Customboxesco Reviews 

I ordered packaging and stickers for my own label, but unfortunately, the quality of the printing was horrible. The colour coverage was poor, and the text was not centered as agreed upon.

When I complained about the issues, they ignored my calls and e-mails. I had to throw away a significant amount of the packaging and stickers because they were unusable.

I am very disappointed with the service and quality, and I will not be purchasing anything from this company again.

Very poor quality, the company agreed to replace my order but that was even worse than the first ones
Due to an accident I was not able to continue with my claim. They do not discuss problems via email to avoid evidence of the poor product quality, instead they phone to discuss. They were telling me there was nothing wrong with them even though I sent videos and photographic evidence. I am in my 80's and just couldn't cope with it at the time due to being hospitalised . The date I have provided was the last correspondence I had with the company My first payment to them was a Debit Card the second was PayPal. I've heard nothing since!
Back in 2020 I ordered 250 printed box tubes 1” square by 11 ¾” long.
I dealt with a man from I believed, based in Birmingham.
I have to say on that occasion every thing was perfect. I couldn’t have wished for better and the price was very reasonable.

However, a repeat order five years later has been a verry different matter.
This time I spoke to a woman who said her name was Olivia
Nothing wrong with the print design or the printing, but the card used was recycled rubbish, all the boxes as before were pressed flat, and had to be opened up to shape, which caused distortion of the outer edges which had to be folded the opposite way to for the box to take on its intended shape. But doing so caused nasty creases and problems with the finish. The boxes were out of square making it difficult to push the closing flaps in without damaging them. the four sides should be flat along their length but were bulging out. Incidentally the price was at least £100 more than it was for the previous order, which to be fair is about what I had expected.

I made a complaint and sent a few images showing the problems, but they wanted videos of making them up which two of us spent several hours making
them but trying to send them via email was another matter,
I wanted to send the whole lot back to them, which they refused, so I offered to send a few samples but they rejected that as well.
I don’t think they have a manned office in the UK to send them to!
It appears that their boxes are made in Punjab, Pakistan. They give the impression that they are a British Company which obviously they are not.
It also appears they are working via a third party which has to be a red flag so beware.

After considerable argy bargy, they eventually agreed to replace the whole lot, but wanted money for the shipping. Initially £160 which I refused, then it came down to £120 which I also refused as it was their fault so I shouldn’t have to pay anything. They then came down to £70 which I reluctantly agreed to as I by this time was in desperate need of boxes!
Would you believe, when they turned up they were worse than the ones they were supposed to replace. I now have 500 useless boxes all with a trademarked name on them most of which I will have to destroy. I paid the £70 via PayPal so will be trying for a buyer protection claim form them. The previous ones I paid via a Master Debit Card which I can make a claim against within 120 days of the transaction. I had until the 3rd January 26 to file that claim.

They don’t send you a proper invoice with your full details on or an invoice number. Being a small business, I am not VAT registered, No VAT was paid and no import duty as the package was sent as a GIFT !

They do not discuss complaints via email to avoid any evidence in writing,
Instead, they discuss matters over the telephone, which I was not in a position to record.
Unfortunately during this period I fell down some stairs and broke my right femur. I spent my 80th birthday in hospital and just couldn cope with this claim any more. So I let it slide!

I strongly advise anybody not to use this company, they are a dodgy lot
And your payment goes to a company called “Print Design & Tech R US LLC” not to Custom Boxes UK. As of the 22nd November 2025 I have not had any further acknowledgement from them asking, if my replacement boxes were satisfactory. I’m trying to make do with any substandard boxes I can salvage from the total od 500. I might if I’m lucky salvage 150 until I can get more from another company.

I placed an order on the 30th November thinking it was placed in good time for Christmas.... now 24th December still no order received..... very disappointing

AVOID AT ALL COSTS!!!! Poor service, damaged stained MOULDY boxes!!!!!! A complete scam!!!!
At first they were so responsive and quick to respond, when it was the PAYMENT stage but as soon as everything was paid I barely got any updates or any information. I was told it was a 7-10 day turnaround but I waited A MONTH AND A HALF just to receive any boxes. I ordered 500 boxes and received 80 after a month. After chasing them up, they made up loads of excuses as to why I hadn’t received the boxes yet ‘quality checking’ apparently… and then after another 2 weeks I received the other 420. At first, the print quality looked great, lovely colours and smooth feel, but then I started to fold the boxes and looked at the inside and they are COMPLETELY STAINED AND MOULDING. I’m not even exaggerating how disgusting it was. It had giant black circles of staining, smudging, some even had black fingerprints smeared all over them. There were 220 UNUSABLE BOXES. ABSOLUTELY SHOCKING. Some of them arrived literally RIPPED IN HALF??? Just awful! That’s almost half of all the ones I bought, and they weren’t cheap, at £2.20 per box!!!! I was appalled and emailed straight away for help after I counted up all of the faulty boxes. No response. I chased and chased, emailing, calling, anything I could. And guess what - the only email I received back after a week of chasing was: “You have been unsubscribed from Custom Boxes UK’s mailing list.” THEY BLOCKED ME AND REMOVED ME FROM THEIR CONTACTS! I simply wanted a refund or replacement boxes, for the terrible quality that they provided. I am absolutely furious and disappointed. Terrible service, they only want your money and there is absolutely zero quality control. They lied (about the boxes, excuses and the fact the boxes were made in the UK, they were made in Pakistan), rushed these boxes out and don’t care about the quality as long as they get the money and will block you as soon as you complain. If anyone is considering buying from here, please, please, please, DONT! Spend your money elsewhere and it will save you a lot of pain, frustration and disappointment!!! STAY AWAY!!!

In May 2024 took my order over 700£, now it is January 2025, sent me samples of poor quality . Eventually I asked for a refund and they are dragging their feet. Completely ignoring or making false promises. They are not a UK company so no one here can be held accountable for their actions. They are a group of fraudsters.

Update: THEY ARE NOW TRYING TO HAVE NEGATIVE REVIEWS REMOVED OFF TRUSTPILOT!

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Don't be fooled by the .co.uk web address - they are based abroad in Pakistan. Their representatives use fake names like Stephen, Brian and Jenny but they speak with strong Asian accents.

I placed an order for 1,000 boxes and I started having problems as soon as I paid. I submitted my artwork to them and they told me they would send me the approval file ASAP.

I didn't mind waiting but they kept making false promises about when it would be ready. For example, they would say I'll have it to you later today - but then wouldn't send it. I would chase it up the next day, and they would say the same thing. Every time I called they kept fobbing me off saying they'll send it soon.

The second last time I called, they said they're going to send it as soon as I get off the phone. I waited an hour - still nothing. I called again after an hour and they said I should have received the file and that they'll "resend" it. I said I would wait on the phone. They had me on the phone for 20 minutes, sometimes on hold, sometimes asking if I received it. I'd remained polite and courteous through every phone call. But I realised they were actually *deliberately* having me on! Whoever was on the phone had no intention of sending me the file. I asked for a supervisor and he completely ignored me as if I hadn't spoken! I persisted and he just keep pretending I hadn't asked. Finally, I threatened to ask paypal for a refund and he just put the phone down on me!

I was going to apply for a refund but I finally received the approval file later that day. There were mistakes in the file - they edited my file and changed some details for some unknown reason - but I just did not have the strength to ask them to change it. I thought I would give them one last chance since they were half the price of everyone else.

A few weeks later my order arrived and I was horrified - but not surprised - to find they did an absolutely shoddy job - poor quality printing, flimsy boxes, and the boxes were damp and dirty. Worst of all, there were what appeared to be rat droppings inside the shipping box.

I had to pay over £1,500 to have my boxes reprinted by another UK based manufacturer and wasted weeks of my time.

I would avoid at all costs - pay double and keep your peace of mind.

If you do ignore my advice, when you call them, make sure you call from a private number. They save your name and number and start passing the phone to different representatives give you the run around.

I am profoundly disappointed with my experience. My order was delayed by several weeks with no explanation; they ignored my very polite emails requesting updates. More importantly, when it finally arrived, it was the wrong colour. After much back-and-forth communication, they offered to remake it, but nine weeks later, I am still waiting to receive the my order

Despite my repeated attempts to follow up via email, what I receive is multiple misleading (untrue) replies—the level of misinformation I've encountered is astonishing.

While I understand that things can go wrong, what truly makes a company stand out is how it manages these situations - trust, good communication, accountability, and a genuine apology if they are at fault. To date, I have not received any of these or the correct order. I requested a refund, but instead, I was offered a discount on future business—laughable, considering I haven't received a usable order yet!
Based on my experience, I would not recommend this company.

Great company to work with, excellent results every time

From start to finish nothing was too much trouble. David Walker gave advice and even supplied templates for my graphic designer to work too. This speeded up the process enormously . Quality is excellent and I have since placed another order for a new project. I would highly recommend Custom Boxes and I will continue to use them in the future.

Robin delivered the best costumer service experience we possibly can have. Problem solving, fast service, you name it. We are very happy so far. Thank you guys.

Excellent product and customer service with David Walker. Five Star 🌟 service

I needed to make some boxes with custom graphics for my products, I found this company online and I got a quote. We agreed the price, they designed the graphics and 2 weeks later my boxes arrived. Good service and communication. I am happy with the resaults.

Great company to deal with and I must say that David Walker who was our main contact was very thorough and thought of everything, nothing was too much trouble and the detail was perfect, over achieving my expectation and delivery was early in time for our event, thank you once again will do business again 👍

I had an incredible experience working with Customboxesco. Their packaging solutions were top-notch, surpassing my expectations. The quality of materials used was excellent, ensuring the safety of my products. The team's attention to detail and professionalism were remarkable. They listened to my requirements and provided customized packaging that perfectly represented my brand. Their timely delivery and efficient operations made the entire process seamless. I was impressed by their fair pricing, offering great value for the exceptional service provided. I highly recommend Customboxesco for anyone seeking outstanding packaging solutions.

David Walker - Quick friendly & very helpful. Oh and did I mention GREAT PRICE! Good quality printing with a fast turnaround. I will be placing more orders! Thank you David

Had great service from
David Walker this week. I had a rush bespoke job with a fixed delivery date and custom boxes Co made it happen with delivery a day earlier than expected. Great quality product and customer service. Loved that communication was primarily via WhatsApp for quick responses and decisions. Would use again. Thanks.

I’ve used Custom Boxes several times for customised popcorn boxes and they’ve always delivered a good product on time and for a good price. David Walker went out of his way to help with my most recent order and I received it 5 days earlier than expected. They are my number 1 supplier. Excellent service

If I could give less than one star I would. Company claims to be in the UK, they hound you for an order and then get everything wrong and when it comes to rectifying their mistakes, they give you the runaround claiming people have left etc and then say they'll redo the work and a month later claim your order never existed and you start from scratch and go again. Luckily the bank reversed the payment for us after Mr David told me to f#£k off down the phone. Keep all your emails with them apologising and when it comes to getting a refund from the bank they will process it fairly quickly.

Worst company ever! Avoid at all costs. I wish I read these reviews before hand.

Three months later, I'm still waiting for my order.

Terrible customer service. They are liars. They do not answer the phone. They use false names, everyone is called David Walker.

Custom Boxes Co are Liars!!!!

The amount of stress this company has caused me ridiculous!

Lots of people are calling this a scam however I have used them multiple times over several years and, whilst not the smoothest operators (and yes the boxes are printed in Pakistan) They have, for me at least got the job done much cheaper than anyone else and to a perfectly satisfactory quality. Ok they do pester you a bit if you don't go through with a quote but I can put up with that for a much cheaper price. As for customs fees, they (again in my experience) deal with and cover everything and the delivery time (including printing) is comparable to a UK printer.

My recommendation would be to give them a go on a small order and see if it works for you. If you are looking for the most complex luxury box for a high end jeweller say then probably not but for most normal stuff they are cheap and perfectly fine.