cvgenius.com Reviews 1,037

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and helpfulness in creating professional CVs, with many appreciating the variety of templates and the guided approach. The overall user experience is described as smooth and efficient, allowing people to easily navigate and build their CVs. Reviewers frequently highlight the exceptional customer service, noting the staff's politeness, professionalism, and quick resolution of issues. However, some people mentioned dissatisfaction with the service, feeling misled by advertisements of free templates when a payment was required to download their completed CVs, leading to frustration after investing time in the creation process.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use and helpful for... See more

Website

Customers consistently note positive experiences with the website, praising its user-friendly interface, easy... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, kindness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the helpfulness and speed of customer... See more

Customer service

Users describe positive interactions with customer service, highlighting top-notch support, quick response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has a very easy and guided approach to designing a professional CV. I likes how it had a variety of templates to select from.

Company replied

Rated 5 out of 5 stars

The CV builder was amazing. At first, I was really frustrated because I spent an hour creating my CV, only to find out that downloading it required a premium feature. But then the “Need Help” suppor... See more

Company replied

Rated 5 out of 5 stars

Very helpful website, it gave me great ideas for how to share my detials in an interesting professional way. Very easy to navagate. Customer service was amazing tondeal with today. Frank C on their... See more

Company replied

Rated 5 out of 5 stars

Many companies tell they give free CV but always end up asking for money at the last minute. I find it evil that they make us wait till the very end after we wasted our time choosing, only to know t... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

AWESOME AND RELIABLE

ITS EASY TO ACESS AND IT HAS MORE TEMPLATES IDEAS TO USE IN MY CVS

May 28, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re always striving to make the CV-building process as smooth as possible. Wishing you success in your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

very user friendly and excellent…

very user friendly and excellent template.

May 28, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! It's great to know that you found our website user-friendly and had a good experience. We wish you the best in your job search.

Best regards,
CV Genius

Rated 5 out of 5 stars

Great template CV with helpful…

Great template CV with helpful instructions for a first time CV writer.

May 26, 2026
Unprompted review
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Reply from cvgenius.com

Thanks for your feedback! We’re so glad we could help with your CV. Wishing you the best of luck in your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Super easy!

Great templates and very easy to compile. Bravo!

May 23, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your kind words! We strive to make CV writing easy and effective, so we’re happy to hear you had a great experience.

Regards,
CV Genius

Rated 5 out of 5 stars

Very helpful

Very helpful. Dug deeper into my query and then was able to sort my issues. Great service from Jason

May 21, 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Jason was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 5 out of 5 stars

Billing Issues

The billing issue was resolved quickly by the agent.

May 21, 2026
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Reply from cvgenius.com

We're glad you're happy with our service! Your feedback means a lot to us. We're here whenever you need professional support!

Regards,
CV Genius

Rated 1 out of 5 stars

Cancellation is a nightmare.

Tool works fine, but there is no option to cancel the subscription on their website and has to be done through live chat with a simpleton who doesn't understand what hes doing and wastes my time. Took me 30 minutes of speaking to 'Dave' to cancel it.

May 20, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for sharing your feedback. Providing excellent service is one of our top priorities, and we regret that your experience did not fully meet your expectations. We are pleased that we were able to address your request and hope that your next interaction with us will reflect the high standards we strive to maintain.

If you require further assistance, please do not hesitate to contact us; we would be happy to help.

Sincerely,
CV Genius

Rated 5 out of 5 stars

I had a financial issue and Wendy went…

I had a financial issue and Wendy went above and beyond to help me! Thank you so much!

May 18, 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Wendy was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 5 out of 5 stars

very fast and kind

very fast and kind

May 18, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your kind words! We strive to make CV writing easy and effective, so we’re happy to hear you had a great experience.

Regards,
CV Genius

Rated 5 out of 5 stars

Very helpful website.

May 18, 2026
Unprompted review
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Reply from cvgenius.com

Thanks for your review! Helping job seekers create strong CVs is our priority, and we’re glad we could support you. Good luck with your applications!

Regards,
CV Genius

Rated 5 out of 5 stars

good service

helpful and quick service when facing issues.
I talked to daniel d. who replied very quickly and was helpful in his assistance.
the platform itself is super easy to use and creates professional cvs

May 13, 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Daniel D was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 5 out of 5 stars

excellent service

May 13, 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re always striving to make the CV-building process as smooth as possible. Wishing you success in your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

It was very easy to find what i need

May 12, 2026
Unprompted review
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Reply from cvgenius.com

We appreciate your comments! It’s wonderful to hear that our tool made your CV-building process smooth and effective. Wishing you success in your career!

Regards,
CV Genius

Rated 5 out of 5 stars

Nicolas did an excellent job and went…

Nicolas did an excellent job and went above and beyond to help me with my request

May 9, 2026
Unprompted review
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Reply from cvgenius.com

Thank you, we are thrilled to hear that Nicolas was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
CV Genius

Rated 5 out of 5 stars

It all together very quickly.

It all together very quickly.

April 30, 2026
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Reply from cvgenius.com

Thank you for your review! We’re so glad CV Genius helped you create a great CV. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Surprisingly impressed

I was slightly dubious about this website, not because I had heard bad things about the company at all. But more so because I am well experienced with companies online and aware of "tactics" shall I say. What I mean by that is, when they start you with a price such as they did "£2.90 today, £19.99 billed after 14 days, cancel any time". A lot of companies make it hard to cancel, however these do not, and its quite straight forward, and the chat facility is excellent. I decided not to cancel straight away in the end, and in regards to the website and its functionality it is easy, produces quality CVs with a good choice of templates effortlessly. What I will say is sometimes it can appear "overly professional" or, clearly indicate it is generated by AI, specifically the "personal summary". Which, I'd like to be able to tone down slightly. But, overall, would 100% recommend, cannot fault the website or customer service.

I have read some of the negative reviews, and I can agree in a sense that when looking through Google, this website does display as "free". And, you're not informed until right at the end of a charge. However, I do not think £2.90 for a professional CV saving hours upon hours creating from scratch and trying to find a template that'll stand out is bad value. If you cannot afford £2.90 then I would recommend just creating your own.

In terms of billing, unless they've made it more clear since the reviews were published it makes it 100% clear that you'll be charged a larger fee after the initial 14 day period, and cancel subscription is clearly visible in the account section. I do believe at times, the fault lies with the user of the website not reading clearly enough.

May 6, 2026
Unprompted review
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Reply from cvgenius.com

Thanks for your review! Helping job seekers create strong CVs is our priority, and we’re glad we could support you. Good luck with your applications!

Regards,
CV Genius

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