Cvtotaal Reviews 155

I scheduled an installation 5 weeks in advance, and then 3 days before the installation guy called me to let me know he can't do it (he was quite helpful, it was because my pipes were too old, etc.) so I got a refund. Despite being out of a heater in the middle of the winter I am OK with this as what else could they do? But here it goes, 3 months later, I am still receiving emails about my "default" payment in a rude way. I have communicated 3 times that I have paid before but got a refund from their behalf, but they are still trying to get the payment with a rude e-mail.

I've ordered a new CV Ketel with installation with CVTotaal.
It was originally stated that installation will take place within 3 weeks, which was fine for me.
In ~5 days after that i've received a phone call from monteur who said that installation will only be possible in 5 weeks. Well, i don't have too much urgency, so that's fine as well - i agreed and we booked a date (27.11.20) and time (~08:00)
Note: I've also filled in the questionnaire about my current situation (e.g. what is the current boiler, how old is it, how many floors is my house etc)
Because my current boiler is 16 years old, it's also mandatory to replace then exhaust gas outlet (pipe going through the roof outside) and this was part of the order.

Today monteur arrived ~1,5 hours later than planned and shortly asked how he can get to the roof. I found out that he has no ladder with him! And because i also do not have a ladder tall enouigh to get to the roof he just left as he cannot perform the work.

Now i'm extremely frustrated, as i had to arrange my plans for today, prepare the room with the boiler for replacement works etc and the guy who is supposed to get to the roof comes without a ladder! And he did not even apologize for that...
How stupid can this be??

All in all - very poor service, too long waiting time and complete unprofessionalism. Strongly unrecommended!

Bad Company to hire. They are very quick in response before sale but after sale they don't respond for weeks both on emails and what's app . They will charge you extra for every little thing and they fail to deliver in one go and their service personal will not show up on time.

In my case first they forgot to deliver the full package , then the guy has to come back and he didn't showed up in the time frame he gave me ( 14-17 ) and even three hours after and was very nasty.

Reported it to cv total several time and after weeks spoke with Chris who is operational director and he was very unprofessional and basically have no value for my time.

I will recommend you to choose another company as this company is cheap ( not so cheap) for a reason. Bad service and zero customer focus.