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Curaleaf Clinic Reviews 

2,746
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 832 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff and clinicians are extremely helpful, friendly, and genuinely take the time to listen to their individual health needs during detailed consultations. Many people deeply appreciate the smooth onboarding process and the valuable guidance provided for managing chronic pain conditions effectively over time. Though some customers noted unexpected delays in receiving their prescriptions along with frustrating stock availability issues that caused unnecessary disruptions in their treatment. A few people also felt that communication from support teams could be improved significantly when dealing with urgent inquiries and persistent follow-up requests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful, polite, and... See more

Service

Consumers find service to be ambiguous, reflecting a sharp division in customer experiences. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. Many consumers praise... See more

Response time

Users describe ambiguous interactions with response time, reflecting heavily split experiences across the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jake at curaleaf is excellent, incredibly helpful and lovely to talk to. Can’t ask for more, he’s helped me with numerous queries and every time he’s been patient and had no trouble sorting out issues... See more

Company replied

Rated 5 out of 5 stars

Great service, good advice from the doctors and consultants. Made my life much better in getting my anxiety under control and arthritis pain much easier to manage and giving me a better life in gene... See more

Company replied

Rated 5 out of 5 stars

As a new customer I would give 10 stars if i could! I had my initial consultation Sunday, approved by Monday, and prescription delivered on Thursday - unbelievable! I even got a Travel Letter within 2... See more

Company replied

Rated 5 out of 5 stars

My initial consultation was a couple of days after my application and was thorough. The consultant provided advice about my conditions that I have not had through NHS care. Im awaiting my prescription... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.2

Great

TrustScore 4 out of 5

3K reviews

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No recent history of asking for reviews

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4.2

All reviews

(2,746)

781 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
hazlett

Rated 5 out of 5 stars

Great service and value proposition

Great service and value proposition. Thanks to Dr Richard Hazlett for his amazing patient care.

August 27, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your lovely feedback! We’re delighted you found Dr Richard Hazlett provided such excellent patient care.

Rated 5 out of 5 stars

Dr Richard Hazlett spoke to me…

Dr Richard Hazlett spoke to me 19/08/2026 from Curaleaf
He was very helpful and gave me some guidelines to help me

August 19, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind words! We're glad Dr Hazlett was able to provide helpful guidance and support. We'll be sure to pass on your feedback to him.

Rated 5 out of 5 stars

Outstanding Clinical Support and Symptom Management

> I've had an excellent experience with Curaleaf and would particularly like to recognise Dr R Hazlett and Dr D Brenmer for the exceptional care they have provided.

I am very sensitive to medications, so finding the right treatment has required a careful and individualised approach. When I experienced side effects, my concerns were taken seriously and appropriately escalated, allowing me to review everything with my consultant and begin a new treatment plan tailored to my needs.

Dr R Hazlett deserves special praise. During my appointment, I was extremely anxious and struggling, but he immediately recognised how difficult things were for me. He took the time to reassure me, answer my questions, and make sure I felt heard. I never felt rushed or dismissed. Her calm, compassionate approach made me feel genuinely safe, which is something I value enormously as a patient.

I would also like to thank Dr D Brenmer for his expertise and oversight of my care. Together, they have helped me feel supported and confident throughout my treatment journey.

One of the most valuable things I have learned through Curaleaf is that more medication is not always better. At one stage, I was using more in an attempt to improve my symptoms, but in reality I was making myself feel worse. My clinicians helped me understand this and guided me towards a much more balanced and effective approach. I am now using a minimal amount, yet achieving better symptom control than before.

What stands out to me about Curaleaf is their focus on responsible symptom management rather than simply increasing prescriptions. They take a sensible, evidence-based, patient-centred approach and are willing to adapt treatment when needed rather than taking a one-size-fits-all view.

Given my medication sensitivities, feeling safe and confident in my care is incredibly important. Curaleaf has consistently provided that reassurance. I feel I am in very safe hands and would not consider changing clinics. I highly recommend them to anyone looking for a professional, responsible, and compassionate medical cannabis service.

I have been with curaleaf almost a year now. Medication totally arrives the next day, and if there's any problems customer care is always fast to respond, as is the pharmacy.

May 24, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your feedback.

We are very pleased to hear that you have felt supported throughout your care with us.

Rated 5 out of 5 stars

Fantastic Doctor

Good reliable service. Good clinic. It can take a couple of days for the paper prescription to get to their pharmacy but once they have it it’s a quick service regarding dispatch and delivery.
My last appointment was with a doctor I hadn’t seen before. One appointment with him and after years of talking to a lot of medical professionals I now understand why these medications help with some of my health issues but not all. I did know this with my health but I never got told why. Thanks to Doctor Richard Hazlett I now know and fully understand. With health it is important that us patients understand our health problems, the medications we get given and how they work. He did it in a detailed but simple and concise way.

May 27, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Ms Bennett, thank you for your thoughtful and detailed review. We’re delighted to hear you’ve had a positive experience with the clinic and that Dr Richard Hazlett was able to help.

Rated 5 out of 5 stars

5 stars

Been with CLC for a year and I 100% would recommend if you are looking into this. All the doctors are very knowledgeable, Dr R Hazlett is especially easy to talk to and helpful when looking at the variations and with general queries around useage.

March 4, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience and for your recommendation!

It’s great to know that our doctors have been knowledgeable and supportive, and we’re especially pleased to hear that Dr R Hazlett has been easy to talk to and helpful.

Rated 5 out of 5 stars

Curaleaf has been a breath of fresh air…

Curaleaf has been a breath of fresh air and Dr Hazlett has been massively helpful throughout my experience assisting with recommendations knowledge of what would suit me. Cannot thank him enough for his patience with me.

August 13, 2025
Unprompted review
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Reply from Curaleaf Clinic

Hi,

Thank you for your kind words. We’re delighted to hear that Dr Hazlett’s recommendations and knowledge have been so helpful for you. We’ll be sure to pass along your thanks to him.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

From the get go - 100%

From the get go, Curaleaf have been 100% supportive of my needs, special thanks go to Dr Richard Hazlett for his consultations and recommendations from changes in my prescriptions to his knowledge and understanding of individual needs that he puts into practice.
Once again many thanks to you all in the Curaleaf team and their ongoing support.

July 1, 2025
Unprompted review
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Reply from Curaleaf Clinic

Hi Nick, thank you for leaving us this review! Glad you feel supported, we'll pass this feedback onto Dr Hazlett!

Best wishes,
Curaleaf Clinic

Rated 5 out of 5 stars

Invaluable Service

I've been with Curaleaf now for a couple of years & I honestly can't really fault them. Their service has been fantastic, regardless of the time of year or larger issues affecting certain aspects (like a UK shortage of CBD!).

Medically, I have found the products (flos) to be of a high standard & they have helped me manage my conditions, where nothing else has; thank you! Were it not the case, I'm not sure where I would be mentally!

Last, but not least, the polite & friendly manner, which all staff & clinicians have shown, has been very welcome indeed. Only today, during my appointment with Dr. Richard Hazlett, he was able to offer new advice & insight into an underlying skin condition, of which I'd not heard before. As always, it was an enjoyable, interesting & helpful conversation with a medical professional; not to be sniffed at today, with our NHS in the state that it is!

Many thanks to Dr. Hazlett & all at Curaleaf, you are appreciated!

March 25, 2025
Unprompted review
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Reply from Curaleaf Clinic

Dear James,

Thank you for your thoughtful review. We're pleased to hear that you're happy with the care. It’s wonderful to know that Dr. Richard Hazlett was able to provide new insights during your recent appointment — we’ll be sure to pass on your kind words to him and the rest of the team.

Best wishes,
The Curaleaf Clinic Team

Rated 5 out of 5 stars

Excellent experience and friendly consultations

I’ve been consulting with Dr Richard Hazlett for around a year now, he has been fantastic. He’s easy to get on with, honest and open and has always made sure to back up his opinions with evidence and clear explanations. I always appreciate his suggestions for treatment and I’ve had a noticeable improvement to my quality of life with the medications I’ve received. Thank you.

March 19, 2025
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Dear Duncan,

Thank you for your review! We're so pleased to hear that you're happy with the care from Dr. Richard Hazlett.

Best wishes,
The Curaleaf Clinic Team

Rated 5 out of 5 stars

A quick thank you.

I have used Curaleaf for over a year now and I’m very happy with the treatment I receive. I chose to use Dr Richard hazlett every time as he is very well informed about cannabis medicine and is a pleasure to talk to. Dr hazlett has help with me with my medication that has made a huge positive impact on my life.
Thank you.

February 13, 2025
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Dear Scott,

Thank you for your review! We're so pleased to hear that you've had a great experience with Dr. Hazlett and value his expertise. We’ll be sure to pass on your kind words.

Best wishes,
The Curaleaf Clinic Team

Rated 5 out of 5 stars

Really positive across the board

Really positive across the board. I see Richard Hazlett and he’s been really kind and helpful. I was intimidated to start as I don’t have much experience and he made the process less daunting. I’m autistic and constantly struggle with feeling understood but I really feel heard. Definitely give it a try if you’re thinking about it. I find the gummies very helpful, discreet and calming. Been with them for almost a year now and no change in quality of experience. Highly recommend Dr Richard Hazlett.

February 12, 2025
Unprompted review
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Reply from Curaleaf Clinic

Dear Indie,

Thank you so much for taking the time to leave this review. It's great to read that Richard was able to make the process feel less daunting for you. We'll be sure to pass on this feedback.

Best wishes,

Curaleaf Clinic

Rated 5 out of 5 stars

Had a pretty seamless consultation with…

Had a pretty seamless consultation with Dr. Hazlett, was able to change my prescription. delivery has also been good so far, only had one so far.

February 9, 2025
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi there,

Thank you very much for taking the time to leave this review. It's great to read that you were able to recieve the help you needed with your prescription.

Best wishes,

Curaleaf Clinic

Rated 5 out of 5 stars

Thank you Curaleaf 😊

Thank you to everyone at Curaleaf, especially the doctors and consultants, namely Dr Richard Hazlett, Dr Muhammed Asghar, Rahul Patel and Hayder Abed, for being so welcoming and helpful! Looking forward to another year with you! 😊

February 9, 2025
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi there,

Thank you for taking the time to write this review. It's great to read that you've found our doctors and clinicians so helpful, we'll be sure to pass this feedback on to them.

Best wishes,

Curaleaf Clinic

Rated 5 out of 5 stars

I’ve been with Curaleaf for over a year…

I’ve been with Curaleaf for over a year now & it has been an exceptionally positive experience. The whole process has been easy and Richard Hazlett (who I normally have my catchups with) has been very understanding & helpful with his guidance & I am grateful that my condition is now much more manageable. I had a query today & Cara at customer care was also very helpful

January 16, 2025
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Sharon,

Thank you for leaving a review. We're glad to hear you found our clinicians to be understanding and helpful.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

I appreciate everything you have done…

I appreciate everything you have done for me dr Richard hazlett massive respect for this doctor and this clinic is the best thing that’s happened since my accident

June 14, 2024
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Patrick,

Thank you for leaving us a positive review.

We’re glad to hear you are happy with the care from your clinician - we will pass your feedback on to Dr Richard.

Many thanks,
The Curaleaf Clinic Team

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