Custard responded very quickly to a request for help with laptop to various printers issues. Remotely taking over my laptop my problems were very quickly resolved thanks guys.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Major issues throughout engagement 1. The original quote changed after the work started. 2. The work failed to meet the original delivery date 3. A few months after the work was completed, o... See more
Company replied
On boarding with Custard was simple, straightforward and highly effective from day one. We have certainly had our fair share of disasters in the past couple of years, thankfully we were already a Cus... See more
Company replied
I am lucky as I normally get straight through to a technician who resolves my issue at that time. No complaints from my side. It would be unfair to name any individual that has assisted from Cus... See more
Company replied
Company details
Information provided by various external sources
We combine the latest hardware, software and implementation, with jargon-free, specialist IT support. Better yet our pricing is simple and straightforward. That’s why Custard is the ideal business partner to help you accomplish more of your IT goals.
Contact info
Goldcrest Lodge, NG22 8LS, Nottinghamshire, United Kingdom
- 0800 612 4818
- sales@custardgroup.co.uk
- custardgroup.co.uk
request for help
Custard responded very quickly to a request for help with laptop to various printers issues. Remotely taking over my laptop my problems were very quickly resolved thanks guys.
February 11, 2021
Advertisement
Excellent service which was easily…
Excellent service which was easily explained and instructions were clear to follow and was carried out in a professional manner.
February 9, 2021
Major issues throughout engagement
Major issues throughout engagement
1. The original quote changed after the work started.
2. The work failed to meet the original delivery date
3. A few months after the work was completed, one of their customer service representatives logged into their remote IT support on one of our machines without any reason.
4. They agreed to provide IT support on a piecemeal basis (day rate). When we tried to use this service they claimed they didn't operate that way and instead attempted to push us onto a subscription service. We were they forced to prove this with the original correspondence.
Overall a poor experience thanks to these issues.
Edit - We arranged an hourly/day rate support agreement and as can be seen from their reply, they refuse to acknowledge this when we attempted to make use of it. I have it all in email correspondence to back this up.
February 8, 2021
Reply from Custard Technical Services Ltd
Thank you Phil for taking the time to share your feedback.
It is unfortunate that you feel this way as Custard guarantee that your experience would have been much different had you taken the support from us in November 2018, when you purchased hardware only from us.
We appreciate that you decided to decline the support offering in 2018, and chose instead to administer the hardware yourself. To ensure that our customers get the best experience and support services, we do not offer an ad-hoc fix service so would have drawn you back to the support offering. We only work with a customer base who have support contracts now and have done for a few years, as we find this helps build relationships and ensures your IT is in the best working order, with best practice advice, support and guidance provided.
If you would like to discuss this further, please feel free to call our Client Care team on 0115 971 7434 (Ext. 1) and we'll pass any additional comments onto our management team directly.
Very helpful in a personal and business…
Very helpful in a personal and business point of you would highly recommend
February 2, 2021
Advertisement
Brilliant service recieved from Aaron…
Brilliant service recieved from Aaron again 😁
Thanks custard
February 2, 2021
I tried to contact Custard by telephone…
I tried to contact Custard by telephone but after a couple of minutes the line went "dead" so I went on the website and made contact. I was moved to three different support people but the third support person was helpful, he did not know the reason for my problem but promised to find out and phone me back which he did with an answer.
February 2, 2021
Any issues I have had have been dealt…
Any issues I have had have been dealt very professionally and I have found the personnel I have dealt with very polite
February 2, 2021
A Highly Reliable Service!
Always a fast, efficient and highly professional service - many thanks indeed, guys!
September 16, 2020
Unprompted review
Advertisement
Exceptional Service
Very helpful, courteous and offer exceptional service to someone who has very little knowledge of IT.
September 16, 2020
Unprompted review
Always efficient and helpful
September 14, 2020
Unprompted review
Always super speedy at getting issues…
Always super speedy at getting issues resolved. Thanks for your help guys
September 14, 2020
Unprompted review
Advertisement
Always Brilliant!
Thank you Custard you have always dealt with me professionally all of the time. I am able to report any issues or problems quickly using your log a ticket portal and you are always on the end of the phone when I am being impatient!
September 9, 2020
Unprompted review
I have always found Custard to be very…
I have always found Custard to be very helpful, courteous and polite. They have resolved any issues I have had in a timely manner. Would recommend
September 9, 2020
Unprompted review
Rapid response to queries and problem…
Rapid response to queries and problem solving
September 7, 2020
Unprompted review
Always respond in a timely manner and…
Always respond in a timely manner and ensure all work is carried out to my complete satisfaction from excellent Technical Support personnel.
July 1, 2020
Unprompted review
Advertisement
Issues were resolved quickly with no…
Issues were resolved quickly with no down time really.
June 24, 2020
Unprompted review
Reply from Custard Technical Services Ltd
Hi Mark, thanks so much for your positive review - it is very much appreciated! Our IT support team here in Nottingham strive to offer a fast and reliable service with as little downtime as possible, and we are so pleased to hear that you have had such a great experience with us. The Custard Technical Services team always work hard to help you get on with your working day as soon as possible. Thanks again Mark!
Reply from Custard Technical Services Ltd
Thanks for leaving Custard Technical Services such a great review Lynda - we always strive to give our customers a friendly and helpful service and are so glad to hear that we have been able to provide that for you. Our IT support team here in Nottingham are extremely thankful for your wonderful feedback.
Quick response and the job completed…
Quick response and the job completed with no issues.
June 24, 2020
Unprompted review
Reply from Custard Technical Services Ltd
Good morning Susan, many thanks for your wonderful review. We are so pleased to have such a quick and responsive team of IT support experts here in Nottingham to help assist you, and really do appreciate your feedback. Thanks so much Susan, the Custard Technical Services team are always here to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.