Initial stock shortages pushed back my air conditioning installation without much notice, but everything else was great. Technicians were really friendly and consulted me every time there was a decisi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was great from initial discussion to final hand over of our a/c system. The installation guys were excellent. Friendly, tidy, cleaned up as they went along. Installation took place dur... See more
Company replied
We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
Company replied
Everyone on Reception are lovely to deal with and extremely helpful. The service engineer who visited me this time was Ruby, who I cannot praise enough. That said, all the engineers have been wonder... See more
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Excellent service.
June 20, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you were happy with the service — thank you for choosing Custom Heat.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the work met your standards and that our engineers impressed with their efficiency. We look forward to being of service again in the future.
The Custom Heat Team
Like to support our local businesses…
Like to support our local businesses that why I choosen customer heat and have good experience engineers
June 20, 2026
Reply from Custom Heat & Cool
We really appreciate you choosing to support a local business — it means a great deal to us. It's brilliant to hear you had a good experience with our engineers, and we hope to be your go-to for any heating and plumbing needs in the future.
The Custom Heat Team
Good job.
Easy booking process. Good communication. Excellent service provided by James.
June 20, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the booking process was straightforward and that James delivered excellent service on the day. We'll be sure to pass your kind words along to him.
The Custom Heat Team
Engineer phoned to say he was on his…
Engineer phoned to say he was on his way.
He was polite, friendly and courteous, and even found time to play with the dog.
Whilst servicing the boiler he showed me where the filter is and whilst cleaning it he explained its purpose.
June 20, 2026
Reply from Custom Heat & Cool
What a lovely review to read — thank you for sharing it. It's great to hear the engineer took the time to walk you through the filter and explain what it does, as we always feel an informed customer is a happy one. And it sounds like the dog approved too, which is always a bonus!
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you found our service helpful and efficient — that's exactly what we aim for. We hope to be of assistance again in the future.
The Custom Heat Team
I have recently had a new boiler fitted…
I have recently had a new boiler fitted and I cannot recommend Custom Heat highly enough! Their communication is excellent, their quotes clear and their service is friendly, reliable and efficient. I have used this company for several years now for boiler services, new radiators etc and they have never let me down. They do what they have promised and they always arrive when expected. I have no hesitation in recommending this company.
June 5, 2026
Unprompted review
Reply from Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share this. It's brilliant to hear that the new boiler installation went well, and it genuinely means a lot to know that years of services, radiator work, and everything in between have all hit the mark. We look forward to continuing to look after your heating for many more years to come.
The Custom Heat Team
Great service
June 18, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you received a good experience from us, and we hope to be of assistance again in the future.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear our engineer made such a good impression — being friendly and helpful is exactly what we aim for on every visit.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the visit was punctual and that the advice provided was helpful — that's exactly the kind of service we aim to deliver every time.
The Custom Heat Team
Boiler Service completed efficiently
Had my first boiler service yesterday. Was completed quickly and efficiently by Ruby who is an absolute credit to the company
June 16, 2026
Unprompted review
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for sharing it. It's brilliant to hear that Ruby made such a great impression during your first boiler service with us, and we'll be sure to pass on your kind words to her. We look forward to looking after you again.
The Custom Heat Team
Engineer comes when expected and all…
Engineer comes when expected and all seems very efficient.
June 17, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the visit went smoothly and that everything felt well-organised from start to finish. Reliability and efficiency are something we work hard to get right, so it's good to know that's coming through.
The Custom Heat Team
We have recently had a new electric…
We have recently had a new electric central heating boiler to replace our old oil system, and a new, more efficient immersion heater tank installed . The work was done efficiently, effectively and on time. The staff were really knowledgeable, helpful, polite and very tidy. Special thanks to Tom, Tynan, Ellis, Beth and Kyle for their hard work, and many thanks to the managers too.
June 10, 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share your experience. It's great to hear the switch from oil to the new electric system and immersion tank went smoothly, on time, and left everything neat and tidy. We'll make sure Tom, Tynan, Ellis, Beth, and Kyle all know their hard work was noticed and appreciated.
The Custom Heat Team
I have only used custom heat to service…
I have only used custom heat to service my boiler-and.
was vey satisfied. I cannot give a comment for a breakdown as I have never had to use this service.
June 17, 2026
Reply from Custom Heat & Cool
Thank you for taking the time to leave your review. We're pleased to hear you've been very satisfied with your boiler service and appreciate your feedback. We hope we can provide you with a 5 star experience in the future.
Reply from Custom Heat & Cool
Thank you for taking the time to leave your review. We're pleased to hear you've received good service, although we're sorry there have been some teething problems. Your feedback has been passed on to our Operations Director for review.
Customer exploitation, not problem solving
Although the representatives are polite, the culture of this company is not problem solving but customer exploitation.
First visit left me with what seemed to be a working oil fired system but rapid water pressure loss was ignored despite me pointing it out. I believe this caused damage to my boiler. Further work at twice the cost failed to solve it. A final quote of nearly £700 had me walking away. I got it fixed for a lot less by a registered oftec person who was scathing of the lack of diagnostic work.
June 10, 2026
Reply from Custom Heat & Cool
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
We take all customer feedback seriously, and your comments have been passed on to our Operations Director for review.
Boiler service
Mark arrived on time with a smile. Serviced the boiler. Checked all radiators for leaks. Happy to explain what he was doing. All fine . A good job well done.
June 17, 2026
Reply from Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear the boiler service went smoothly and that our engineer took the time to explain what he was doing throughout — that kind of transparency matters to us. A job well done indeed!
The Custom Heat Team
Lovely chaps very efficient and quiet…
Lovely chaps very efficient and quiet very respectful left me cleah and tidy excellent 👍
June 9, 2026
Reply from Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it! It's great to hear the lads were respectful and left everything clean and tidy; that's exactly the standard we aim for on every visit. We hope to be of service again in the future.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the whole team made a positive impression — that's exactly what we aim for. We look forward to helping again whenever you need us.
The Custom Heat Team
Custom Heat the Professionals
The service provided by Ruby and her fellow colleagues continues to be personal, attentive and professional.
June 16, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this. It's great to hear that Ruby and the team continue to deliver the personal, attentive service we pride ourselves on. We'll be sure to pass your kind words along.
The Custom Heat Team
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