This is exactly how a company should be run. Super clean website, transparent pricing and next day delivery. Take note e-commerce brands. 10 points.
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See what reviewers are saying
Ordered a bunch of stuff, spare parts and accessories for my bike. Delivery time was quite long because one part wasn't available at time of purchase, but they actually managed to get it to me almost... See more
This is simply the best online shop in all of Denmark; I am amazed by the selection of products, the discounts and the SUPER fast shipping! As an ex-pat living in Copenhagen, it's been really hard for... See more
Great prices on many products, yes, but also always dispatched on promised timelines and great customer service in case anything goes wrong with a purchase. My go to online shop for anything bike-r... See more
Company details
About Cykelgear.dk
Written by the company
Om Cykelgear.dk
Cykelgear har Danmarks største online udvalg af reservedele og tilbehør til cykler. Vi har eksisteret siden 2008, men har handlet med cykler længe inden det. I dag har vi over 25.000 varenumre i sortiment og 15.000 m2 lager.Cykelgear har en målsætning om at blive den foretrukne leverandør af cykler, reservedele og tilbehør.
Hos os kommer kunden først i alt, hvad vi gør. Det betyder, at når du handler hos Cykelgear, bliver du mødt af god kundeservice og høj produktfaglighed. Godt købmandsskab er vigtigt for os, og vores måde at sikre dig den gode handel og rigtige pris - hver gang.
Hos Cykelgear får du altid:
- God kundeservice og høj produktfaglighed
- Prismatch - på det fulde sortimentet
- 365 dages fuld returret
- Lynhurtig levering
- Fri fragt på alle ordrer over 349,-
Populære kategorier
Guides og artikler
Vi vil gerne gøre det så let som muligt for dig at finde svar og vejledning på tekniske, simple og svære spørgsmål om cykler og alt, hvad der hører til.
Derfor har vi har samlet alle vores guides og artikler her til fri afbenyttelse for dig.
Du finder blandt andet:
Contact info
Industrivej 5, 9575, Terndrup, Denmark
- 60708383
- info@cykelgear.dk
- www.cykelgear.dk
4.7
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered parts took close to 4 months to…
Ordered parts took close to 4 months to arrive...
September 11, 2026
Unprompted review
Reply from Cykelgear.dk
Hi Jodre
First of all, I sincerely apologize for the delay. It falls short of our standards.
I can see that the delivery of the item was postponed several times, which is, of course, unacceptable. I have checked with our purchasing department, and unfortunately, this is because the supplier kept changing the delivery date.
We have been in touch and you have been compensated for this.
Naturally, I am therefore disappointed to see that this review still only rates us at two stars. Please do let us know if there is anything else we can do.
Best Regard
Johanne Blach
Team Leader Customer Service
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Really fast service
Really fast service, great selection of products and great prices - new fave cycling shop!
July 29, 2026
Unprompted review
This is exactly how a company should be…
This is exactly how a company should be run. Super clean website, transparent pricing and next day delivery. Take note e-commerce brands. 10 points.
July 28, 2026
Unprompted review
fast delivery and the exact product…
fast delivery and the exact product gotten. Thanks
July 23, 2026
Unprompted review
An unbearably long wait, a food voucher instead of a refund
I ordered a few items, one of which was available in 2–6 days. I waited about 16 days, and the package still hadn’t arrived. I received an email saying that one item wouldn’t be available for another month, so I asked them to remove the unavailable product and send the package with the rest of the items.The company probably uses dropshipping. I received the package, but instead of a refund, I got some kind of food voucher that I’ll never use. I wonder what would happen if I ordered a bike that turned out to be unavailable. Stay far away from this place.
July 5, 2026
Unprompted review
Reply from Cykelgear.dk
Hi,
I am very sorry to read about this experience and would like to get in touch with you.
Unfortunately, I cannot locate your order based on the name you provided here. Therefore i have asked you for further details, but I haven't heard back from you.
Unfortunately, we can't split orders in our system, but if an item was removed from the order, the amount for that item would of course be refunded.
I hope you will contact us, then we would be very happy to help find a solution or answer any questions you may have.
Best Regard
Johanne Blach
Team Leader Customer Service
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Fast delivery and well packed.
June 17, 2026
Unprompted review
Bought 2 28x700 Schwalbe and tubes
Bought 2 28x700 Schwalbe and tubes. It took a while to arrive but not too bad. The inner tubes dont work on my bike I guess they are for wider rims? Maybe nice to mention the size of inner tubes as well
June 8, 2026
Unprompted review
Top company
For me, the sign of a good company is not when they deliver on time or what products they stock, but how they deal with customer enquiries or issues with purchases. Cykelgear’s customer service is excellent - fast, friendly and fair. Recommended
May 1, 2026
Unprompted review
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Reply from Cykelgear.dk
Hej Julie
Det har desværre ikke været muligt at finde frem til din ordre, blot ud fra navnet her.
Vi har derfor anmodet dig om yderligere oplysninger, men desværre er du ikke vendt tilbage med disse.
Jeg er selvfølgelig ked af at læse, at leveringen var langsom. Om det skyldes varer der ikke var på lager, eller at varerne var lang tid under levering med transportselskabet ved jeg dog ikke. Uanset bestræber vi os altid på en hurtig levering til alle vores kunderne, og arbejder aktivt med at opretholde dette hver dag.
Du er meget velkommen til at kontakte mig på mail: jhb@cykelgear.dk
Så vil jeg meget gerne høre nærmere om denne forsinkelse, så jeg kan undersøge hvad der er gået galt, samt se hvad vi kan gøre for at give en bedre oplevelse
De bedste hilsner
Johanne Blach
Teamleder Cykelgear
Failed order
Products turned out to be entire unavailable. Only found this out after approaching costumer service long after promised shipping date. Costumer service was good, helpful. Backend seems to be a clusterf if inventory is not kept correctly.
April 14, 2026
Unprompted review
Reply from Cykelgear.dk
Hi Leo
I am very sorry that the products could not be delivered. It should definitely not be like this, and we do everything we can to avoid it. In this case, it was due to a delay from our supplier.
We have been in contact, and i have send you a gift card as compensation
I hope that you are satisfied with this solution, and look forward to show you our normally fast delivery, when you place the next order
You are very welcome to contact me again if there is anything else we can do
Best Regard
Johanne Blach
Team Leader Customer Service
Very smooth all around
Fast delivery, fast email response and good products. Can’t ask for anything else.
November 30, 2025
Unprompted review
This is simply the best online shop in Denmark
This is simply the best online shop in all of Denmark; I am amazed by the selection of products, the discounts and the SUPER fast shipping! As an ex-pat living in Copenhagen, it's been really hard for me to find a place in the city that sells quality bike stuff for a good price, so CykelGear was a lifesaver for me! I am really happy and will continue shopping on this site, I have been recommending it to my colleagues, friends, etc
October 18, 2025
Unprompted review
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Ordered and received the order the next…
Ordered and received the order the next day, what more can you ask for? I’ll order from here again for sure
August 20, 2025
Unprompted review
Delay to get product in stock
Product finally in stock 2 weeks after the expected date. Otherwise good service.
August 12, 2025
Unprompted review
Reply from Cykelgear.dk
Hi Guillaume
Thank you for your feedback
I am very sorry that the product got delayed. We always do everything we can to avoid that.
It looks like it was a delay from our supplier in this case.
I am glad to read that the service otherwise was good.
You are more than welcome to reach out to us again, if there is anything else we can do
Best regards
Johanne Blach
Teamleder Cykelgear
Order Sent Late
Ordered an insurance approved lock with 3-5 day expected delivery, it was sent late and before getting it, my bike was stolen. Obviously, this is not common for Cykelgear and this out of their control. They were sympathetic to the situation and provided a gift card, which they did not have to do.
July 29, 2025
Unprompted review
Reply from Cykelgear.dk
Hi James
We’re very sorry to hear about your bike being stolen — that’s truly unfortunate. We appreciate you acknowledging that this situation was not typical for us.
We’re glad we could speak with you directly and offer a gift card as a small gesture of goodwill. Your understanding means a lot to us.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Best Regards
Anne, Cykelgear
Ordered one day
Ordered one day, got my stuff the next. Super super happy!
July 4, 2025
Unprompted review
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Mistaken orders can't be cancelled easily
After making a wrong order, I immediately informed customer service that I wanted to make a change, or cancel it. They failed to halt the sending of the order, and therefore I had to make a second order to adjust what I needed. This second order, which could have been easily avoided, meant extra fees for sending, and extra packaging.
They offer no possibility for directly cancelling orders on their web, other than paying for a return label. This is not made for easing the experience of customers, but for increasing order numbers and profit. Their website description (translated) says
"For us, the customer comes first in everything we do. This means that when you shop at Cykelgear, you will be greeted by good customer service and high product expertise. Good merchantship is important to us, and our way of ensuring you get a good deal and the right price - every time. "
I suggest to them if they want to look for their customers, to either create an easy way of cancelling mistaken orders, or to halt the sending of orders that have unsolved customer queries.
May 29, 2025
Unprompted review
Reply from Cykelgear.dk
Hi Acre
Unfortunately, we have not been able to find your order based on the name you have provided here. Therefore, I have asked you for further information, but you have not returned with this. Therefore, I have not been able to look into the matter and what has happened.
However, in general i can say that as long as an order has not been shipped, we have the option to cancel it in our system. If it has been shipped, we can ask the carrier if they can return it. This is not a guarantee as it depends on the carrier, but we will always try to do everything we can to return a package if requested.
I hope that you will return with an order number, then I am sure that we can help.
Best Regard
Johanne Blach
Team Leader Customer Service
Good customer service and stock status
Good variety of products. Mostly with an updated stock.
One product was not going to be available soon and they let me know in due time and offered to send all the available products. The solution was done very quickly and with very good attention.
April 28, 2025
Unprompted review
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