C&W Berry Reviews 3,858

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,089 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy online ordering process and the excellent service received from knowledgeable and helpful staff, who are always willing to assist and offer advice. The delivery service is frequently highlighted for being prompt, on time, and accommodating, with drivers often going above and beyond to place materials exactly where needed, even in challenging spaces. Many also appreciate the quality of the products and the competitive pricing, making it a preferred choice for various projects. However, some customers also noted occasional delivery delays due to order volume or longer waiting times for delivery, and a few instances of missing items or unfulfilled free gift offers.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Service

Consumers consistently report positive experiences with the service, often describing it as outstanding,... See more

Product

People report positive experiences with product, consistently praising the excellent quality and wide range... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Users describe positive interactions with order, frequently praising the easy online ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy process ordering online, very quick order confirmation confirming delivery date, and spot on service. Kindly craned it onto our driveway leaving plenty of room for our cars.. Brilliant... See more

Rated 5 out of 5 stars

Great service from an amazing local supplier. I knew roughly what I needed and due to the size needed this to be delivered. I called into the sales office and the service was amazing, super helpful, v... See more

Rated 5 out of 5 stars

Superb. I placed an on-line order of 21 galvanised steel corrugated roof sheets (108 inches x 27 inches) for my garage in Blackpool. They were delivered within a week from Leyland, without any probl... See more

Rated 5 out of 5 stars

Repeat Customer. Ordered paving stones and agregate. I use Berrys because the prices are attractive compared with other local builders merchants, and they stock the stuff I want. Will use them again.


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Supplier
  4. Electrical Wholesaler
  5. Lumber Store
  6. Plumbing Supply Store

About C&W Berry

Written by the company


Building Materials
Outdoor & Garden
Plumbing & Heating
Electrical Supplies
Bathroom Showroom
Premium Brands

About Us

Founded in 1954 by Colin and Walter Berry as a joinery manufacturer, C&W Berry is recognised as the North West's leading supplier of building materials. Our commitment to stock and the quality of our service is what makes us a truly unique merchant. Many of our 240+ staff have a trade background and undergo regular product training to ensure our customers are always well informed.

Situated in Leyland on Golden Hill Lane, our main 40-acre sales site accommodates for trade, house builders and DIY markets and is easily accessible to customers from all over Lancashire. We operate our own delivery fleet of different sized vehicles that are capable of efficiently distributing large or small orders to building sites and homes throughout the region.

Our broad product range includes over 45,000 products from construction grade timber, bricks and blocks, electrical supplies, plumbing and heating products, internal and external doors, power tools, and practically anything needed to complete a construction project.

We have also recently opened a brand new bathroom showroom adjacent to our main sales site on Braconash Road that features a huge variety of products from popular brands including Infinita, Burlington, Laufen and Crosswater. With an emphasis on quality, our brand new showroom boasts over 30 different displays and includes 4D digital design services from Virtual Worlds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had 2 deliveries of fence panels

I had 2 deliveries of fence panels, the panels look great, decent quality.
Both the drivers were really helpful and polite when delivering the panels.
Will definitely use the company again.

May 22, 2026
Rated 3 out of 5 stars

Delivery

Delivery very long on generally stocked items

May 28, 2026
C&W Berry logo

Reply from C&W Berry

Good afternoon George,

Thank you for taking the time to leave us your feedback.

We completely understand your frustration regarding the extended delivery lead times. This is currently our peak season, and while we always aim for a quick turnaround, our higher order volume has unfortunately impacted our usual fulfillment speeds.

Our team is working incredibly hard to bring these wait times back down. We value your business and are committed to providing you with a much faster experience on your next order.

Kind regards,
Terry

Rated 3 out of 5 stars

Goods were late and had to chase order

Goods were late and had to chase order
3rimes.

May 21, 2026
C&W Berry logo

Reply from C&W Berry

Good afternoon Peter,

Thank you for you taking the time to leave a review. Your feedback is greatly appreciated.

I sincerely apologise for the delay in delivery of your order. It seems there was unforeseen issues with supply of the special-order items and I'm sorry our communication was lacking in this instance.

Kind regards,
Terry

Rated 4 out of 5 stars

Delivery time table complied with

Delivery time table complied with, Quality good only small adjustment to enable fitting to existing barrow carriage no holes for front support arm to wheel easy to get over and lots of barrows use no fixing in this position anyway.

May 27, 2026
Rated 5 out of 5 stars

great experience as ever

great experience as ever, it really is a pleasure to deal with helpfull people right through the organization from the sales staff, delivery drives and accounts, i deal with quite a few merchants and Berry's really are the best to deal with

May 27, 2026
Rated 5 out of 5 stars

Going for Gold(en gravel)

I ordered 3 bulk bags of decorative gravel for delivery to home. The booking process was seamless, a delivery date was sent later in the same day.
The delivery arrived on time, the driver was great and dropped it exactly where I asked and even left me with a freebie set of screwdriver bits.
I’ve now laid the stone and it looks great.
I’ve used Berrys for about 20 years and they’ve always been consistently great.

May 26, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look