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Company details

  1. Clothing Store

Written by the company

Welcome to customaryt. We are a husband (Shawn) and wife (Erin) team passionate about crafting, finding and sharing our home decorations.


Contact info

1.9

Poor

TrustScore 2 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I almost purchased a sweater but…

I almost purchased a sweater but decided to take a look at the reviews. Needless to say I will not be ordering. This company should really take a good look at what genuine customers are saying they have dealt with. It’s not good and “ word of mouth “ so to speak is really a very damaging thing. All of these customers now need to report you to places such as BBB and Attorney General.. They also should report to their banks and credit cards and PayPal and Tic Tok… wherever they paid you through. They will win. I’ve reported plenty of companies just like this one and I’ve gotten my money back each time. It’s a total shame so many deceiving companies are out there but buyer beware.. They are thick (as thieves)🙄😡

December 16, 2025
Unprompted review
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Rated 1 out of 5 stars

I ordered a summer dress

I ordered a summer dress, don’t even remember what it was supposed to look like as it has been almost a month since I placed my order. The price started off at $19.95 US. My cdn credit card was charged $43.95. I am now told the package needs to be picked up nearby. The link I was sent was for a government office in Mexico City. A 10 hour drive away. My next step will be to contact my credit card company. What a pain. Avoid this “company”!!!! They need to be shut down.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

LED magnet suction light sticks…

LED magnet suction light sticks solidly, super convenient when grabbing stuff late at night. Would gladly recommend this combo if you can handle a bit of shipping wait. I waited two weeks for delivery and was pleasantly surprised—it fits perfectly, installs easily, and feels sturdy enough.

April 23, 2025
Rated 1 out of 5 stars

Ordered the 3 pack of wireless bras on…

Ordered the 3 pack of wireless bras on 2/28/2025. The tracking states I received them on 3/15/2025. I have not received anything. Checked with the local post office and then customaryt told me I had to check with the shipping company. No response from them. Refuse to refund my money stating it was scanned and shipped. They do not stand behind their company. Totally disappointing. Karla Bennett

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered some bras and never recipient…

I ordered some bras and never recipient the. Was told that I did and sent me the confirmation that I did, but I didn't. I checked everywhere and have not found them. Asked for new ones shipped or a refund and then was told they gave me the wrong confirmation number gave me a different one and sent me a picture of my address showing it was shipped, but I still received nothing. They are not willing to fix the issue. This company is nothing but a money stealing scam.

March 12, 2025
Unprompted review
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Rated 1 out of 5 stars

A rip off and a scam

This company is a scam and wants to rip you off !! Do not buy anything from them !!
They act like they provide refunds but when you immediate send them the information they request , they offer you 4 dollars back and will not refund money or exchange product .
The product is also cheaply made, stinks, and had buttons w no button holes . They see ripping people off !! I am reporting them to PayPal . Unbelievable. I will also report to Facebook
A scam !! Disgusting

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

After waiting months for the socks I…

After waiting months for the socks I ordered they never showed up. They said they did but my camera never had anyone show up to my house. I notified them about this and they said to contact my mail service but when I talked them they said they didn’t recognize shipping number. I told them and I received the same email as before. They offer no help and basically stole my money. There not worth the time or money. Can tell you if the product is any good. Stay away from this place.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

This company is horrible on their…

This company is horrible on their products and customer service. I ordered 3 size 36D bras bust 36 inches from them and received 3XL size 48-50 inch bras. Not only the sizes are wrong, the bras are poor quality. Their customer service insists nothing wrong with the sizes. They say they can offer $3 as compensation. I paid $33. Once I pointed their mistake and requested full refund, they never returned my email. Don’t buy anything from this company!!!!

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

Only gave one star because a negative 5…

Only gave one star because a negative 5 stars wasn't available.
Worst company and customer service ever. DO NOT ORDER ANTHING FROM THIS COMPANY
I ordered bras and got an Irish sweatshirt. I'm not kidding. Sent them everything they requested. Packing, confirmation etc. They said the order was correct. They will not ship the bras after I sent a copy of the order and a picture of the sweatshirt. Spent $35 dollars and they offered me a $9 refund.
Horrible company. They are cheating people out of their money. I have turned them into BBB as a fraudulent company.

February 1, 2025
Unprompted review
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Rated 1 out of 5 stars

THIS IS THE WORST CUSTOMER SERVICE I…

THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I BOUGHT UNDERWEAR THAT IS MUCH TOO BIG. I CANNOT GET AN ADDRESS SO THAT I CAN RETURN THIS USELESS PRODUCT. I WANT A FULL REFUND. THIS COMPANY IS A REAL SCAM. WHO ARE THE OWNERS???? ALL THEY DO IS STEAL MONEY FROM PEOPLE. THEY ARE NOT HONEST IN THE LEAST BIT.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Jeans showed up with button hole…

Jeans showed up with button hole closed. Cheap material.
Company won’t provide return address. Says this is the product I ordered instead of addressing faulty product.
Offer 4 dollars back. Terrible customer service. Terrible product.
I ended up going through dispute process with PayPal and received full refund.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. If you want to exchange for a different size, it is not positive. The tell the custom that the return address is in China, therefore it would be very expensive. Instead of a return they offer a $4 refund. It is a complete SCAM.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

NO RETURNS OR REFUNDS ON UNWEARABLE GOODS

I ordered a pair of jeans which arrived a size too big AND without button holes. The website advertises that they accept returns within 14 days but they are completely evasive and deceitful. They finally (after half a dozen emails) offered me a refund of $6 claiming the return shipping would be too expensive. So what I’m supposed to take $6 for a $42 purchase that is unusable? Total crap. Also the emails are written by non-English speakers so there whole thing feels like even more of a scam.

December 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Not happy

I ordered a calendar that would contain 24 slots and 24 things. I ordered at the beginning of November and it arrived a few days before Christmas. The calendar contained less than 24 slots and some slots were empty. I contacted customer service a week before Christmas and wanted the money back because the package was late. They told me to wait for the package because it will arrive soon they said. Once I received the package and we realized there were things missing, I contacted customer service again but they only wanted to refund $5. I complained and repeated what I already wrote to them that the package arrived after 30 days and contained less than the they promised. Now customer service claims that there is nothing missing in the package at all and offers 9 USD as compensation. And the calendar was $29!

December 22, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Product

The pants I ordered came with the button holes on the pockets sewn shut (and no way to get the button through). I sent photos of this and was told to use scissors to fix it. I tried leaving a review that was deleted from their site quickly. Don’t waste your money here for a low end product and poor customer service.

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

I bought 2 pairs of jeans

I bought 2 pairs of jeans, using their sizing chart. They arrived but are extremely big. I contacted service to request an exchange or return. I followed their directions of taking photos of product and scan codes. Then they offered to reimburse me $8 per pant. So they will only give me $16 for this $90 purchase. This place is a scam.

November 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Not happy

Not happy, some pages upside down. On the weather page raining (has the thunder picture) and thunder has the raining picture. This would confuse children who anre trying to learn. Missing animals page and tracing and other pages are missing that are shown in video! I bought three and they are all bad of these books

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality, Surprisingly Affordable!

Will definitely recommend them. It added so much more space for storage that was much needed. Good value for money indeed! The installation was easy and it fit perfectly in my wardrobe. The remote control makes adjustments effortless. The tension hold is powerful, and the rack appears very stable.

June 28, 2024

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