Easy website, and you can pay annual fee in one lump sum so no monthly direct debit required.Lots of options as regards what policy you choose eg. public liability, personal injury, legal expenses as... See more
Company replied
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Review summary
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What people talk about most
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The main reason it was a good experience was the operative that took my call. I believe his name was Pete. Pete was very patient, polite and professional. Excellent customer care credit to you... See more
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Cycle Insurance was easy to setup and gives me the peace of mind knowing that both the bike and me are covered if anything happens. The obvious truth is to review when something happens and see ho... See more
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Smooth process and good value The Thatcham approved bike lock is seemingly a little out of date as locks now appear to have a gold, silver, bronze etc standard so as this is a stipulation of insuranc... See more
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Company details
About Cycleplan
Written by the company
We arrange specialist bicycle insurance for cyclists.
Whether riding to work, hitting the trails or cruising through the park with family, our policies are designed to help financially protect cyclists and their bikes from potential risks such as theft and damage, personal accident and more.
We focus purely on cycling insurance which means no additional costs for unnecessary extras, a range of cover options and access to a specialist, UK-based customer service team with expert knowledge.
At Cycleplan, we understand the needs of cyclists, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 08000 92 92 68
- admin@cycleplan.co.uk
- cycleplan.co.uk
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4.5
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4K reviews
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Great price for E bike insurance will…
Great price for E bike insurance will feel a lot safer knowing its covered if gets stolen or accident
April 3, 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Good cover but don’t accept the auto-renewal price
Very easy to get the cover I needed for an electric tricycle. I did have cover with them previously, but the renewal quote was excessive and I allowed it to lapse. No sooner was that done than I received a quote from them which was way less than half the price they wanted for a straightforward renewal. The moral is - don’t accept auto-renewal quotes. Cancel or threaten to cancel and you could get a huge discount.
April 3, 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Emtb cover
Your website says you insure emtb’s as long as the motor is rated 250 watt or lower and the top speed is limited to 15.5 mph.
My bike fits these criteria but when I first contacted you your operator said that as my bike had a 600w battery it could not be covered as the bike could be chipped.
A subsequent call to another operator proved positive and my bike is now covered with you.
I don’t know why the operator took the stance he did but clearly it needs clarification.
I don’t know of any emtb’s that have a battery less than 250w so on that basis none could be covered
April 2, 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Plan was easy to set up
Plan was easy to set up, and initially reasonably priced, but there was an extra cost added from the finance company when setting up the Direct Debit
April 2, 2026
Reply from Cycleplan
Hello Doug, thank you for leaving us a review, and we’re very sorry to hear about the confusion surrounding your added cost.
Regarding the £25 default charge, this can be due to late payment, failure to sign the credit agreement or further reasons, please note that this has been requested by Premium Credit and is not a charge applied by ourselves. This charge falls within the terms and conditions of the credit agreement you agreed to when setting up your payments with Premium Credit. Unfortunately, we don’t have control over this charge, but Premium Credit will be able to provide more details on how it was applied.
To discuss this charge further, we kindly ask you to reach out to Premium Credit directly on 0344 736 9836. They will be able to assist you in resolving this matter and provide any clarification you may need.
Once again, we apologise for any inconvenience this has caused, and we appreciate your understanding. If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new
Kind Regards,
The Cycleplan Team
Easy to do so all good
April 4, 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Renewal price was a fair bit higher…
Renewal price was a fair bit higher than a new customer on price comparison website but cancellation and taking out new policy was easy enough
March 31, 2026
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
it was pretty easy to use
it was pretty easy to use
good service and the prices were good
April 3, 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Nice and easy process and very straight…
Nice and easy process and very straight forward.
March 29, 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Really happy with the initial…
Really happy with the initial registration, so all I can say at the moment as a new customer
March 31, 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Excellent operative that dealt with my call
The main reason it was a good experience was the operative that took my call.
I believe his name was Pete.
Pete was very patient, polite and professional.
Excellent customer care credit to your organisation.
Please pass on my gratitude to Pete and his line manager.
Dave London SE16
March 30, 2026
Unprompted review
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Simple process
Simple process, easy to see price of extras and create a package that works for one’s needs
March 30, 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
I was not happy with the policy being…
I was not happy with the policy being automatically renewed. I was also not happy that I had not received a discount for no claim. When I checked online asking for a new quote I was offered more cover for less money. I questioned this on the chat line and was told that I could not get the lower price. So I cancelled my existing policy and took out a new policy for more cover but £9 less. So much for loyalty to your customer.
March 25, 2026
Reply from Cycleplan
Hi Martin, thanks for taking the time to leave us a review.
We understand it can be frustrating to see a higher price at renewal compared to a new policy quote, and we appreciate you raising this.
To clarify, renewal pricing is governed by regulations that prevent us from charging more than the price an equivalent new customer would receive at the same time. However, new policies can sometimes benefit from introductory or promotional offers that are only available when cover is first taken out.
When a policy renews, it moves onto our standard pricing, which reflects the full cost of cover without any introductory discounts. This can occasionally make the renewal price seem higher, particularly if promotions are available for new customers at that time.
We’re sorry for any confusion or frustration this may have caused and appreciate your understanding. If you’d like to discuss this further, please get in touch via https://help.cycleplan.co.uk/hc/en-gb/requests/new and one of our advisors will be happy to help.
Thank you again for your feedback and for choosing us.
Kind regards,
The Cycleplan Team
Very good value and very easy to apply…
Very good value and very easy to apply an fast reply Thanks
March 28, 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I clicked for a direct debit but it…
I clicked for a direct debit but it took the full payment luckily there was more than enough in the account . I didn't think it was fair to take the whole payment when I asked for direct debit . when asked if it could be changed I would of had to cancel the plan and re do it . and then wait up to 5 days fro a refund .
March 28, 2026
Reply from Cycleplan
Hi Alan, thanks for taking the time to leave us a review, and I’m sorry for the confusion caused.
It looks like the option to set up a credit agreement (direct debit) wasn’t selected during the process, which is why the full payment was taken. I completely understand how this could be frustrating, especially when you intended to spread the cost.
We can still arrange a credit agreement for you. However, to do this, we would need to issue a full refund of the payment that has already been taken and then set up the new plan. Please note that while we process refunds as quickly as possible, we’re unable to control the exact time it takes for the funds to reach your account, and it can take up to 5 working days depending on your bank.
If you would like to discuss this or anything else further, please contact us on https://help.cycleplan.co.uk/hc/en-gb/requests/new and an advisor will be happy to assist you!
Kind regards,
The Cycleplan Team
Work's hand in hand with Halfords.
March 25, 2026
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Cycleplan
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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