Cykel House Reviews 217

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products. Many highlight the efficient delivery service and the helpful, knowledgeable staff who provide great support and advice. People appreciate the smooth ordering process and the overall positive interactions, often noting that their bikes felt like new after service. However, some customers experienced issues with international delivery times and occasional delays in receiving order updates. A few people also mentioned receiving incorrect or inaccurately advertised items, and some were dissatisfied with the communication regarding returns or product discrepancies.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and speedy... See more

Product

Users describe positive interactions with products, often praising their quality, appearance, and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery, with some... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy ordering process, quick... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

Recently bought and had fitted the new Hope Evo GR4 front and rear brakes by Cykel house , quoted competitively ( price matched ) but more importantly I’ve had zero issues 8 rides on . Highly rec... See more

Company replied

Rated 5 out of 5 stars

Superb communication and service from beginning to end. Bought an ENVE MOG frameset. Gavin was really helpful knowledgeable and replied quickly. He made sure everything was correct and the right size... See more

Company replied

Rated 5 out of 5 stars

Really good store with many choices. Only complaint is international delivery. The shipping takes almost 3 weeks, but i guess its not the stores fault, but Fedex itself. Other than that great store an... See more

Company replied

Rated 5 out of 5 stars

I have been using Cykel House over the last two years for work and parts I fit myself. Yet again I was looking for a new saddle and Cykel House provided the information to make a good choice of replac... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Coffee Shop

Written by the company

Cykel house is an independent bike shop, coffee shop, workshop with custom builds also thrown into the mix. We aim to give the best customer service and serve customers with the best products available. We specialise in EVIL bikes, Ohlins, industry nine, EXT, burgtec etc. Call in and have a North Star coffee, chat bikes, products, whatever you want. We love a good chat.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I still haven’t received this item but…

I still haven’t received this item but the shop have investigated and it has been lost with Royal Mail. They are doing everything they can to get me another out in the post and have communicated with me very well

March 17, 2026
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Reply from Cykel House

Hi Darren,

I have just looked into this for you. It looks like there must have been a delay at Royal Mail.

We obviously don’t know if you receive your item or not. But if you emailed us or chatted to us via the online chat we would have tried to resolve any issue.

Looking at the tracking now it says they expect to deliver your item today? But if this doesn’t happen please contact us.

It would have been great if you could have contacted us before leaving a review, and we could have looked into it for you.

Apologies for the delay on behalf of Royal Mail. I hope it lands today.

Thanks

Rated 5 out of 5 stars

Great service yet again

Great service yet again from the lads at Cykel House here in WF10.
Just hope cyclists around here & in town realise what quality service they have on the doorstep?
See you at the next bike service.
Many Thanks 🤩

March 26, 2026
Unprompted review
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Reply from Cykel House

That’s very humbling Christopher. Thank you so much for using us 👍 and your kind words.

Rated 5 out of 5 stars

Great friendly people

Great friendly people. Excellent prices and service.

March 10, 2026
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Reply from Cykel House

Thanks for the review Pete. It’s really appreciated. It makes such a difference to a small independent like us. Thank you. 👍

Rated 5 out of 5 stars

Great cooperation

Great cooperation. Thank you.

February 24, 2026
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Reply from Cykel House

Thanks for taking the time to leave a review! It’s really appreciated. We’re glad your happy with our services 👍

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Rated 5 out of 5 stars

They sell really good products and they…

They sell really good products and they were quick to respond to my enquiry.
Always good service.

February 19, 2026
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Reply from Cykel House

Thanks for leaving a review. We really appreciate every review we receive. Thanks again 👍

Rated 5 out of 5 stars

Quick delivery, well packaged

Quick delivery, very well packaged, helpful discount on what is an indulgence really...

February 27, 2026
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Reply from Cykel House

Thanks a lot for the review Chris, really glad you got your goodies promptly. Thanks again 👍

Rated 5 out of 5 stars

Quick delivery and best price on the…

Quick delivery and best price on the internet,thanks for the brilliant service and thorough tracking on the package.
Definitely recommend cykel house

February 17, 2026
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Reply from Cykel House

Thank you for the humbling review Chris. It means so much to us and really makes a big difference. Thank you so much. 👍

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Rated 5 out of 5 stars

Great service

Great service, quick shipping. Great products.

February 16, 2026
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Reply from Cykel House

Thanks for the review Trev. It’s really appreciated 👍

Rated 4 out of 5 stars

Good quality upgrade…

I ordered the bit of bling for my bike and it arrived within 3 days and looks great and fitted well. The only issue is the stem rings I ordered were too few to do the proper job I bought them for. It does show the amount I received on the picture but I sort of thought the amount would be enough for the whole job, but I'll need to duplicate the order to get the results I want. Nothing here on the store, more the product.

February 21, 2026
Unprompted review
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Reply from Cykel House

Hi Steve. Completely understandable comment. I assume it’s Deity stem spacers and top cap kit. The amount of spacers you receive isn’t a lot. I will feed this back to them, as I know Deity USA sell individual spacers but the UK doesn’t for some reason.

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Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. I had a problem with some loose spokes and a wheel that needed truing on my bike. I need my bike for commuting everyday. The technician broke off from the job he was doing to fit my bike in while I waited. I really appreciated this help and would thoroughly recommend the Cykel House team.

February 5, 2026
Unprompted review
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Reply from Cykel House

Thank you so much for the review Andrew. It means a lot to a small business like us. Really glad your happy with our service 👍

Rated 5 out of 5 stars

Chris King Headset bought at a great…

Chris King Headset bought at a great price. Fast delivery, excellent service by Cykel House.

January 8, 2026
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Reply from Cykel House

Thanks so much for taking the time to leave a review Karen. Glad you’re happy with our service. Thanks again.

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Rated 5 out of 5 stars

So awesome

So awesome! Shipped to the US! Thanks so much. Product is awesome and works as expected.

December 12, 2025
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Reply from Cykel House

Thanks so much for leaving a review. It’s hugely appreciated and great to know we are providing a good service. 👊

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