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3.1
6 reviews
No history of asking for reviews
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From the Netherlands to my doorstep in Northumberland in under 24 hours, the efficiency was flawless. Five stars to the team for warping space and time to get my delivery here ahead of schedule!
I ordered a Zipp 404 firecrest wheelset on 8.9.2024 at CycleXclusive. I did not need a buying advice, because I knew what I wanted (questions are not answered anyway, see below!). Fortunately, the delivery was very fast without any transport damage and I can really recommend this wheelset. I am afraid, that I cannot recommend the dealer itself. Several (very polite) inquiries after purchase were not answered. I wonder what happens if one really has a quality problem with the order? Please see also other ratings of this dealer on the various platforms. There is no service after purchase at all, no mailing, no reaction. Thus, I recommend not to buy here because the risk is immense if you have a problem. You just don't get a feedback. Just offering good pricing is not enough. Better buy somewhere else with less risk and at comparable prices.
Paid £3000 for a bike frame that I waited weeks longer than promised for and they sent me a painted matte frame instead of the raw gloss one I ordered. Gutted.
Currently being ignored by customer services.
very good service and fast delivery. trusted seller
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