Custom Playmat Reviews 17

I have order a custom playmate .zero help during the processus . Their software is bad . At the end the result is bad . The image is cut . Go somewhere else to do that .

Ordered a custom size playmat for my games table, received an update saying due to lack of materials there would be a delay of around a week. A month later, not a single update, multiple support requests all ignored, had to resort to paypal to get a full refund.

Custom Playmat made it very easy, quick and affordable to print my own playmats. I provided a high resolution image to ensure the quality was good and the printing was better than I could have imagined. The colours were vibrant and the details were precise, I have been extremely impressed. The material used for the mats is also high quality, they look and feel like they will last and Custom Playmat also provided a bag that holds 2 mats. I strongly recommend this shop, they provide an awesome service.

First order I made, 2 playmats, no problem.
2nd order, 2 playmats : the image is tilted, not aligned with the edge. I contacted the customer service, they answered after a long time and sent me new playmats. But they had the same problem. Finally, they refunded me.
3rd order, 2 playmats : the image is not centered, it is shifted to the left. I contacted their customer service, but no answer after 1 week...

I wrote an email to the adress info@custom... I got an automatic answer "Messages to this address will not be answered."...

In a nutshell : quality is random, can be good or really bad. Customer service is almost non-existent.

Customer Service inexistent. I asked less than 1 hour after to cancel an order,sent multiple mails and they didn't answer and proceeded to mark the order as sent the next day.

1st EDIT 08 October 2024 : They refunded me completely for the shipment i asked to be deleted,so the customer service is slow but they're a serious company!

I ordered playmats twice here already. The first time I had a small misprint on the mat, where I assume that the mat was moved while being printed. I sent a picture and got an answer within a few hours "We redo that". I got the replacement only a few days later without any additional charge or inconvenience. The quality is great (you should send in high quality pictures tho) and you can wash the playmats by machine. 10/10

Amazing experience!

The customized playmat arrived within a few days.
The quality is superbe and the colors are brilliant!

10/10 recommended!

Product receveid with deffects.
When I asked for a refund or exchange, they refused and then stopped responding (i send pictures).
Final product with a strong smell of chemicals that smells the room, even after several washes.

Quality 3/10
Custormer service 1/10

I also sent 3 reminders over 2 months without any return.