I opened a new cwallet account and I verified it using passport after that I wanted to verify it fully so they said do live verification and then upload selfie holding passport and then say a numb... See more
Company replied
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See what reviewers are saying
Recently used Cwallet. it's looks nice , simple UI and user friendly app. It's offering trading and payments in one app. I've got one bad experience from cwallet. It's offered upto 10$ for reffer... See more
Company replied
So cwallet is clearly having fun chatting here & not answering any emails. Ok then. You said "Should the issue persist, please reach us at support @ cwallet.com with the subject line "KYC Uploa... See more
Cwallet is the best wallet i ever met. It has many exciting features like airdrop, giveaways,rains,luckybox etc which makes a community active. So it is like fun and earn 🥰
Company replied
Company details
Written by the company
Cwallet is not just a crypto wallet; it's a comprehensive Web2.5 financial platform. We seamlessly integrate security, privacy, and convenience, laying the foundation for a transformative financial landscape. With Cwallet, you can securely hold, send, receive, swap, tip, and earn from over 60 blockchains and 1000+ cryptocurrencies — all within one powerful platform. We aim to expand the rich applications of crypto. Our intuitive Telegram bot allows for effortless engagement in airdrops and fosters community connections through tipping and group management tools. Additionally, we offer $USDT earnings with a maximum APR of 10% and provide competitive loan services. We also offer the Cozy Card — your passport to global spending. This innovative card enables you to use your digital assets like cash, simplifying transactions worldwide and enhancing convenience through Apple Pay and Google Pay. Furthermore, we provide additional toolkits, including HR bulk management system, mobile top-ups, gift cards, and more. With over 37 million users, Cwallet invites you to reimagine crypto. Stay cozy and step into the future of finance with us.
Contact info
Slovakia
- cwallet.com
You should know
2.7
Poor
100 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What The Heck Happened To Y'all, CWallet!?!?
I honestly don't even know where to start. Ive had my Cwallet account for 4 or 5 years now and before 2 weeks ago, I never really had any issues worth mentioning. 2 weeks ago I sent 126 XRP to my Cwallet address. It was sent to the right wallet address and I used the correct memo. After an hour or so of my funds not reflecting in my balance, I did a little digging on my account and found out they KYCd me, which was fine, not a problem at all. I used my passport to verify my KYC. I submitted it incorrectly the first time, making a small error but resubmitted everything again and finally my KYC passed and my account was verified. I was then told that I had to fill out a form to recover my funds, which I did. They said it would take 5 days. I submitted the form 8 days ago. Although I did just now receive some of my XRP, I didn't receive all of it! They charged me a service fee of 25 XRP (20%of the amount I sent) At its current value, that's approximately $80!! All i did was send coin to my Cwallet, no mistakes were made when sending it. The receive address was entered correctly and the memo was also entered correctly! They withheld the coin from me and told me I needed to KYC, which I did and passed the KYC process. Then they said i needed to fill out the coin refund form and submit it and that it would take around 5 days for them to complete the process, but assured me that I would receive my funds after everything had been completed. I know I was using their custodial wallet, but how is it even legal for a company to essentially confiscate my money I deposited and tell me that I have to complete the KYC process and also complete a coin refund form before I can access any of my funds, and then charge a 20% service fee (25 XRP=$80) for services they made it required for me to complete. I don't have an issue being KYCd before being able to access my account or money in my account.. My issue is that after I completed the processes they required for me to access my funds, they then charged me a service fee ($80) for those processes which they themselves imposed and made requirements for me to gain access to my own money!!
January 17, 2025
Unprompted review
Reply from Cwallet
We sincerely apologize for the frustration and confusion you’ve experienced. It’s never our intention to withhold or charge excessive fees for accessing your funds.
The KYC process and coin refund form are indeed required for security, compliance, and internal processing, but we understand your concern about the service fee. Please rest assured that this fee is typically applied to cover administrative costs, though we always strive for transparency and fairness.
We will escalate this case to ensure that all fees are accounted for correctly. Please email support@cwallet.com with the full details of your transaction and fee concerns, and we will investigate further. We value your long-term trust in Cwallet and are committed to resolving this matter to your satisfaction.
Thank you for your patience and understanding.
Great project keep it up and it will be…
Great project keep it up and it will be success
January 25, 2024
Unprompted review
Reply from Cwallet
Thank you so much for your support! We truly appreciate your kind words. We're committed to continuing our efforts to improve and innovate, and with users like you, we believe we can achieve great success. Stay tuned for more exciting updates!
Best wallet
Best wallet ever... im user for 3 years tell now... no.lroblem was found ... Best they did do is the support... super fast and helpfull
January 15, 2025
Unprompted review
Reply from Cwallet
Thank you for being a loyal user for 3 years! We’re thrilled to hear that you’ve had a great experience with Cwallet and that our support team has been helpful and fast. We’re committed to continuing to provide you with top-notch service and reliability. Your support means a lot to us!
So far so good
So far, it's totally fast and legit wallet. Well easy to use and not wasting much gas fees or other fees.
January 13, 2025
Unprompted review
Reply from Cwallet
Thank you for your positive review! We’re glad to hear that you find Cwallet fast, easy to use, and cost-effective. We strive to provide a seamless experience with low fees for our users. Your feedback is much appreciated!
Reply from Cwallet
We’re sorry to hear about your experience. At Cwallet, we take all user concerns seriously. Please reach out to support@cwallet.com with your account details so we can assist you and resolve any issues you may have. We're committed to providing secure and reliable services.
STAY AWAY FROM CWALLET!
This company freezes all funds and does not want to refund or release them even after providing the source of your funds and after going through your KYC. STAY AWAY!
December 20, 2024
Unprompted review
Reply from Cwallet
We understand your frustration and sincerely apologize for the inconvenience. Our team strives to ensure the security of all funds, and KYC is part of this process. Please contact support@cwallet.com with your account details, and we’ll investigate this issue further. We are committed to resolving it in a timely manner.
SCAM CITY-BEWARE!
If i could rate C wallet 0 stars i would. What an absolute joke- scamming people out of their money- and letting the scammers get away with it. There is a chat option on the actual app/website- but no one ever responds to messages. there is no other contact means, apart from the Cwallet telegram group- where everything is public and the scammers prey on people. i was having an issue with an incorrect memo on a transfer- no one responded on the app. i went to the tg hannel looking for another contact method and was told by a supposed admin to await their response. i was then contacted by someone claiming to be official support ( it all looked legit- then again there is no other way to verify who is who) who started making me set up all these other accounts then told me i needed to deposited more money in order to do the reimburssement. i then stated i didnt think this sounded legit and they told me well then you just have to forfeit your money. i advised i will contact management and they said ok- within 5 mins the money from my account was gone- their page was account was deleted- i reported immediately- and am yet to receive a resoponse.DO NOT USE THIS WALLET- unless you want to lose your money.
August 1, 2024
Unprompted review
Reply from Cwallet
Thank you for your feedback. We take user security and service quality very seriously. Cwallet official staff will never contact users proactively, especially in cases involving fund transfers or personal information. If you have any concerns or encounter suspicious activity, we strongly recommend reaching out to our support team via support@cwallet.com, and we will do our best to assist you. We also urge users to be vigilant against scams and avoid interacting with individuals whose identities are unclear.
i cant login to my account "ErrParam"…
i cant login to my account "ErrParam" become scam
June 25, 2024
Unprompted review
Reply from Cwallet
This response addresses the technical issue and encourages the user to contact the official support channel. It also reassures the user about the platform’s commitment to security. Let me know if you need any further revisions!
Scamming people and steal your funds…
Scamming people and steal your funds when you complain you cross some rule that the have made what you nowhere cant find that rule and than they block your account
June 19, 2024
Unprompted review
Reply from Cwallet
We’re truly sorry to hear about your experience and understand your frustration. Cwallet is committed to providing a secure and transparent platform for all users. If there’s an issue with your account or if you feel there has been a misunderstanding, please contact our official support at support@cwallet.com with your account details, and we will investigate the matter thoroughly. Our goal is to resolve any concerns you may have and ensure a positive experience for all users.
A scammer was able to swap 400$ of btc…
A scammer was able to swap 400$ of btc to usdt in two seperate transactions and sent the usdt to an external wallet all without ever having to log into my account or pass my 2fa.
They have major security flaws and support told me to go **** myself there is nothing they are willing to do. And they refuse to explain to me how the scammer was able to gain access to my account. I would avoid c wallet because of the security gaps, they are not safe.
June 7, 2024
Unprompted review
Reply from Cwallet
We sincerely apologize for the experience you’ve had, and we understand how concerning this situation must be. The security of our users' accounts is our top priority, and we take reports of suspicious activity seriously. We encourage you to reach out to our official support team at support@cwallet.com with all relevant details so that we can fully investigate the issue and ensure your account's security. Our team is committed to resolving this matter and providing the necessary support. Please rest assured that we are always working to improve our security measures to protect our users.
The fees is what makes this "wallet" useless.
Don't waste your time. If you try to withdraw, for example: .00015 LTC then the fee is .00022 LTC the total is .00037 LTC. If you add more LTC then try to withdraw .0004 then the fee goes up to .00047 for a total of .00087 So forth and so on.
April 22, 2024
Unprompted review
Reply from Cwallet
We appreciate you sharing your feedback, and we understand how frustrating unexpected fees can be. Cwallet aims to provide a seamless and transparent experience for our users. Withdrawal fees can vary depending on network conditions and the amount being withdrawn. We recommend checking our fee structure or contacting support for more detailed information on fees associated with specific transactions. If you have any questions or concerns, feel free to reach out to our support team at support@cwallet.com, and we’ll be happy to assist you.
They refuse to follow their own policy…
They refuse to follow their own policy regarding incorrect transfer memos, and want to just keep several hundred dollars for themselves. I have reached out through various channels, and they either ignore altogether or block.
September 20, 2023
Unprompted review
Reply from Cwallet
Hey there, apologies for any confusion. Just to clarify, Cwallet has resolved the issue with transactions made without the correct memo. If you need further assistance, please reach out to our support team for personalized help: https://cwallet.com/helps.
More than two weeks I registered this…
More than two weeks I registered this Cwallet But these days not received any activation messages. I have doubt this is not real Maybe Scammers.
March 31, 2024
Unprompted review
Reply from Cwallet
We apologize for the delay in activating your Cwallet account. Rest assured, we take security seriously and are committed to ensuring a safe experience for all users. Please reach out to our support team so we can assist you promptly and address any concerns you may have. Thank you for your patience and understanding. https://cwallet.com/help/s
Account Disappeared
I opened an account yesterday and transferred some crypto to their wallet, today I wanted to check if I had received other payments but... I can no longer access my account!!! I tried several times but nothing...
Live support doesn't work: you click the button and nothing happens!
Stay away from these scammers
March 7, 2024
Unprompted review
Reply from Cwallet
Apologies for any inconvenience or confusion. At Cwallet, we prioritize the security of your assets. Please ensure that you are logged in with the correct account to access your assets, or feel free to reach out to our support team for personalized assistance: https://cwallet.com/help/s. We're here to help!
hi here money come pakistan how bit…
hi here money come pakistan how bit help me
January 27, 2024
Unprompted review
Reply from Cwallet
Hi there, any problems or issues please contact Cwallet customer service for better help: https://cwallet.com/help/s
It was fast and reliable
It was fast and reliable, thanks. Just a suggestion: it would be great to have the option inside the wallet to swap from crypto to PayPal, maybe paying a fee.
November 8, 2023
Unprompted review
Reply from Cwallet
Thank you for your feedback! We're glad to hear that you had a fast and reliable experience with Cwallet. We truly appreciate your suggestion about adding the option to swap crypto to PayPal. We are always looking for ways to improve our platform, and your idea will be passed on to our development team for consideration. Stay tuned for future updates, and feel free to reach out if you have any more suggestions or questions!
used to love this wallet but their…
used to love this wallet but their customer service is absolute trash. Have funds missing for over 6 days now, and we aren't talking pennies but thousands. I go into their tele group to inquire about the issue and I get banned from group and blocked by admin for literally just asking "what's up with the bsc node"
September 15, 2023
Unprompted review
Reply from Cwallet
Sorry for any inconvenience caused, please kindly contact customer service for help with your BSC issue transaction, we will help you better. https://cwallet.com/help/s
This wallet is best wallet in the…
This wallet is cool and easy to use..cwallet is 100% legit
September 5, 2022
Unprompted review
This company is an absolute scam!
This company is an absolute scam!
This company is an absolute scam!
They orderd Translation services from our company but never paid. At first they remained in contact via email, pushing off the payment date again and again.
At some point they just stopped replying.T
There is no official address, no phone Nr., no information about Managers, Owners,...
July 10, 2022
Unprompted review
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