Cuvée Privée Reviews 25

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

We enjoyed the updated and comms around the gift... as it was a gift we organised a family week in the region - just for the sake of meeting the producer. However, despite filling in a form and confir... See more

Rated 5 out of 5 stars

I bought this as a Christmas gift for my husband, as I wanted something interesting and unusual for him He loves wines so this was perfect. It was incredibly easy to organise and despite the f... See more

Company replied

Rated 5 out of 5 stars

A unique gift for difficult to buy for husband and son. Both were delighted. The communication was friendly and prompt, delivery was faultless and the presentation very smart. So far, we have only t... See more

Company replied

Rated 5 out of 5 stars

My boyfriend adopted Riesling vines for me for Christmas and it was the best gift! The Riesling that came with the certificate was delicious and I can't wait to get my personalised bottles at the end... See more

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4.5

Excellent

TrustScore 4.5 out of 5

25 reviews

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Rated 5 out of 5 stars

What wonderful customer service we…

What wonderful customer service we received. We'd decided to add the extra bottles in the welcome pack but added to late. This was no trouble at all. We emailed and within an hour or so (late evening) not only did we get a reply but had the six bottles added. We also used a voucher and we were able to use the remaining credit too.
Fantastic customer care.
I can't wait to sample my Sancerre! My husband bought me the voucher as a gift and I'm so pleased he did!

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant gift idea and fabulous customer service

Trying to buy a gift for someone who has it all...this is it!

An Instagram advert turned into a wow gift.

The packaging was wonderful, with he bottles secured nicely in cardboard that was easy to recycle.

I decided on the 6 bottles now package - as one must try new things at least once to form an opinion.

As it's a French company previously go for a French market I'm not going to review what their website or translations were/are, as that would be unfair because Joshua, new to their new UK team, followed up my order a few months in with a chat on improvements for an English market and it was great to provide feed back but he identified a lot of the improvements needed to ground work had been done.

Pretty sure vine adoptions will continue moving forward.

June 17, 2020
Unprompted review
Rated 5 out of 5 stars

Th perfect gift

My boyfriend adopted Riesling vines for me for Christmas and it was the best gift! The Riesling that came with the certificate was delicious and I can't wait to get my personalised bottles at the end of the year. The monthly email newsletters give nice updates on my vines as well as some really interesting videos and blogs.
The emails have even been great during the current Coronavirus crisis - a nice escape to the vineyards when I'm stuck in London. Once we are able to travel again my boyfriend and I would love to come to visit the winemakers in France. Thanks Cuvee, Emma x

April 18, 2020
Unprompted review
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Rated 5 out of 5 stars

Lovely way of enjoying wine and…

Lovely way of enjoying wine and learning more about all aspects of its production. Perfect gift for the oenophile!

April 17, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you are enjoying the Cuvée Privée experience!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

Practically perfect in every way

Practically perfect in every way, gorgeous treat for a gift or just for yourself

April 9, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you would recommend Cuvée Privée!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

Fantastic

I adopted a vine for my mother’s birthday present, as I thought this was a unique and special gift. The entire experience was fantastic - very clear options on the website and fast delivery of the first bottle of wine.

April 1, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you were very satisfied with this gift for your mother!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

I am very impressed by the professional…

I am very impressed by the professional way that you have explained the work of the vineyard since you started to correspond with me. The first bottle of wine was lovely and I am waiting to taste my personal bottles of wine and share them with friends.

I am keeping the information you send me to share at my local wine group meeting in due course.

It has been a lovely present.

February 18, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you are enjoying the Cuvée Privée experience!
Best regards,
The Cuvée Privée Team

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Rated 4 out of 5 stars

The wine is excellent and the gift…

The wine is excellent and the gift delivery went exactly to plan. Gill

February 15, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you enjoyed the wine!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

Brilliant gift for hard-to-buy-for man!

I bought this as a Christmas gift for my husband, as I wanted something interesting and unusual for him He loves wines so this was perfect.

It was incredibly easy to organise and despite the fact it was a last minute purchase, everything went according to plan. He is thrilled with the gift and wants to come over and see 'his' vines very soon.

We tasted the wine too...it's delicious.

February 15, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that your husband was thrilled with the Cuvée Privée gift!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

A unique gift

A unique gift for difficult to buy for husband and son. Both were delighted.
The communication was friendly and prompt, delivery was faultless and the presentation very smart. So far, we have only tried the Sancerre which was delicious- saving the Champagne for a special occasion. Looking forward to the delivery at the end of the year!

February 14, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that your husband and your son were delighted with their Cuvée Privée gift!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

A fantastic gift for the one who has everything!

a present for my mother who was thrilled and already planning her trip to the vineyard!

February 14, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that your mother was delighted with her Cuvée Privée gift!
Best regards,
The Cuvée Privée Team

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Rated 5 out of 5 stars

A fantastic gift idea for all seasons!

A fantastic gift idea for all seasons!

The selection is quite comprehensive, making it accessible to all. The impeccable after sales service offered by Marie and her team is top-class as well!

Highly recommend this to anyone looking to make an original gift, especially for wine lovers!

February 14, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you were satisfied with our customer service!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

Great

Great, my father loved his Christmas present.

February 14, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that your father was delighted with his Cuvée Privée gift for Christmas!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

excellent product and excellent…

excellent product and excellent customer service

February 14, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you were satisfied with our product and customer service!
Best regards,
The Cuvée Privée Team

Rated 5 out of 5 stars

A SPECIAL GIFT

A unique gift idea that was warmly received. Everything arrived nicely packaged on time and would definitely recommend to anyone looking to buy something different and unique.

February 14, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that the recipient was delighted with his Cuvée Privée gift and that everything went well!
Best regards,
The Cuvée Privée Team

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Rated 5 out of 5 stars

Great Service

What a great service, from a great company! My fiancé is very excited to start her Cuvée Privée journey! Had a slight issue to begin with, but was contacted directly by the Cuvée Privée team and the issue was sorted immediately! A very professional company with wonderfully polite staff!

February 11, 2020
Unprompted review
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Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you are satisfied with our customer service! Enjoy the Cuvée Privée experience!
Best regards,
The Cuvée Privée Team

Rated 2 out of 5 stars

More communication is needed

My friend to whom I purchase the cuvée privée for received one bottle of wine but never received anything else.
They contacted me as they were wondering where was the case of wine and tu believe that the idea and concept is good but you are still lacking proper communication.

Like a news letter of information about the processes and development of the vivre the have received so they know the status.

February 9, 2020
Unprompted review
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Reply from Cuvée Privée

Hello,

Thank you very much for your message.

All of our clients normally receive monthly updates about their vines. These emails are an important part of the Cuvée Privée experience. They also contain information about our events and an invitation to meet the winemaker.

As all the emails have been sent, we will call the recipient of the gift this afternoon to see what could have happened (emails in the spam folder etc...).

In any case, we are very sorry to hear that the recipient of the gift has not been able to read the news about his vines!

We remain at your disposal should you have any questions.

Best regards,

The Cuvée Privée Team

Rated 5 out of 5 stars

Amazing gift very helpful ful staff and…

Amazing gift very helpful staff and wine tastes beautiful

February 7, 2020
Unprompted review
Cuvée Privée logo

Reply from Cuvée Privée

Thank you very much for your review.
We are happy to hear that you enjoyed the wine as well as the client experience!
Best regards,
The Cuvée Privée Team

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