The necklace is well made & a good weight. It did take 29 days to receive the item. Customer service response was good but not proactive. I had to contact them multiple times for status & shipping upd... See more
Company replied
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Review summary
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Ordered a necklace with custom birthstone as Christmas gift with plenty of lead time as description stated. Necklace never had accurate tracking when I reached out to CS they said it was "mailed" but... See more
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I am updating my review after working with Custom Collective to address my issues. They have been good communicators with me and clearly want their customers to be happy. It took longer than I thought... See more
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I ordered a birthstone ring for my granddaughter. I let her pick it although I was Leary because I’ve never heard of custom collective but the continuous update gave me piece of mind. Once it arrived... See more
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Company details
Written by the company
Boutique and Handmade Personalized Jewelry USA Designed 20,000+ 5 Star Reviews
Contact info
28273, Charlotte, United States
- hello@customcollective.co
- customgoods.co
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I loved my order from Custom…
I loved my order from Custom Collective! The quality and design is just perfection! I also love the detail of the packaging -makes it an easy choice as a gift to someone special!
April 20, 2025
Unprompted review
Reply from Custom Collective
Hi Pheebs,
Thank you so much for the kind words and 5-star review! We're thrilled to hear you loved your order from Custom Collective. It means a lot to know the quality, design, and packaging all hit the mark for you—especially when gifting to someone special. We can’t wait to create more pieces you’ll love! 💛
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Won’t buy from them again.
I ordered the necklace over 4 weeks ago now, I paid the extra $30 for expedited shipping and I still have not received my item. I’ve tried contacting them multiple times through their email address to get an update on my order and all I get back is an automated response.
Their website stated lead times were 2-3 weeks. I have no idea if they have even started my order because the email response is automated.
May 20, 2025
Unprompted review
Reply from Custom Collective
Hi Tim,
We’re truly sorry to hear about your experience, and we want to start by acknowledging your frustration—especially after paying for expedited shipping and feeling like your messages went unanswered. That’s not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of clear communication.
To make this right, we’ve processed a full refund to your original payment method. You are also welcome to keep the necklace you receive as a token of our apology.
To provide some transparency: once orders are dispatched, delivery timelines are unfortunately outside of our direct control. On top of that, recent U.S. customs policy changes and new tariffs have added unexpected delays to some shipments—something we’re actively working on addressing to avoid future issues for our customers.
We know this doesn’t undo your frustration, but we hope this gesture shows how seriously we take your experience. Thank you for your feedback—it helps us do better.
The Initial Necklace is simply beautiful
The initial necklace is beautiful and very well-made. As a minimalist girl, the simplistic design is perfect for me. I also like that I have the option to layer it with multiple chains!
May 20, 2025
Unprompted review
Reply from Custom Collective
Thank you so much for the amazing 5-star review, Chelsea! We're so happy to hear that you’re loving your initial necklace. It’s great to know the simple, minimalist design fits your style, and we love that you're enjoying the option to layer it with other chains. Have fun styling it your way! ✨💖
If I could, I would leave it on forever!
Their bracelet was entirely customizable, it was almost as if I was able to build the bracelet myself, which I absolutely LOVED🫶🏼
The bracelet came so perfectly packaged in the most adorable box with my very own bracelet bag to keep it in, and a wipe to clean it with. I get so many compliments whenever I show people, they always compliment how dainty and fine it is. If I could, I would leave it on forever!
May 19, 2025
Unprompted review
Reply from Custom Collective
We’re so glad you had fun personalizing your bracelet, Chloe—our goal is to help you create something that feels truly yours. 🫶🏼
It means a lot to hear that you appreciated the packaging and thoughtful details. And knowing you’re receiving so many compliments? That absolutely makes our day! We’d love to create another meaningful piece for you whenever you're ready. 💖
Order still not shipped two weeks…
Order still not shipped two weeks later, my wife has an order that is over 3 weeks old that has not shipped as well. No updates, no response to emails. Not sure they are legit company.
May 1, 2025
Unprompted review
Reply from Custom Collective
Hello Cim,
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide, and we sincerely apologize for the delay and lack of communication.
To help us look into this right away, please send us an email at hello@customgoods.co with your order number and the name associated with the order. We’ll prioritize checking the status and provide you with an update as soon as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
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The best and favorite necklaces I’ve…
The best and favorite necklaces I’ve gotten! I never have to take it off and feel bad when my husband gives me any new necklace because I don’t want to take this one off!
May 16, 2025
Unprompted review
Reply from Custom Collective
Hi Ashley, we're beyond happy to hear how much you love your necklace—it means the world to us. The fact that you never want to take it off truly says it all! 💛 Tell your husband we totally understand… this one’s hard to top! 😊
I ordered necklaces for my bridal party…
I ordered necklaces for my bridal party 04/25/25 and I paid for expedited shipping. I received an email 05/04/25 that the jewelry was complete. The expedited shipping says 3-5 days once jewelry is complete. It is now 05/14/25 and I haven’t even gotten a tracking number. There is no phone number to call and the live chat doesn’t work on the phone or computer. They take 3+ days to respond to an email and I’ve sent 3 now with only one response of “shipping soon” which was on 05/09/25. Now I have no gift for my wedding party. Extremely disappointed. I wouldn’t have ordered if I didn’t think I would get them in time. On the website they estimate 2-3 weeks. I don’t understand what would take almost 2 full weeks just to package and send my order. That’s longer than it took to make the jewelry.
May 4, 2025
Unprompted review
Reply from Custom Collective
Hi Sydney,
We’re so sorry to hear about your recent experience, and we truly understand how disappointing this must be—especially with such a special occasion approaching. Please know this isn’t the experience we hope to provide, and we genuinely regret the inconvenience caused.
When you have a moment, kindly email us at hello@customgoods.co with your order number and the name on the order, so we can look into this right away and do our best to make things right for you.
We deeply apologize for the delay and any gaps in communication. Your feedback means a lot to us, and we’re committed to improving. Thank you so much for your understanding and patience—we’re here to help and hope to get this resolved for you as soon as possible.
My necklace arrived and I love it
My necklace arrived and I love it! The font style is so pretty and it looks great. The necklace is really well made and the material is sturdy. Love it!
May 14, 2025
Unprompted review
Reply from Custom Collective
Thank you so much for the lovely review! We're overjoyed to hear you love your necklace and that the font and quality exceeded your expectations. It means a lot to us—enjoy wearing it, Alycia! 💖
I love my initial necklace
I love my initial necklace ! The packaging it came in makes it the perfect gift!
This necklace is dainty enough to wear everyday! It matches everything.
May 1, 2025
Unprompted review
Reply from Custom Collective
Thank you for the amazing 5-star review, Jalynne! We're thrilled to hear you’re loving your initial necklace and that the packaging made it feel extra special. It means so much to us, and we're so glad it’s a piece you can enjoy every day! 💛
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My go to minimalist necklace
Currently obsessed with minimalist jewelry & the floating initial on a dainty18-inch chain is so beautiful on its own or paired with my favorite keshi pearl and gemstone necklace. I can't wait to create a stack with some of their other delicate styles. I'm excited about gifting one of these custom pieces as a birthday gift for my daughter because the quality, and craftsmanship is so good.
May 6, 2025
Unprompted review
Reply from Custom Collective
Hi Christina!
We’re so happy to hear this—thank you! Your styling sounds beautiful, and we love that you're already planning to gift one of our custom pieces. It means the world to us that you appreciate the quality and craftsmanship. We can't wait to see how you stack your favorites!
I absolutely love my personalized…
I absolutely love my personalized initial neck! It’s beautiful! The quality of the necklace is top tier and the fact that it doesn’t tarnish is a win in my book too! The order process was easy! And it was a very fast delivery time! Would definitely order again.
April 30, 2025
Unprompted review
Reply from Custom Collective
Your feedback made our day, Kyliah! We’re so glad you’re enjoying your personalized necklace and that it met all your expectations. It’s amazing to hear you found the process smooth and fast. Thank you for trusting us with your order, and we can’t wait to welcome you back for your next purchase!
I’m obsessed with my initial necklace…
I’m obsessed with my initial necklace and love the fact that you can add more than one initial! The perfect personalized gift. I absolutely love the customer service and the message behind the company. I had a preemie baby girl and the fact that this company helps preemie’s in developing countries is something that I feel in the depths of my core. Just beautiful, all around.
April 24, 2025
Unprompted review
Reply from Custom Collective
Hi Jennifer,
We’re so touched by your thoughtful review! It warms our hearts to know that our necklace and the message behind our company resonate with you, especially as a preemie mom.
Thank you for your kind words and for supporting our cause. We’re so happy you’re loving your personalized piece! 🌟
Countless custom options!
I love my new gold vermeil necklace and that there are so many different personalization options. On top of initials you can choose different finishes, fonts, birthstones, and designs to make your gift just right. I will definitely be shopping here again!
April 24, 2025
Unprompted review
Reply from Custom Collective
Thank you for the fantastic feedback! We're delighted that our necklace and customization options met your expectations. We can’t wait to have you back for your next order—thanks for being such a valued customer, Jennifer!
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Beautiful product and wonderful…
Beautiful product and wonderful customer service!
March 1, 2025
Unprompted review
Reply from Custom Collective
Hi Karissa!
Thank you for the glowing review! We’re so glad you enjoyed both the product and your experience with us—your satisfaction is always our top priority!
Beautiful Personalized Sideways Initial Necklace
I recently got the sideways initial necklace in the mail and it was STUNNING! I LOVE my new necklace. The quality is wonderful, and I was so impressed with the adorable box and bow! The entire package felt luxurious. I think it is such a sweet thing to be able to customize a necklace. I got a J for my last name and I am thrilled with it! I absolutely love the necklace, quality, and the way it looks on me. I cannot say enough nice things about it!
April 21, 2025
Unprompted review
Reply from Custom Collective
Wow—thank you for such a heartfelt review, Keilah! We’re so glad the necklace exceeded your expectations and that you appreciated the luxurious packaging and customization experience. Your excitement truly brightens our day. We hope you continue to enjoy your beautiful piece for years to come!
I love my new initial necklace
I love my new initial necklace! It is so beautiful and such great quality! It has quickly become one of my favorite pieces!
April 18, 2025
Unprompted review
Reply from Custom Collective
That’s music to our ears, Sarah! Knowing that your initial necklace has quickly become a go-to piece tells us we’re doing something right. Thanks for letting us be part of your style story!
Initial Necklace
I absolutely love my initial necklace! It goes with everything, and adds simple elegance to everyday!
April 10, 2025
Unprompted review
Reply from Custom Collective
Hi Mykaela, how wonderful to hear! We're so happy your initial necklace is a perfect fit for your style. We love creating pieces that bring both beauty and meaning to your everyday moments. Thank you for the glowing review!
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Love love custom collective jewelry
Love love custom collective jewelry! They have cute gold pieces! I have the initial necklace and I absolutely love it! I will definitely be ordered from them again!
April 18, 2025
Unprompted review
Absolutely adore my custom initial…
Absolutely adore my custom initial necklace! It’s perfectly dainty, unique and the quality is amazing! Love that it’s tarnish and fade proof. It elevates every look and will definitely be a staple accessory for me now!
April 13, 2025
Unprompted review
10/10 love this necklace!
I LOVE my initial necklace from Custom Collective. It is so timeless and the quality is amazing. I love jewelry that I can put on and forget about and this necklace is just that. So pretty and dainty! Will definitely be purchasing more pieces soon!
April 12, 2025
Unprompted review
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