Curology Reviews 1,306

I kept trying these formulas for long periods of time and it only ever made my skin worse. On top of this I was charged for boxes I didn't want shipped without advanced notice more than once.

Easy to txt a question about shipping. My issues was resolved within 15mins. I’m pleased.

I previously signed up for pre-shipment alerts, yet I did not receive an alert before my product was prepared for shipment. I contacted customer service via text, as they do not have a number to call. I was told that the shipment had already left their facility and they could not cancel the shipment. When I tracked the package, it showed that the carrier did not have possession of the package. I contacted them again to let them know that the package had not left their facility. The rep said that they would forward my concern to the appropriate person to see about canceling and refunding the charge. I would hear something in 2 days. So in other words they will allow the shipment to leave their facility and then see if they can cancel the shipment before it leaves? I was also told that I could not set my profile up for text alerts and that it could only be done on their end. The rep requested proof. How can I provide proof if it was done via their website? My daughter and I both set up our profiles, on our end, to receive pre-shipment alerts. She gets them and I don't. When I mentioned this to the to the rep, the rep stopped responding.

Customer service addressed my problem after being charged when I cancelled and they provided a solution, thank you.

Sash was amazing in helping to get a new package shipped out to me due to the other one being routed to my old address. Thanks to her I’ll have all my skincare delivered upon my move and I’m so thankful for that!

Update: Customer Service reached out to find a remedy to the problem. It's a shame it took a Trustpilot review to get them to respond, but I appreciate them taking the time to help resolve this.

Old Review- BE WARNED: They do not give you refunds and don't accept returns. They will take your card information and not tell you when they are shipping out another batch, then you get a surprise $100 bill that they refuse to refund you. Be careful!

Customer service is amazing!! I wish you would fix the delivery problems.

I signed up for the 30 free trial. I canceled my service about a week and a half (possibly 2 weeks) prior to when it was supposed to charge me for the next month. I received a noticed that I got charged anyway. I went through the cancellation process again and contacted customer service, but received no response. A few days later, it said the order shipped. I canceled again and contacted again, still with no response. The morning after it shipped, I contacted again (via text this time) and finally got a response only for them to refuse a refund because I canceled "too late" and they had "no record" of me canceling the first two times. I'm screwed out of $100 for something that is not my fault.

Sasha was my customer representative. She was patient and helpful. She resolved my issue immediately and saved me a lot of trouble. She understood my issue and fixed it right away which I really appreciated. It is normally never that easy when dealing with customer support.

Sasha from customer success team was Abel to give me a refund and stop my shipment with no questions ask. It was fast and straightforward. Thank you so much!

Customer service is very helpful and responds quickly 😊

I requested a sample pack paid shipping got no paperwork saying was being placed on suscription recieved 2nd package was bill 100$ for it these were not good products didnt work asadvertised called them spent s a few days didnt get back to me requarding cancilation sent unopenedproducts back at a $15 cost to me bow they r saying they have A NO RETURN POLICY what a rip off since my review i have reported curology to ftc Pa attorney general&BBB and dispute chargeback with my credit card company these r scammers Heard back from attorney gen of Pa &curology both on june 24 attorney gen sent letter asking them to reply in 21fays telling me to reply if curology resolves issue curology message sent said there would be a one time refund posted within next 5days will update my review when i see my refund

My box came with missing 2 items and I contacted customer care and they sent me a whole new box with the correct items for free, can't beat that for customer service! I was very happy

This company is such a joke & completely scams its customers! I bought their trial tretenoin formula, wanted to give my skin a few weeks to adjust, I had major irritation from their formula. A new bottle shipped out before I had even finished out the trial formula. These formula's are not custom to your skin at all. This formula burned my skin and they told me they don't offer refunds but could adjust my formula. No thank you! RUN AS far away from this company as you can go. I regret ever getting involved with their business. THE ABSOLUTE WORST. LEARN TO START CARING MORE ABOUT YOUR CUSTOMERS - We are the lifeline to YOU staying in BUSINESS!

All my answers were answered efficiently and quickly and they handle my issue very well

Chat with Curology AI
powered by decagon.ai
2:50 PM
Hello this did not work for my daughter and she still has blemishes and same skin issues

In order for us to connect you with a specialist on our team, I'll need your email so we know who you are. Could you please provide your email address?

If you do not have an account with us, please reach out to us via email at or SMS at 415-200-2060.

A specialist will join this chat shortly! Please hang tight, our team will be available within 2 minutes, but usually faster than that!

An agent has joined the chat
2:58 PM
Sasha
Agent avatar
Hi Alona, my name is Sasha! Thank you for your patience, it's my pleasure to assist you. How are you doing today?

3:00 PM
Hello this is dexteria Jenkins I saw an email that said I had approved another shipment for my daughter alona
3:01 PM
However this product did not work and we will use a dermatologist in person for assistance

I’d be happy to look into this for you. Please give me a moment while I pull up your account!

How much was taken from my account and how can I cancel this shipment
3:04 PM
Sasha
Agent avatar
I apologize if there's any confusion regarding this recent order. The trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As this was your first full sized order, the total was $107.21.

Unfortunately, it looks like your shipment has already left our facility so we are unable to cancel it at this time. I'm so sorry for the inconvenience this may have caused. However, as you are going to see an in person dermatologist, I can confirm your account has been cancelled! Rest assured, as your account is no longer active, no new shipments will process for you.

3:09 PM
An email was sent asking me to contact a provider
I will reject shipment please not to refund the amount once ups shipment is rejected
3:10 PM
Hello
3:11 PM
Sasha
Agent avatar
I can confirm that a pre-shipment email was sent on May 4th. Sometimes our emails are misdirected to spam, so please be sure ' to your contacts list. This should help ensure any future messages are delivered to your inbox without issue.

I do sincerely apologize, however, once a shipment processes, we are unable to cancel, refund, or accept the return of an order. For additional information, please see our return policy here​.

3:12 PM
Okay i will return and file fraud charge the the bank there should be a confirmation received before shipping not just a email you should gain authentication by phone
3:14 P
Sasha
Agent avatar
At this time, we don't have a phone line. I understand this may be frustrating, and I've passed along your feedback to our team. Thank you for taking the time to reach out and share your thoughts. We're always looking for new ways to improve our service to best meet the needs of our members.

I understand that you would like to file a fraud charge with your bank. Is there anything I may do to assist you in the meantime?
​

3:17 PM
Yes this is a formal complaint as I was not notified nor did I confirm that I needed any products as these products did not work for my 14 year old minor child. I have contacted this merchant that has refused to refund money they have stated they can not be reached by a business phone. They have been notified that a fraud charge will be filed as well as a complaint with the attorney General, pharmacy board, and better business bureau.
Ask a detailed question...

Skin care is not personalized. I was new to retinol I had never used it before and after using as directed for 3 days my skin was so insanely irritated I stopped using and forgot about them charging me. A month later they sent the same stuff, I tried to cancel but the provider assured me that I would get a better formula. Paid again and tried again, the product was still to strong. I tried to cancel but was forced to do a pause…. The following cycle I saw à failed change, for online canceled my subscription but they billed again and now I am stuck with so much product I can’t use because as it turns out I am allergic to the formula. Lots of “read the policy” but no actual help.

Just go to a dermatologist in person. These tele services are just pushing drugs without any concern for the actual health of the individual. Shame on you Curology….

Sasha was very prompt and helped with everything I needed.

I ordered my first box and since I been using the formula as directed the formula is not helping I noticed like every morning the ance is spreading more and more all over my face I don't know why that's happening it didn't do that the first 3 uses now after the 4th use the ance spreads even worse I will not use the formula no more

update.. curology stepped up and refunded for the error
Approx a month ago I attempted to cancel the subscription and was not able to as I continually recieved an error message. I then emailed and after much going back and forth she agreed to cancel the account ...lo and behold I recieved a package on 4/25 and was charged 87.00 .. After finally getting to someone I have been told there are no returns whatsoever...How can you run a company like this?