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Cushon Reviews 

1,958
•
TrustScore 4.5 out of 5

4.5

Retirement Scheme Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use for tracking balances and efficiently consolidating pension pots. Many appreciate the straightforward, hassle-free service for merging pensions. Reviewers also commend the helpful and knowledgeable staff, who provide excellent customer care and clear communication, simplifying complex financial tasks. However, some people mentioned dissatisfaction with customer service. Reviewers reported unresponsiveness or perceived incompetence from the support team, experiencing difficulties getting queries resolved. There were also instances where transfers took an excessively long time, with a lack of follow-through from agents, leading to frustration.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the app's ease of use and efficiency... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Service

Reviewers highlight positive aspects of service, often describing it as excellent, efficient, and easy to... See more

Application

People report positive experiences with the app, finding it simple and easy to use for managing pensions and... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cushon Workplace Pensions are so easy to use due to their amazingly simple App. I can log in to see my balance and recent transactions. I am alerted, by email, when a new contribution arrives. Plus I... See more

Rated 5 out of 5 stars

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more

Rated 5 out of 5 stars

Very good experience with this company from start to finish. Extremely efficient and easy to deal with. Communication was very good every step of the way. My query was dealt with and resolved quickly... See more

Rated 5 out of 5 stars

First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more

Company details

  1. Retirement Scheme Provider
  2. Investment Service

About Cushon

Written by the company

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.5

All reviews

(1,958)

373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sorting out my pension

Matt and Tracy were very helpful and quick to respond to my questions definitely made the experience that bit easier for me to understand and get my inquiry sorted many thanks to you both

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

There are transactions missing on my…

There are transactions missing on my transaction history. I requested that they check/audit my account. I contacted them on 30/08/25. I have sent emails and phoned. Todays date is 15/10/25 and they are still looking into my query. This is totally unacceptable and the impression I am getting is that they do not know what they are doing. A month and a half later and no result!

October 15, 2025
Unprompted review
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Reply from Cushon

Hi Josephine,

Thank you for visiting our Trustpilot site and leaving a review. We are sorry to hear of the difficulties you have experienced. This does not meet the standard of service we aim to provide at NatWest Cushon.

We’ve escalated your concerns internally with our Support Team, and a team member will follow up directly as soon as possible.

Team NatWest Cushon

Rated 5 out of 5 stars

Would recommend

We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any queries we had.
The platform itself is very user friendly, both from a business perspective and as an employee.
Would definitely recommend.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Monthly Updates

Great idea to receive monthly updates of your pension, never had this from other providers only yearly updated. great app very easy to use and set up.

October 4, 2025
Unprompted review

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