I wanted to upgrade my already inexpensive hosting plan from a 6-month term to a 3-year one using a promo code. I contacted support through chat, where Juan told me that I needed to contact his collea... See more
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Review summary
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Based on these reviews
I had trouble figuring out what server package to get for Minecraft and the calculator was there maybe as a guide but asking for help from the customer specialist was game changing because Juan helped... See more
Jason was able to calmly and clearly answer all of my questions and helped me clear up *a lot* of confusion. I'm really new to all this modding PC stuff and he was able to assist without making me fee... See more
This hosting company is honestly your best bet when it comes to needing a discord bot host. I’ve been using it for about a year and have zero complaints. Every time I needed help, opening a ticket was... See more
Company details
Written by the company
Game hosting made easy with high-performance dedicated servers for all your favorite games. Play online with friends without lag or interruption. 90-day refund policy! For any queries you can contact us at https://cybrancee.com/client/contact.php or email support@cybrancee.com
Contact info
United Kingdom
- support@cybrancee.com
- cybrancee.com
4.8
Excellent
656 reviews
Replied to 70% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Easy! Great support.
Pretty easy for someone like me with near to no knowledge about running a server to get into and the price point is fantastic. Juan was willing to answer even my silliest questions when it came to getting things running! Thanks Cybrancee!
April 10, 2026
Unprompted review
Quick response!!!!
April 9, 2026
Unprompted review
Amazing support
Amazing support! Thanks to Lorem that help solve my server problem for project zomboid!!
April 9, 2026
Unprompted review
Lorem
I had a really good experience with Lorem from support. I was trying to set up a Terraria tModLoader server and ran into a bunch of issues, especially with uploading my world and matching the server settings. It honestly took me around 2 hours of troubleshooting.
Lorem was patient the whole time and guided me step by step, asking for screenshots and explaining exactly what needed to be changed. The issue ended up being related to the world file naming and server configuration, which I wouldn’t have figured out on my own.
Even when I was a bit all over the place trying different things, they stayed helpful and responsive. In the end, everything worked perfectly and I was able to join my server with the correct world.
Really appreciate the support — made a frustrating setup way easier. Thanks again! 😄
April 5, 2026
Unprompted review
Juan is great at supporting customers
Juan is great at supporting customers!
While we are still debating which version of hosting we need/want Juan has helped answer our questions with remarkable support and patience.
April 3, 2026
Unprompted review
good for beginners and intermediate use
very helpful even for newer people to the concept of online hosting
I got help from someone called "Juan" and they were helpful even when i was silly, i got what i needed and the pricing is very good
April 2, 2026
Unprompted review
Thank You Lorem
So far, I've had a good experience. I contacted support for help, and Lorem immediately came to my rescue.
April 1, 2026
Unprompted review
I contacted support to ask a query…
I contacted support to ask a query about Palworld since my pals and my house despawned. I was looking for a solution on my end as a player and Lorem was really knowledgeable to provide resolution. Thank you Lorem! Mabuhay ka!
April 1, 2026
Unprompted review
The worst experience
The worst experience I paid for 3 months and cs2 hosting worked for 2 weeks.
March 30, 2026
Unprompted review
Reply from Cybrancee
Hi,
Thank you for your review. We take all feedback seriously and have reviewed this case in full.
We were unable to match the experience described to our records, so we wanted to provide some clarity on the interactions we do have on file.
A support ticket was raised on 9th March 2026. We responded with the relevant instructions within 3 hours, however we did not receive a reply and the ticket was subsequently closed.
Regarding today's live chat at 16:17, our agent provided full instructions to your request at 16:24. These instructions were not acknowledged after multiple attempts, so a second agent joined at 16:40 to offer an alternative explanation. At this point, the customer chose to end the live chat session before our team were able to provide further assistance. Our team then followed up via the original ticket with the complete details once more.
We are sorry that the resolution process did not feel straightforward, and we would have welcomed the opportunity to work through this with you directly. However, we do want to be transparent that our team responded promptly at each stage and made every effort to assist.
Kindest regards,
Cybrancee Support Team
I am brand new to hosting a custom…
I am brand new to hosting a custom discord bot. Cybrancee made it easy and very clear, with a great walkthrough of how to set it up quickly and easily. I may have had a hiccup but when I reached out to support the response time was quick and very helpful. Juan was kind and helped pinpoint the mistake I had made within minutes. Thank you so much for the great support!
March 29, 2026
Unprompted review
Juan my goat
March 29, 2026
Unprompted review
Live chat
I talked with Lorem on live chat. This was a very fast & great response. She helped me fast and good. Thank you alot for this great hosting.
March 29, 2026
Unprompted review
i just opened a SCUM server
i just opened a SCUM server , and dont know how to setup some of them option, then i asked the support team, and "Lorem" , one of the dev help me so much.
March 28, 2026
Unprompted review
Merged over from G-Portal as I was…
Merged over from G-Portal as I was having a lot of issues with them.
Transition was very smooth. Portal is user friendly. Any problems that arise are usually pretty easily diagnosed.
Ticket support is a little on the slower side but very helpful.
Lorem was great through live chat support and helped me very easily work through a DNS issue I was having.
All in all very happy with the move and host for my game server
March 28, 2026
Unprompted review
Server files download
I had troubles trying to download some server files, but Lorem showed me how to do it in a super quick timeframe!
March 26, 2026
Unprompted review
The Lorem is the best girl from support…
The Lorem is the best girl from support :)
March 26, 2026
Unprompted review
very fast support
March 26, 2026
Unprompted review
they have awesome tech support people
March 25, 2026
Unprompted review
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