your journey.

Rated 5 out of 5 stars

Such a good clinical service

Such a good clinical service. I thoroughly recommend Curaleaf.

June 19, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your review. We're delighted to hear you've had such a positive experience and appreciate your recommendation.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, rarely have issues but today had to speak to someone and Stephanie was great, sorted things out quickly so I don't have to worry, great customer service, would highly recommend.

June 16, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind review, Clair. We're so pleased to hear that Stephanie was able to resolve everything quickly and provide the support you needed.

Rated 5 out of 5 stars

Second to none

Second to none! Best company i have no words to explain the way they looked after me emails kept in contact etc. They have a loyal customer here!

June 13, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your fantastic feedback. We're thrilled to hear that you've had such a positive experience with our team.

Rated 5 out of 5 stars

Kim Baker very fast respond.5 star…

Kim Baker very fast respond.5 star sorting everything

June 15, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your review. We're delighted to hear that everything was sorted quickly and that you were happy with the service you received.

Rated 5 out of 5 stars

Been with Curaleaf for around 6 months…

Been with Curaleaf for around 6 months now and they are great. Very friendly staff and they listen. Their products are really good and I wouldn't go anywhere else. They have so much to choose from and at very reasonable prices. I would highly recommend Curaleaf for your medical cannabis needs!

June 15, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your wonderful review. We're delighted to hear that you've had such a positive experience with Curaleaf.

Rated 5 out of 5 stars

After 2 weeks 10/10

I cannot recommend this medical cannabis clinic and their medicine enough.
I live with adhd, anxiety, depression, severe fibromyalgia, arthritis and injuries that had left me in constant pain for years. I am home bound most of the time.
Before starting treatment, my mornings began with an instant, overwhelming flood of cortisol and stomach-churning anxiety the moment I opened my eyes.
Even when resting I was constantly, involuntarily twisting my legs in bed just trying to find relief from the non-stop pain.
I have only been using my prescribed medical cannabis and oil for 2 weeks, but the difference is absolutely massive.
It is not a magical cure (maybe a little bit), but it is an incredibly powerful, highly effective tool for managing chronic illness, physical disability, and mental health.
Within the first few days, the background noise of my chronic pain dropped so significantly that my body felt genuinely safe for the first time in years. This deep sense of safety actually triggered an emotional breakthrough—flooding me with warm early childhood memories of feeling safe. My sleep has dramatically improved, the involuntary leg twisting from pain has completely stopped, and my depression and anxiety have lifted immensely.
I now feel safe enough to leave the house more often, knowing I can manage my symptoms anywhere, whenever I need to.
The clinic itself has been amazing.
Absolutely serious about the business and patients.
The staff provide patient, deeply understanding, and kind support, and the medicine is very reasonably priced, clinic offers wide variety of options and forms of treatment.
This is the biggest and most legitimate clinic which i understand is directly connected to NHS so it goes on your medical record, very straight forward and quick process, only took few days from the registration to receiving the medication.
For anyone considering this, I cannot recommend the use of a vaporizer enough. I have felt absolutely no draw or desire to use any other consumption methods.
Do yourself a favor and get a medical grade vaporizer!
This treatment has safely broken a decades-long cycle of pain, given me back my body awareness, and truly RESTORED MY DIGNITY AND WILL TO LIVE.
If you are struggling with long-term chronic illness or mental health, like depression, anxiety, PTSD, ADHD it is absolutely worth exploring medical cannabis.
It is a powerful medicine that could improve the quality of your life but it should be respected and to make the most out of it I recommend healthy diet and lifestyle to go with it, and also exploring different strains and forms of treatment to find the best one for you. Thank you

June 13, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your review, Maciej. We appreciate you taking the time to share your feedback and are pleased to hear about your positive experience with Curaleaf.

Rated 1 out of 5 stars

I wanted to switch from initial clinic…

I wanted to switch from initial clinic to Curaleaf.
Don’t bother. Poor communication and terrible support.
Took my money for an initial consultation and then didnt explain to me how to attend. Missed my appointment and now still no contact.

The fact you can’t even identify me by me email says it all…..

June 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Carl,

Thank you for sharing. We are unable to identify you from this review. We have requested more information via Trustpilot to look into this.

Rated 1 out of 5 stars

Awful experience

Awful experience. Expected me to jump throught hoops asking NHS consultants to write and confirm they agree with prescriptions. This not possible, why would the NHS open themselves up to liability?
Despite never receiving a prescription they continue to take money out of my account for the subscription service. A service that is not being provided. I had one appointment! I've complained but they won't refund me, and wouldn't be surprised if they continue to take money from me.
Use a different provider. I applied with Alternaleaf, process was seamless and I had a prescription with 2 weeks.
Nb. FAO Craig

March 27, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback. We are sorry to hear that your experience was not positive.

We are not able to identify you from this review. We have requested more information via Trustpilot.

We wish you all the best on your treatment journey.

Rated 5 out of 5 stars

To all the people out there who are…

To all the people out there who are struggling and crippled with chronic severe pain and the people who suffer from mental health depression and social anxiety because we have disabilities and can be very daunting for us all feeling if we have got a stigma hanging over our heads sometimes. I can only highly advise people out there to give Curaleaf Clinic a go as it’s the best thing I have done for my health in a very very long time it has changed my life completely. For instance I had a very bad episode of all the suicidal raving thoughts and a very bad few days with depression and when I was arranging my prescription I was speaking to a doctor and explaining to them what had happened and you know Curaleaf actually arranged for one of the psychiatrist reached out to me to discuss what has been going on and we had a very nice conversation and understanding with us all. I think that was amazing thing for them to do reaching out to me to see if they can help in anyway whatsoever, Which I thought was amazing from them because they could have just said a just send him his prescriptions and take his money but I feel all the staff at Curaleaf are so thoughtful kind and really care about there patients and there outcomes in there health. Get on to them people it will change your life completely.

Thank yous all very much 🙏❤️

June 10, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience, Raymond. We are very pleased to hear that you have felt supported by our clinical team.

Rated 5 out of 5 stars

Outstanding Clinical Support and Symptom Management

> I've had an excellent experience with Curaleaf and would particularly like to recognise Dr R Hazlett and Dr D Brenmer for the exceptional care they have provided.

I am very sensitive to medications, so finding the right treatment has required a careful and individualised approach. When I experienced side effects, my concerns were taken seriously and appropriately escalated, allowing me to review everything with my consultant and begin a new treatment plan tailored to my needs.

Dr R Hazlett deserves special praise. During my appointment, I was extremely anxious and struggling, but he immediately recognised how difficult things were for me. He took the time to reassure me, answer my questions, and make sure I felt heard. I never felt rushed or dismissed. Her calm, compassionate approach made me feel genuinely safe, which is something I value enormously as a patient.

I would also like to thank Dr D Brenmer for his expertise and oversight of my care. Together, they have helped me feel supported and confident throughout my treatment journey.

One of the most valuable things I have learned through Curaleaf is that more medication is not always better. At one stage, I was using more in an attempt to improve my symptoms, but in reality I was making myself feel worse. My clinicians helped me understand this and guided me towards a much more balanced and effective approach. I am now using a minimal amount, yet achieving better symptom control than before.

What stands out to me about Curaleaf is their focus on responsible symptom management rather than simply increasing prescriptions. They take a sensible, evidence-based, patient-centred approach and are willing to adapt treatment when needed rather than taking a one-size-fits-all view.

Given my medication sensitivities, feeling safe and confident in my care is incredibly important. Curaleaf has consistently provided that reassurance. I feel I am in very safe hands and would not consider changing clinics. I highly recommend them to anyone looking for a professional, responsible, and compassionate medical cannabis service.

I have been with curaleaf almost a year now. Medication totally arrives the next day, and if there's any problems customer care is always fast to respond, as is the pharmacy.

May 24, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your feedback.

We are very pleased to hear that you have felt supported throughout your care with us.

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative
P

June 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your review, Fiona. We're delighted to hear that you found our service helpful and informative.

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