Trying to source specific audiology equipment can be a real headache but these guys made it look easy. I found exactly what I needed on the site and the checkout process was very quick. The items arr... See more
Company replied
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Our private clinic has been using them for all our gynaecology and dermatology supplies for over a year now. The quality of the instruments is always consistent and we have never had a backorder issu... See more
Company replied
Item never arrived, raised my concerns via phone, online chat and email with Venacava.co.uk, they ignored all my messages. After almost 2 months of silence, I raised a case with PayPal, venacava.... See more
Company replied
Very frustrating to wait for your parcel too long and then find what you have got is the wrong size.I ordered small dry wipes,and you del medium when on the packaging it clearly had medium,I advise... See more
Company replied
Company details
- Medical Supply Store
- Local Medical Service
- Medical Center
- Medical Equipment Manufacturer
- Medical Equipment Supplier
- Medical Group
Written by the company
Vena Cava is a UK-based supplier of high-quality medical equipment, clinical consumables, and healthcare essentials, serving NHS organisations, private clinics, care homes, universities, and individual healthcare professionals. Built with a strong focus on reliability, efficiency, and value, we aim to simplify the sourcing of medical supplies for professionals who need dependable products without delays or complications. Our product range covers everything from diagnostic equipment and stethoscopes to infection control products, medical furniture, and everyday clinical consumables. We work closely with trusted manufacturers and recognised healthcare brands to ensure that every product we supply meets strict quality and performance standards expected in modern clinical environments. At Vena Cava, we understand that timely delivery and clear communication are critical in healthcare. That’s why we prioritise fast dispatch, transparent order updates, and responsive customer support. Whether you are placing a routine order or sourcing specialised equipment, our goal is to make the process seamless and stress-free. We are continuously expanding our catalogue and improving our service to meet the evolving needs of the healthcare sector. With a growing customer base across the UK, Vena Cava is committed to becoming a trusted long-term partner for medical procurement. Explore our full range at www.venacava.co.uk and discover a smarter way to source medical supplies.
Contact info
20 Wenlock Road, N1 7GU, London, United Kingdom
- +442080583531
- contact@venacava.co.uk
- www.venacava.co.uk
3.4
Average
50 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Box was a bit bashed in the post but…
Box was a bit bashed in the post but the equipment inside was fine. Good products overall.
April 16, 2026
Unprompted review
Reply from Vena Cava
Thank you for your feedback and for choosing Vena Cava.
We’re sorry to hear that the outer box arrived a bit damaged in transit, but we’re glad to know the equipment inside was unaffected and met your expectations. We’ll take this on board and continue working with our delivery partners to improve packaging and handling.
Really appreciate your understanding, and we hope to serve you again soon.
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We regularly consumables for our care…
We regularly consumables for our care home, and the service has been reliable so far. Orders are handled smoothly and the essential items we needed are consistently available. Overall, It's been a straightforward and dependable experience to deal with them.
April 18, 2026
Unprompted review
Reply from Vena Cava
Thank you for your kind feedback and for choosing Vena Cava.
We’re really pleased to hear that your orders have been handled smoothly and that you’ve found our service reliable for your care home’s consumables. Consistency and availability are key for us, so it’s great to know we’re meeting your expectations.
We truly value your continued support and look forward to working with you going forward. If there’s ever anything you need, our team is always here to help.
stress free procurement
Trying to source specific audiology equipment can be a real headache but these guys made it look easy. I found exactly what I needed on the site and the checkout process was very quick. The items arrived in pristine condition and the expiry dates on the consumbles were very long. It is good to know there is a reliable UK supplier that doesnt mess about with delivery times:)
April 8, 2026
Unprompted review
Reply from Vena Cava
Thank you for such a fantastic review!
We’re really pleased to hear that sourcing your audiology equipment was smooth and hassle-free. Making procurement simple and reliable—especially for more specialised items—is exactly what we aim for, so it’s great to know the website, checkout process, and delivery all worked well for you.
It’s also good to hear the consumables met your expectations in terms of condition and expiry dates—that’s something we’re very particular about.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The Vena Cava Team
Delivery took a day longer than…
Delivery took a day longer than expected but the blood pressure kit is solid. Happy enough.
April 10, 2026
Unprompted review
Reply from Vena Cava
Thank you for your honest feedback!
We’re sorry to hear the delivery took a little longer than expected — we understand how important timing can be. That said, we’re really pleased to know you’re happy with the blood pressure kit and its quality.
We appreciate your understanding and will continue working to improve our delivery experience. Thanks again for your support!
Kind regards,
The Vena Cava Team
One of the better places we've used for…
One of the better places we've used for medical furniture. The delivery team was professional and everything arrived in good condition.
The couch is exactly what we needed for the exam room__sturdy, well made, and practical for daily use.
Overall, a smooth experience and I'm satisfied with the quality.
April 16, 2026
Unprompted review
Reply from Vena Cava
Thank you for your thoughtful review!
We’re really glad to hear that your experience with our medical furniture was a smooth one and that the couch is proving to be a great fit for your exam room. Quality, durability, and reliable delivery are exactly what we aim to deliver, so it’s great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Vena Cava Team
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Bought a few diagnostic sets for the…
Bought a few diagnostic sets for the students at our university. delivery was quick and the packaging was robust. Everything reached us in perfect condition and the price was quite competitive tbh.
April 9, 2026
Unprompted review
Reply from Vena Cava
Thank you for your feedback!
We’re really pleased to hear the diagnostic sets arrived quickly and in perfect condition. Supplying universities and students is something we take great pride in, so it’s great to know the packaging, delivery, and pricing all met your expectations.
We appreciate your support and look forward to working with you again in the future.
Kind regards,
The Vena Cava Team
Top quality consumables
Our private clinic has been using them for all our gynaecology and dermatology supplies for over a year now. The quality of the instruments is always consistent and we have never had a backorder issue which is vital for our patient appointments. They seem to really understand that delays in healthcare are a big problem. Fast dispatch and clear updates every time. A++ service.
April 13, 2026
Unprompted review
Reply from Vena Cava
Thank you so much for your kind words and continued trust in Vena Cava.
We’re delighted to hear that our products and service have consistently met your clinic’s needs across both gynaecology and dermatology. Reliability and product quality are absolutely critical in healthcare, and it’s great to know that our efforts to maintain stock availability and ensure fast, transparent dispatch are making a real difference to your patient care.
Your feedback truly means a lot to our team, and we look forward to continuing to support your clinic.
Warm regards,
The Vena Cava Team
Never know what you are going to get
Very frustrating to wait for your parcel too long and then find what you have got is the wrong size.I ordered small dry wipes,and you del medium when on the packaging it clearly had medium,I advise you to send your staff to secsavers but I will never be ordering from hyou again.
January 23, 2026
Reply from Vena Cava
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to wait for your order only to receive the incorrect size.
This is certainly not the level of service we aim to provide. If the item delivered was incorrectly labelled or picked, we would have been more than happy to arrange a replacement or refund had we been given the opportunity to resolve this for you.
Please accept our apologies for the inconvenience caused. We take feedback like this seriously and will be reviewing our picking and packing process to help prevent this from happening again.
If you would like us to look into this further, you’re welcome to contact our customer support team directly with your order details.
Item never arrived! Scam!
Item never arrived, raised my concerns via phone, online chat and email with Venacava.co.uk, they ignored all my messages.
After almost 2 months of silence, I raised a case with PayPal, venacava.co.uk failed to respond to PayPal and thankfully, PayPal refunded the full amount.
Company is either a scam or the don't care about its customers.
December 12, 2025
Unprompted review
Reply from Vena Cava
We’re very sorry to hear about your experience and understand why you’re upset.
A missed delivery combined with a lack of timely communication is not acceptable, and we sincerely apologise for the frustration this caused. While we are relieved that PayPal was able to resolve the matter for you, we regret that we did not address this sooner or more effectively on our side.
We want to be clear that we are a legitimate UK medical supplier, and situations like this are taken seriously and reviewed internally to prevent recurrence. We would welcome the opportunity to look into what went wrong with your order and the breakdown in communication, so we can learn from it and improve.
If you are open to it, please contact us directly at contact@venacava.co.uk
with your order details, referencing this review, and a senior member of our team will review the case.
Thank you for taking the time to share your feedback.
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An extremely organised operation
Had my hospital appointment on the Wednesday and my first parcel arrived on the Friday. This was followed up by a telephone call a few days later when it was explained what the procedure was for future supplies and also the back up help that was available.
January 12, 2026
Reply from Vena Cava
Thank you for sharing your experience.
We’re glad to hear your first delivery arrived promptly following your hospital appointment and that our team was able to follow up with a call to explain the process for future supplies and the support available. Continuity of care and clear communication are very important to us, so it’s great to know this was helpful.
Thank you for choosing Vena Cava — we’re always here if you need further assistance.
Reply from Vena Cava
Thank you for your kind feedback.
We’re delighted to hear that you felt fully supported — providing the best possible service is always our goal. Thank you for choosing Vena Cava.
Reply from Vena Cava
Thank you for your feedback.
We understand how frustrating it can be to see an item advertised when it’s temporarily out of stock, and we’re sorry for the inconvenience this caused. As a medical supplier, some products experience unpredictable demand or short-term supply delays, particularly when supporting hospitals and clinics.
We do our best to keep stock information up to date and appreciate your patience while we work to improve this further. If you’d like help finding an alternative product or checking availability, our team is always happy to assist.
Ordered item on 10th October
Ordered item on 10th October
Item still not arrived
Sent emails, emails not answered, sent WhatsApp, WhatsApp message not read, called 3 times and provided order number. Was advised no one was available to speak to each time I called. Was advised that someone would call me back each time I called but no one ever has.
Shocking customer service will not use this company again. My advice is don’t waste your time or money ordering from them
November 14, 2025
Unprompted review
Reply from Vena Cava
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had — it’s absolutely not the level of service we aim to provide.
Your order should not have been left unresolved for this long, and the lack of communication is unacceptable. We’ve recently moved to a new customer service and phone system, and unfortunately this caused delays in responding to some messages. That said, it’s still our responsibility to make sure every customer is looked after, and I apologise that this wasn’t the case here.
I’d really like to sort this out for you immediately. If you could please email contact@venacava.co.uk
with your order number (or reply to our previous email, if easier), I will personally ensure your order is either dispatched or refunded right away.
Thank you again for highlighting this — we are already improving our response times and call handling so situations like this do not happen again.
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Very slow to advise of no stock
Ordered from them on 4 October. On 10 October received an email refunding my order saying they didn't have stock. Why does it take 6 days to find this out?
October 10, 2025
Unprompted review
Reply from Vena Cava
We’re sorry for the delay and understand your frustration. The item you ordered went out of stock shortly after your purchase due to high demand. Our team reviewed and processed refunds as soon as stock discrepancies were identified. We’re improving our inventory updates to prevent such delays in future.
Straightforward and equitable
The ordering process for my diabetic strips was very straightforward. The prices were equitable, and the delivery arrived as scheduled.
September 11, 2025
Unprompted review
Do not use this company I have waited…
Do not use this company I have waited nearly 1 month for a refund back and forth with emails. Honestly the most shocking customer service I have ever experienced.
September 19, 2025
Unprompted review
Reply from Vena Cava
Hi Jayne, we’re very sorry to hear about your experience and the delay with your refund. This is not the level of service we aim to provide. Please accept our sincere apologies for the frustration caused. We’ve taken your feedback seriously and are reviewing what went wrong to ensure this doesn’t happen again. If your refund has still not been resolved by the end of the week, please reach out to us directly at contact@sterlingmedical.uk so we can prioritise this immediately.
Smooth and quick process
Bought a blood pressure monitor and was really pleased with the whole process. The site was super easy to use, checkout was straightforward, and I received it in just two days. The monitor itself works perfectly and feels like good quality. Really happy with my first order from Sterling Medical.
September 10, 2025
Unprompted review
Reply from Vena Cava
Thank you so much for your kind feedback! We’re delighted to hear that your first experience with Sterling Medical was smooth and that you’re happy with your blood pressure monitor. We really appreciate you choosing us and look forward to helping with your future healthcare needs.
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Do not use this company
Do not use this company. Not received my order nearly 4 weeks later. Customer service is appalling, do not reply to messages, emails or calls. No item or refund as of yet. Total joke.
I have now received a refund!
September 10, 2025
Unprompted review
Reply from Vena Cava
I’m really sorry to hear about your experience — that’s definitely not the service we want to provide. Could you please share your order number so I can look into this right away and get it resolved for you?
Thank you for your patience, and I’ll do my best to get this sorted quickly.
Sterling Medical Team
I ordered and paid for four boxes of…
I ordered and paid for four boxes of gloves on the 11th August. As of today 5th September they haven't arrived. E mails go un- answered and phone calls are farcical. The customer service rep can't answer my questions and says the warehouse staff can't take calls. She also couldn't look up my order. Beware and stay clear of this company.
September 5, 2025
Unprompted review
Reply from Vena Cava
Hi there — we’re really sorry for the frustration and the poor experience you’ve had.
We’ve investigated and confirmed the original parcel was misplaced by the courier. We’ve now shipped a replacement order immediately. You can track it here with Royal Mail (tracking no. IV548952287GB):
We’re also reviewing our phone/email handling so this doesn’t happen again.
Thanks for bearing with us, and again—our sincere apologies for the hassle.
Helpful and responsive
Got a nebulizer for my son and I'm impressed. The site is very user-friendly and I managed to find what I needed quickly. I also emailed a question about the model before buying and got a helpful reply within the same day. Delivery was fast, and the nebulizer works just as expected. Great service overall.
July 29, 2025
Unprompted review
Reply from Vena Cava
Thank you for your wonderful feedback! We’re so pleased to hear that you found our site easy to use and that our team could assist you quickly with your query. It’s great to know the nebulizer is working well for your son and that delivery was smooth. We truly appreciate your support and look forward to serving you again.
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