Cushion Supplier Reviews 

189
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting incredibly helpful staff who provide expert guidance and valuable advice throughout the entire ordering process. Consumers are consistently thrilled with the superb quality of the replacement cushions, noting that their older sofas and armchairs feel completely brand new and remarkably comfortable. However, some people mentioned that taking accurate measurements and discussing specifications is essential, though they ultimately achieved a wonderful final result. Buyers also noted that clear communication and regular updates during production ensure a genuinely smooth experience from start to finish.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that the replacement cushions fit their... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the brilliant results... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and guidance... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making the mistake of buying 5 large replacement seat cushion pads from Ebay I searched the web for a first class cushion supplier. And I found Lee at Cushion Supplier. A truly first class com... See more

Rated 5 out of 5 stars

After a disaster with another supplier I found the Cushion Supplier via a lengthy Google search (and many unimpressed phone calls to vendors). Lee is like a unicorn, you don't think they actually exis... See more

Rated 5 out of 5 stars

I cannot recommend this company highly enough. The service from start to finish was first class and even better, Our seven year old Sofology sofa has been completely transformed for an absolute fract... See more

Rated 5 out of 5 stars

We recently bought a second hand Tetra Sofa in good condition although the cushion interiors had seen better days. I found this company and am delighted with the newly 'filled' cushions and the excell... See more


Company details

  1. Upholstery Shop

Written by the company

We provide bespoke replacement cushion inners and covers to the trade and public alike. Cut to any, shape and size with a whole choice of fillings to choose from. We do not have online baskets and all orders are placed with human to human discussions before going ahead. Feather Wrap Foam Core, Feather Only, Quallofil Fibre, Foam and 100% Fibre's all available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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No recent history of asking for reviews

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4.9

All reviews

(189)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent business.

A straightforward system for measuring and ordering. Happy to deal with my queries by phone.
Prompt delivery of the cushions.
Perfect fit and SO comfortable!

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve used Cushion Supplier twice…

I’ve used Cushion Supplier twice now..each time has been a first class experience…Lee is so helpful…the order form is really user friendly and the finished seat cushions are fantastic…..new life in my dear old sofa seats!

Excellent price excellent service?

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Quality and comfortable

Everything is great!
I ordered four cushions for my new sofa.
The ordering process was easy and quick, the staff is helpful and knowledgeable.
The products are very high quality and comfortable.
Thank you all.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Really great experience with this…

Really great experience with this company. The initial quote on line was really simple to do, followed by a phone call to order. Three weeks later my feather and foam core cushions arrived, just as they
predicted. They are really great, fit my cushion seat covers perfectly and feel really comfy and supported. My sofa will go forward for another 35+ years now. Thank you Lee and John……..

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round! I ordered two feather and down seats for my sofa. From the website to the delivery. Staff very knowledgable and helpful. Quick response time and product is brilliant. It is now a pleasure to sit and relax on my very old but loved sofa! Thank you all.
Kitty

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Excellent service from Lee and his company, my new feather wrapped seat cushions (for an extremely reasonable price) have given my much loved sofa a new lease of life, easy to understand instructions for measuring, or other options available, trouble is, can't get off it now! Would highly recommend

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

As a hobbyist upholsterer this is the…

As a hobbyist upholsterer this is the second time I have used this company for feather wrapped foam cushions. The quality of their products is tremendous. There was an issue with delay in posting (not due to cushion supplier) Lee kept me updated re this. I would highly recommend & will use again.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

New Cushions

I ordered replacements and encountered a problem and I am pleased to say Lee always responded quickly and positively and did replacements without any problems for me . Good communications throughout and I felt they tried very hard to ensure a good outcome with my order Would recommend as good customer facing supplier

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Need replacement cushions for your sofa, chairs etc? Then you very defintely need look no further than Cushion Supplier!

I have received excellent service, with polite and friendly communication, from first tentative enquiry to final delivery.
I will not hesitate to use this company again.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Easy website to use. Good quality and well made sofa cushions. Arrived when said. My sofa has been transformed from a sad looking piece of furniture to a new looking comfortable sofa.
Many thanks and a big 👍 .

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

So thrilled with our new sofa cushions! Thank you!

Wish I had ordered from this company sooner! We had a very old Sofa Workshop sofa, it's huge and used to be super comfy, but the cushions were sagging and had come to the end of their life. With kids and dogs, we didn't want to buy a new sofa (just yet), so decided to replace the seat and back cushions. I did a lot of research and found the reviews for Cushion Supplier, from the first phone call I was reassured, they advised me which filling to choose and when I took the covers off, I realised it was the exact filling that Sofa Workshop had used all those years ago. We sent the seat covers and various, smaller back cushion covers to them so they could ensure the dimensions were 100% accurate. The cushions (in their covers) arrived on Saturday and we are thrilled, and I'm left wondering why on earth we didn't do this sooner! It feels like a new sofa; supportive and very comfortable, we are absolutely thrilled with the final result. The customer service was excellent from start to finish, great communication, Lee and team are clearly experts in their field and know what they're talking about. I wouldn't hesitate to order from this company again, one very happy customer. Thank you Cushion Supplier for excellent service. 5 Stars from us!

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

I can not recommend this company…

I can not recommend this company enough, after considering buying a new sofa because are cushions were worn and sagging I thought about replacing the foam because we still loved the style and shape of it, so I looked at reviews for companies who supply new foam cushions and after reading previous reviews decided to go with this company, I really liked the idea of being able to send cushion covers for them to fill and I was nervous about sending them through the post but after speaking to Lee I felt reassured about it, it took a week as he said and we are absolutely delighted with the look and feel of them, the sofa is better now than when we bought it 19 years ago. The service they provide is excellent and efficient and I would definitely recommend them.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

A Brilliant Company!

Absolutely fantastic service from Lee and his team at Cushion Supplier with great communication from the outset. We needed to replace two extremely large cushions on our sofa and opted for the feather-wrapped foam cushions. We sent one of the cushion covers to Lee to ensure a perfect size of replacement- the work was completed swiftly and to the highest standards and our new cushions delivered absolutely to time by their couriers. They are lovely and have completely transformed our sofa which now looks like new and is so comfortable! I cannot praise Cushion Supplier enough - they are a great example of a small, family-run business offering an exemplary service. Thank you Lee and your team!

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and quality!

What can I say! If you want your sofa bed to look like new again, contact Cushion Supplier! Having searched the internet to find someone who provides cushion pads, I stumbled across this company.

My scatter back cushions were woeful. They sank in the middle and provided little comfort. I engaged with Lee who was amazing. So helpful and patient. Answering all my questions and helping me with my order.

When the cushion pads arrived my sofa bed was transformed. The scatter back cushions look great. What a transformation! I definitely recommend them.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

A pleasant experience all round

Being a customer of the company leaves you feeling that you have had a really pleasant experience and received a quality product. Lee takes great care to keep you informed and also treat you with respect and care. You really couldn’t ask for more.

April 14, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service and fabulous product

The back cushions on my made.com sofa provided little support and looked scruffy so I set about looking for replacement options. Google kindly directed me to cushionsupplier.co.uk and so I sent an email inquiry. Lee replied almost immediately providing all the information I needed to make a quick decision. The order process was faultless and two weeks later the cushions arrived exactly as expected. What a difference they have made to my sofa, it's better than new and the cushions themselves are first quality. Rarely have I encountered such fabulous service and so I would recommend Lee and cushions.co.uk to anyone considering replacement cushions.

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and caring service

I needed a replacement cushion for my antique leather Chesterfield chair. Clear instructions on measuring meant a great fit. On confirming my order, they took the trouble to further question as to whether the cushion was all leather or fabric on the bottom. Being the latter, I went with a hybrid memory foam cushion with a feather topper for softness. Delighted with the result.

April 10, 2024
Unprompted review

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