I love your magnetic bookmarks. I’m buying them for everyone for holiday gifts., etc. they’re so convenient as they hold tight to the book without marring the book at all it’s a wonderful personaliz... See more
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See what reviewers are saying
I ordered three magnetic, leather bookmarks, each to be engraved with an initial. Red with "A", green with "C", dark brown with "T". The bookmarks arrived, correct colors, but no engraved initials. I... See more
Company replied
I ordereda wooden name puzzle that included a monkey, lion, zebra and frog. The puzzle was nice but the frog piece is not the same frog that was pictured when I ordered. The frog I received has no mo... See more
Company replied
The product was great my wife loved them. But your shipping and tracking needs some improvement, took a long time to arrive and messages were all mixed up. Thanks
3.1
Average
30 reviews
Replied to 46% of negative reviews
Typically replies within 1 week
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I haven't received my Order yet.
I haven't received my Order yet.
But, it had been received by the time I returned home on the day I wrote this.
October 13, 2025
Reply from Customizedtoy
Hi Jon Jablonski,
I am very sorry for this.
In the meantime, I've checked your order: your package was delivered within eight business days. Meet the Standard Shipping time frame of your choice.
We are always striving to improve and fulfill your needs. If there is anything else we can help you with, please feel free to contact us.
Best regards,
Customized Toy
The initials on the bookmarkers were…
The initials on the bookmarkers were barely visible. I was disappointed in the quality.
October 13, 2025
Reply from Customizedtoy
Hi Brenda Crawford,
We use laser engraving, you are purchasing a magnetic bookmark made with genuine leather, if you encounter any problems please contact us at service@customizedtoy.com. We will solve and compensate for you.
We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
I have not yet received this order
After reviewing this order it has now been delivered and I am pleased with the results.
October 12, 2025
Reply from Customizedtoy
Hi Janet Crain,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
Reply from Customizedtoy
Hi Cyril Smith II,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
I have not received my order
I have not received my order, and its been weeks since I placed it.
September 30, 2025
Reply from Customizedtoy
Hi, David Privette
Thank you for your comment.
I could not find your order.
If you have any trouble or questions please contact our service email: service@customizedtoy.com
I will solve all the problems for you.
Sincerely.
Their toys are very cute
Their toys are very cute, I like it a lot and I will buy more next time
October 6, 2025
Unprompted review
Reply from Customizedtoy
Hi pu Pu,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
Got what I wanted
September 25, 2025
Reply from Customizedtoy
Hi Bruce Rice,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
Failed to engrave leather bookmarks
I ordered three magnetic, leather bookmarks, each to be engraved with an initial. Red with "A", green with "C", dark brown with "T". The bookmarks arrived, correct colors, but no engraved initials. I can provide pictures. If "CustomizedToy" will send the correct merchandise, with the correct engravings I PAID FOR, I will revise this review or post a new one. And I am VERY DISAPPOINTED there does not appear to be a direct means for sending this sort of feedback, no email addy, no social media, only this rating form which forces me to give a one-star rating. (If zero stars were an option, I would select that.)
September 18, 2025
Reply from Customizedtoy
Hi Thomas W,
I discovered the problem, realized my mistake deeply. We have re-customized and re-sent it to you free of charge.
We sincerely appreciate your support, your patronage means a lot to us and we are very grateful for the opportunity to serve you. We hope to have the pleasure of working with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best service and products. We are always striving to improve to meet your needs. If there is anything else you would like us to help you with, please feel free to contact us.
With best regards,
Customized Toy
Reply from Customizedtoy
Hi Neil Ballard Jr,
We sincerely appreciate your support and are delighted that you are satisfied with our products. Your patronage means a great deal to us, and we are grateful for the opportunity to serve you. We hope to have the pleasure of doing business with you again in the future.
Thank you for choosing our store and allowing us to provide you with the best possible service and products. We are always striving to improve and meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customized Toy
Unprofessional, Low-Quality Products, and Customer Mockery
I rarely leave reviews, but my experience with this company warrants a warning to other customers.
I received two custom items, both of which were incorrect — names were engraved in the wrong positions on one, and the other was a “Dinosaur Puzzle” that arrived with no dinosaurs at all. When I contacted customer service politely with photos and asked for a resolution, I received a condescending and sarcastic email calling me “dear smart person” repeatedly and asking, “Is there a problem?” — as though my issue was unfounded or amusing.
Their email response was shockingly unprofessional, stating things like, and these are EXACT quotes:
-“Dear smart person, we engraved it according to your request. Is there a problem?”
-“May I ask, dear smart person? We customized the product strictly... Is there any issue with that?”
Rather than offering a solution or even basic respect, they mocked me and took zero accountability.
To make matters worse, they then posted a completely different, polished response publicly, claiming to care about “providing the highest quality service and products.” That’s not what I experienced at all.
And even if — purely for argument’s sake — I had selected the wrong options (I didn’t), the product quality was still poor. The “Dinosaur Puzzle” listing says Dinosaur Series in the title, so it’s reasonable to assume dinosaur elements would be included. If their website requires extra selection steps for that, it’s confusing and poorly designed, and they’re unwilling to help even in cases of honest mistakes.
Bottom line:
-Poor quality: wood product is thin and flimsy
-Zero accountability
-Incredibly unprofessional customer service
-No willingness to correct their errors
I strongly recommend buying your personalized gifts elsewhere.
There are plenty of companies who understand that customer service means more than sarcasm and deflection.
July 8, 2025
Unprompted review
Reply from Customizedtoy
Dear SW,
We sincerely appreciate your support, but I checked the order and we strictly followed your order specifications when shipping the product. The final product matches the description on your order.
For the dinosaur puzzle, you selected “no elements.” The other product was also carved according to your requirements, and there are no issues with the placement.
Thank you for choosing our store and allowing us to provide you with the highest quality service and products. We are committed to continuously improving our service quality to meet your needs. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Custom Toys
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