CuriosityStream Reviews 836

Through a technical error I was double billed for my subscription, but Jessa M. at Customer Service quickly resolved the problem and saw to it that I was issued a refund. Great service! :)

The person I talked to was very understanding of my situation, and didn't cast any judgement on me or give me any attitude. 5/5 - no complaints

It's unfortunate that I had to cancel my subscription as I am not able to utilize it fully. But Customer Service Aira is nice and accommodating. It's good that you are able to talk to a real person, and not an annoying AI.

Will be back soon, hopefully!

Great content by superb creators and helpful customer service made my streaming experience the best ever.

The agent (Marlo Rivera) I worked with was very helpful. She was polite, considerate, and well trained. She solved my problem quickly and to my complete satisfaction. Marlo Rivera is a credit to Curiosity Stream.
Thank you.

We decided to cancel our subscription after having it for many years and there was no hassle. They made an offer for a discount if we stayed and we declined and so they proceeded with the cancellation and refund. There was absolutely no pressure.

It was my error when I unintentionally let the subscription renew... I had forgotten about it and was surprised to see it had charged my card. I asked if they could forgive my error and cancel the subscription and reverse the charge. Which they did very efficiently and with prompt and friendly service.

The customer representative, Franz, helped me with my refund issue. Franz went above and beyond, as did the billing team. I appreciate all of you. Thank you, Curiosity Stream. I have learned a lot from you.

Curiosity Stream truly has some of the best customer service I’ve ever had! Really responsive and helpful. Please give your representatives a raise!

Times have been tough this holiday season and I had forgotten that my auto-renewal was in December. Thankfully, I received help with cancelling my account and getting refunded. I would like to return as times start improving.

Special shoutout to Franz for the extra compassionate and kind help!

I subscribed the Curiosity channel by mistake and requested a refund, the customer service person Nikka was extremely helpful and organised a full refund. I was pleasantly surprised.
Its unfortunate I don't watch documentaries, it would have been a pleasure to watch the channel.
Great customer service, thank you

Franz from curiosityStream was polite, helpful & patient.

Carlo was very polite and helped me well done 100%I made a mistake when I made a member and carlo was polite and returned my money thank you carlo xxx

Very helpful and empathetic customer service.

Great programming at a wonderful price. Customer service (Marlo R.) was so helpful and got me a great deal.

The Customer Service Agent was very helpful and took great care with my issue

I used Curiosity Stream for years and they're great! customer service is also fantastic, talking to real people who care makes a huge difference. Thanks Marlo Rivera for helping my with my refund issues! Would resubscribe again!

The agent was very nice, supportive, and helpful with my issue

I very much enjoyed Curiosity Stream. But due to factors that had nothing to do with the quality of its presentations, I had to cancel my subscription. KD, an account rep, handled my call and request with kindness, genuine attention, and efficiency. If KD's interactive qualities reflect company qualities, I have nothing but good things to say about deal with CuriosityStream.