I have combination skin which means it’s dry and oily at the same time so I wanted to try out curology to see if it could help with my breakouts and combination skin. I like the gentle cleanser and mo... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Update: Customer Service reached out to find a remedy to the problem. It's a shame it took a Trustpilot review to get them to respond, but I appreciate them taking the time to help resolve this.... See more
Company replied
They are always very quick at responding! I have found them all to be very kind and understanding and also personal. I feel like I am really talking to someone and they want to help me; they want to f... See more
I have used Curology since 2017 and have never had an issue with the company or their customer service. In the 8 years I’ve used their products, only twice have I had to reach out to customer service... See more
Company details
Written by the company
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Contact info
369 Hayes St, 94102, San Francisco, United States
- 415-200-2060
- hello@curology.com
- curology.com
3.7
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deleted my account and still kept…
Deleted my account and still kept charging and sending subscription prescription and wouldn't refund the money. Please go with other providers who has better services
November 15, 2024
Unprompted review
Reply from Curology
Hi there! I'm so sorry for the hassle this has caused. This is not the service we wish to provide. Rest assured we would not charge an account if it's been deleted. I'm more than happy to look into this for you to see if we can find a solution and see what happened. You can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!
No difficulty and great service.
November 14, 2024
Unprompted review
Good services and quality!
It’s price is worth it for me. Costumer service is quick to respond as well.👍
November 13, 2024
Unprompted review
I love you Curology
The response time was quick and very helpful. I felt as though the Curology team was very understanding and kind when I emailed about my issue. I love you Curology.
November 8, 2024
Unprompted review
I received wonderful service through…
I received wonderful service through their online chat where I was directed to a live agent. Very helpful and precise as to acknowledging my problem and solving it with a solution sufficiently & quickly.
November 7, 2024
Unprompted review
Great customer service
Great customer service. I had an issue, and they promptly and effectively helped me.
November 5, 2024
Unprompted review
My needs of a full refund for the…
My needs of a full refund for the sunscreens were met :)
November 5, 2024
Unprompted review
I really like the results
I really like the results , what I got from feedback was that my skin looked smoother and it had more even tones .The only reason I gave it a four was that it didn’t last that long , the bottles are sort of small but use sparingly and you’ll see great results !
October 30, 2024
Unprompted review
Review
When I reached out for an account problem they listened and helped me.
October 24, 2024
Unprompted review
Great experience overall
Great experience overall, my acne is much more under control and if I have any flare ups or issues you can easily message your provider and they get back to you promptly. They are willing to listen to your concerns and address each of them. I like the flexibility of ordering your package as well. Customer service is very prompt and responds quickly and has been very helpful.
October 28, 2024
Unprompted review
Shady Business Practice & Poor Customer Service
I’ve had continuous issues with Curology. The most recent involved a payment method. I have one payment method (credit card) saved as the only payment method. Somehow Curology is charging a different card that is no longer saved on my account. In the past I have paid with my debit card but due to recurring issues I switched to credit card only. Despite removing/deleting my debit card from my Curology account, my debit card is still being used to pay for the product. How is this possible if I removed my debit card? I did call my bank and they said curology has a feature that allows previous payment methods to be used even if it was removed. Curology is claiming that it is the responsibility of my bank. Whatever the case, Curology has been the common denominator in the recurring issues I’ve had. Very poor customer service and shady business practices has been my experience with Curology.
October 20, 2024
Unprompted review
Reply from Curology
Good afternoon! Thanks for sharing this with us and I am sorry for the frustration this has caused. I'd be more than happy to look into this further or have our tech team look into this to see what has happened. Please reach back out to us so that we can further assist and find a solution.
Good remedy
Customer service took some time to get back to me, but resolved my issue that the trial order didn't go through generously.
October 22, 2024
Unprompted review
Simply The Best
These products Saved my skin.
Reached out to customer service once and problem was immediately rectified
October 17, 2024
Unprompted review
We were very happy with the service!!
October 11, 2024
Unprompted review
Great Customer Service
Customer service was great. The chatbot seems to reply with the same generic message, but once you ask to speak with someone, service is fast, easy and helpful.
October 11, 2024
Unprompted review
My order somehow got sent back to…
My order somehow got sent back to sender, they were kind enough to send a replacement
October 7, 2024
Unprompted review
Postpartum Acne gone!
They totally helped me get rid of my postpartum acne! I was very thankful to be able to connect with a specialist about my individual plan. 10/10 would recommend!
October 5, 2024
Unprompted review
They credited my account when my…
They credited my account when my delivery didn't show up
September 30, 2024
Unprompted review
Great customer service
Well it didn’t start off good. Either it got lost with the delivery service r someone stole it but 1st time I never received an item thur mail but this company went out its way I think and shipped a new order for me. No charge either. Customer service was great
A five star plus.
August 30, 2024
Unprompted review
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