Cushon Workplace Pensions are so easy to use due to their amazingly simple App. I can log in to see my balance and recent transactions. I am alerted, by email, when a new contribution arrives. Plus I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more
First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more
A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more
Company details
About Cushon
Written by the company
Cushon by WTW
Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.
Contact info
Registered office: 51 Lime Street, EC3M 7DQ, London, United Kingdom
- 020 3926 0333
- help@cushon.co.uk
- cushon.co.uk
4.5
Excellent
2K reviews
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The contact was good but could of been…
The contact was good but could of been a bit quicker it took 3 months to sort it out because it was all done online
March 14, 2026
Unprompted review
Reply from Cushon
Thanks so much for giving us your feedback; it means a lot, and we're glad you are enjoying your experience. Please keep us posted on how you're doing and let us know if there's anything more we can do for you.
Reply from Cushon
Hi Nick,
Thanks so much for your 5 * review. We're so glad you are enjoying your Cushon experience so far! Please continue to leave us feedback as you use the app and engage with your savings.
Team NatWest Cushon
Reply from Cushon
Hi Indu,
Thanks for your review! We're so glad our Customer Service team has been of assistance to you. Please continue to share your feedback with us in the future.
Team NatWest Cushon
Accomplished the process of pension…
Accomplished the process of pension transfer easily and created reasonable interest during their command. Updated with communication frequently which is always appreciated. Thank you people at Cushon
November 1, 2025
Unprompted review
Reply from Cushon
Thank you for leaving a 5* review. It’s great to hear that your recent transfer went through smoothly. Keep us posted on how you're doing and let us know if there's anything more we can do for you.
Reply from Cushon
Thanks so much for giving us your feedback, it means a lot and we're glad you are enjoying your experience. Please keep us posted on how you're doing and let us know if there's anything more we can do for you.
Good products with lots of choices
Good products with lots of choices, app control very good
March 11, 2026
Unprompted review
Reply from Cushon
Thanks so much for giving us your feedback, it means a lot and we're glad you are enjoying your experience. Please keep us posted on how you're doing and let us know if there's anything more we can do for you.
Amateur
The last time I wrote about Cushon here it was because they wouldn't transfer my funds to another provider. After struggles, they did transfer. Now, they have to update something named Origo, and again I will need to contact them as they seem to not be answering emails from Vanguard. Poor ..
March 9, 2026
Unprompted review
Reply from Cushon
Hi,
Thank you for visiting our Trustpilot site and leaving a review. We are sorry to hear of the difficulties you have experienced. This does not meet the standard of service we aim to provide at Cushon.
We’ve escalated your concerns internally with our Support Team, and a team member will follow up directly as soon as possible.
Team NatWest Cushon
Shockingly bad pension provider
Absolutely shocking response to having my money transferred to another provider - 5 months since I approved the transfer and at least a dozen follow ups and nothing!! Complained and told it would take 8’weeks to get a response to my complaint.
Integrity - 0/10
Trustworthiness - 0/10
Responsiveness - 0/10
Customer Service - 0/10
All this from a ‘pension provider’ who is the guardian of our money and claims to be a trusted partner.
March 10, 2026
Unprompted review
Reply from Cushon
Hi Chris,
Thank you for visiting our Trustpilot site and leaving a review. We are sorry to hear of the difficulties you have experienced. This does not meet the standard of service we aim to provide at Cushon.
We’ve escalated your concerns internally to our Support Team, and a team member will follow up with you as soon as possible.
Team NatWest Cushon
Adding employee details in the portal
The service is very faster thanks for all your help.
March 3, 2026
Unprompted review
Reply from Cushon
Thanks so much for giving us your feedback, it means a lot and we're glad you are enjoying your experience. Please keep us posted on how you're doing and let us know if there's anything more we can do for you.
The Cushon app is shockingly bad
The Cushon app is shockingly bad. Refers you to links that don't exist (no attachments option in documents). Unable to link withdrawal to bank account even after emailing copy of bank statement. Tried to resolve issue by phoning customer services who tell me they'll escalate issue - still unresolved after several attempts. No mention on app that you cannot make a partial withdrawal if the pension is worth less than £10k. Used to bank with NatWest years ago when it was a competent company - the days of competency are in the past. Each person I have spoken to on the phone has been very polite but the issue remains unresolved.
March 5, 2026
Unprompted review
Reply from Cushon
Hello,
We are sorry to hear of the difficulties you have experienced and thank you for bringing this to our attention.
You'll see that our team have requested some additional information so we can find your account, investigate further and get this sorted.
Thank you and best regards,
Team NatWest Cushon
Very prompt and efficient response to…
Very prompt and efficient response to my queries
February 27, 2026
Unprompted review
Reply from Cushon
Hi Paul,
Thanks so much for your review! We're so pleased to hear that our Customer Service team provided an excellent service in helping with your queries. Please continue to share your feedback with us in the future.
Team NatWest Cushon
Moving our company pension scheme to Cushon
Moving our company pension scheme to Cushon was easy because we had Cushon employee's helping us with the process and resources we could use. Lewis from Cushon was very knowledgeable and nothing was too much trouble for him. The letter templates and guides were useful. The cushon system is very easy to navigate and linked to our payroll system.
December 22, 2025
Unprompted review
Reply from Cushon
Hi Alison,
Thanks so much for your 5 * review. We're so glad you are enjoying your Cushon experience so far! Please continue to leave us feedback as you use the app and engage with your savings.
Team NatWest Cushon
Emails were easy to understand.
Emails were easy to understand.
Any Questions were dealt with quickly and explained clearly.
February 11, 2026
Unprompted review
Reply from Cushon
Thank you for your recent review. It’s great to hear that you're enjoying your Cushon experience so far and find our email updates useful. Keep us posted on how you're doing and let us know if there's anything more we can do for you.
Really quick and helpful responses
Really quick and helpful responses
February 25, 2026
Unprompted review
Reply from Cushon
Hi Carol,
Thanks for your review! We're so glad our Customer Service team has been of assistance to you. Please continue to share your feedback with us in the future.
Team NatWest Cushon
Cushon
I would highly recommend this company. Extremely helpful from start to finish.
February 18, 2026
Unprompted review
Was very pleased with cushon
Was very pleased with cushon, the advisors that helped me were very polite and helpful all in all a good experience from start to finish and I extend my gratitude many thanks..
February 17, 2026
Unprompted review
I was wrong they are a great private…
I was wrong they are a great private pension provider my friend is in a private pension with NatWest Cushon he said your money will be safe with them until you retire so I was very happy to go ahead with NatWest Cushon.
February 13, 2026
Unprompted review
Sorted out my enquiry promptly and in…
Sorted out my enquiry promptly and in an easy-to-understand way.
February 10, 2026
Unprompted review
Service is really efficient
February 6, 2026
Unprompted review
You can actually speak to people!!!
A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and staff, but moving to Cushon was right in so many ways.
February 3, 2026
Unprompted review
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