Fantastic experience with Custom Koala. I bought a canvas via groupon voucher it was a very easy process to upload my picture and choose the canvas size. My canvas arrived very quickly very well pa... See more
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The quality of the product~ medium personalised photo pillows are outstanding and the fabric used is durable and soft and made a great present!, only down side was the posting which is per item even... See more
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Very pleased with the quality of the supplied canvas print. Initially there was an issue with the Groupon coupon code and it's application at the payment stage. However, an email to the company quick... See more
Company replied
I purchased a canvas from Groupon. The process of uploading a picture to checking and agreeing the canvas was very easy . Delivery was super speedy and the actual canvas was perfect! Great quali... See more
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Company details
- #17 of 21 best companies in Digital Printer
Written by the company
Here at Custom Koala our aim is to help our customer bring their memories to life on a great range of high quality custom photo gifts, printed and manufactured right here in our UK facility! We know that every photo tells a story and holds a special place in our customer's hearts - that’s why our expert team at Custom Koala are passionate about providing personalised gifts that you, your family and your friends will love!
Contact info
United States
- customkoala.co.uk
4.5
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The canvas turned out beautifully and…
The canvas turned out beautifully and is very nice. It is a Christmas present for my brother and his wife and I’m sure they are going to love it very much. The colour is beautiful and it looks great.
December 2, 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review!
We're really pleased to hear that you were happy with the canvas you received from us and we hope your brother and his wife love it too!
Best Regards
Custom Koala Team 🐨
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Delivered quickly and good price with…
Delivered quickly and good price with Groupon deal.
December 10, 2024
Reply from Custom koala
Thank you for leaving us this 5 star review, Graeme!
It's great to hear that you were happy with the delivery speed of your order and our amazing prices when purchased through Groupon!
Best Regards
Custom Koala Team 🐨
Software was easy to use
Software was easy to use. The resulting was very good. Exactly as the photo. Delivery was very quick and well packaged.
December 5, 2024
Reply from Custom koala
Thank you for taking the time to leave us this great feedback, Carol!
We're very pleased to hear that you found our website easy to navigate and that you were happy with the product you received from us.
Best Regards
Custom Koala Team 🐨
Double sided faux suede cushion great …
Double sided faux suede cushion great quality , picture quality really good even though when placed said photo not up to standard still arrived very clear
December 4, 2024
Reply from Custom koala
Thank you for taking the time to leave us this great review TC!
We're really pleased to hear that you were happy with the quality of the image on your double sided cushion!
Best Regards
Custom Koala Team 🐨
You send a picture in and the outcome…
You send a picture in and the outcome is the top of the head of the dog is wrapped around a corner so I can’t give the canvas needs to be thrown out.
Extremely disappointing.
December 2, 2024
Reply from Custom koala
Hi Tracy,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear that you were unhappy with your canvas and we understand how disappointing this must have been.
We would like to assure you that we take all customer concerns very seriously. Upon receiving your email, our customer service team sent two follow-up messages requesting additional information so we could investigate the issue and find a resolution for you.
Unfortunately, we did not receive a response, which has made it difficult for us to fully address your concerns. It’s disappointing to see a negative review without the opportunity to assist you further.
We would also like to clarify that we do not edit the images uploaded by our customers. The image placement is shown in our customiser at the time of ordering, which clearly displays how the sides of the canvas wrap around. This feature allows customers to preview the final product and make adjustments before placing their order.
We remain committed to providing excellent service and would still be happy to investigate further if you’d like to get back in touch with us. Please don’t hesitate to reply to our earlier emails or reach out again so we can work towards a solution.
Best Regards
Custom Koala Team 🐨
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Very Happy
Very happy with the quality of the canvas and delivery time was super fast aswell! Cant complain and would recommend
November 22, 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this great review, Hollie!
We're really pleased to hear that you were happy with the quality of your canvas and that it arrived in good time!
Best Regards
Custom Koala Team 🐨
Fast delivery!
Easy to use website and was kept updated with my order. Fast delivery didn’t expected to receive it 3 days after I purchased it. Very pleased.
November 26, 2024
Reply from Custom koala
Hi Dina,
Thanks for taking the time to leave us your feedback! It's great to hear that you found our website easy to navigate and that you were happy with the speed of delivery! We really appreciate the 5 star review!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for taking the time to leave us this great review, Cris!
It's great to hear that you were happy with the price and quality of your order and that it arrived in good time!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Heather,
Thank you for taking the time to leave us your feedback!
We're really pleased to hear that you were happy with the quality of our printing and our speedy turnaround time! We really appreciate your 5 Star review!
Best Regards
Custom Koala Team 🐨
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Reply from Custom koala
Thank you very much for leaving us this great 5 star review, Joanne!
We're really pleased to hear that you were happy with the service you received from us!
Best Regards
Custom Koala Team 🐨
I ordered 3 faux suede cushions for…
I ordered 3 faux suede cushions for Christmas gifts with family photos on one side. The quality is great and the speed that they were provided and delivered was amazing. Would definitely recommend!
October 31, 2024
Reply from Custom koala
Thank you very much for taking the time to leave us this review Suzi! We're really pleased to hear that you were happy with the quality and delivery of cushions that you received from us!
Best Regards
Custom Koala Team 🐨
I recommend this company
This item was amazing, I had a Groupon voucher and really wasn’t expecting anything brilliant. The canvas arrived quickly and it was really well packaged, the canvass was bright and colour vivid but the best part was the beautiful frame around it. Will absolutely use this company again for all of my future canvasses
October 18, 2024
Reply from Custom koala
Thank you very much for leaving us this great review, Jackie! We're really pleased to hear that you were happy with the great quality of the framed canvas you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you for taking the time to leave us this review Karen! We're very pleased to hear that you were happy with the service you received from us!
Best Regards
Custom Koala Team 🐨
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Reply from Custom koala
Hi Lynda. Thank you for taking the time to leave us your feedback. We're very glad that our customer service team could assist you and that you were happy with the product you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Thank you very much for this review Bryan. We're really happy to hear that you were pleased with the product you received from us!
Best Regards
Custom Koala Team 🐨
Reply from Custom koala
Hi Michele! Thank you for taking the time to leave us this review on your Custom Koala order. We're very pleased to hear that you were happy with the delivery service you received from us!
Best Regards
Custom Koala Team 🐨
Brilliant from start to finish Personalised canvas
Brilliant from start to finish
3 days from ordering to getting the picture
Absolutely amazing 💙
September 26, 2024
Reply from Custom koala
Thank you for the 5 star review Heather. We are so pleased to hear you are happy with your order.
Regards the Custom Koala Team
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Reply from Custom koala
Thank you very much for this review Katrina! We're very pleased to hear that you were happy with the quality and speed in which you received your order!
Best Regards
Custom Koala Team 🐨
Impressive
I placed the initial order and the canvas photo was delivered very promptly but with a small blemish.
After an email I had a replacement sent and again very promptly and the product was A1.
I will definitely use this company again.
Thank you.
August 21, 2024
Reply from Custom koala
Hi David,
Thank you very much for taking the time to review your experience with us! We're happy to hear that we were able to resolve this issue to your satisfaction and that you were pleased with the service you received!
Best Regards
Custom Koala Team 🐨
Amazing price good quality got a…
Amazing price good quality got a voucher of Groupon which made it even cheaper
August 15, 2024
Reply from Custom koala
Thank you for taking the time to leave us your feedback Jade! We're very pleased to hear that you're happy with the quality and price of your order!
Best Regards
Custom Koala Team 🐨
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