Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.... See more
Company replied
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See what reviewers are saying
Hooky as anything. I went there & my screen went mad. Next thing l know McAfee (which l don't have on my phone but get regular scam emails from) is telling me l have a virus. I get out of there with s... See more
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... See more
Company replied
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... See more
Company replied
Company details
Information provided by various external sources
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contact info
United Kingdom
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3.7
Average
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely scammy
Hooky as anything. I went there & my screen went mad. Next thing l know McAfee (which l don't have on my phone but get regular scam emails from) is telling me l have a virus. I get out of there with some difficulty. Now apparently I'm banned from the site. All l can say is: good. Worst internet experience in many years.
September 1, 2026
Unprompted review
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Nothing but aggro.
Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.
Now, our IP address has been blocked and we get a message saying 'Access to Cylex has been blocked' and no way of contacting anyone to find out why.
We only wanted a listing to boost the links to our site, but Cylex has been nothing but a pain in the a*** to use.
Not going to bother again!
July 15, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for sharing your experience. We’re sorry to hear that you encountered difficulties when trying to register your business.
When a new listing is submitted, we review the registration details to make sure the business information can be verified. Where possible, we give the submitter an opportunity to provide additional information that may help us complete the verification.
Regarding the “Access to Cylex has been blocked” message, this can also occur as a result of our website’s security measures and does not necessarily mean that an IP address has been intentionally blocked. Unfortunately, as we have not been able to obtain further information from you through Trustpilot, we cannot determine what happened in this particular case.
Please contact us at info@cylex-uk.co.uk with details of your previous registration attempts and the access issue. We will be happy to review the situation and provide further assistance.
Best Regards,
the Cylex Team
ALL the team very helpful good advice…
ALL the team very helpful good advice polite and updates thank you
July 14, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for taking the time to leave us a 5-star review!
It's great to hear our team's helpful advice, clear communication, and polite service made a positive impression.
We appreciate your trust and support!
– The Cylex Team
Fantastic service
Fantastic service and excellent support. I was very happy with my experience and would gladly recommend this company.
June 2, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your wonderful 5★ review and recommendation. We're delighted to hear that you were happy with both our service and support. Your feedback means a lot to us. If you ever need any further assistance, we're here to help.
—Cylex Team
Very efficient and quick to sort out my…
Very efficient and quick to sort out my issue. Great customer service. Thank you for dealing with so quickly and professionally.
May 28, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind 5★ feedback. We’re pleased we could assist you quickly and efficiently. If you need any further help, don’t hesitate to reach out—we’re here for you.
—Cylex Team
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Excellent service and assistance when…
Excellent service and assistance when we needed to update details.
May 7, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you very much for your kind feedback! We’re glad we could assist you with updating your details and that you had a positive experience with our service.
Kind regards,
Cylex Team
Fantastic customer service and dedication
Fantastic customer service and dedication to help me establish my business online
May 6, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your wonderful 5-star review! We’re glad we could support you in establishing your business online. Your feedback means a lot to us, and we appreciate your trust.
– Cylex Team
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind feedback.
We’re glad you had a great experience with our customer service. Your support is appreciated.
Best regards,
the Cylex Team!
Very responsive when I needed my…
Very responsive when I needed my listing updated.
April 16, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your great feedback!
We’re happy we could assist you quickly with updating your listing. Feel free to reach out anytime if you need further assistance.
Kind regards,
The Cylex Team
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Cylex 'Blocked'
We wrote a review about a local company. The review was warning locals from using them as our experience had been very poor. Cylex have now blocked us from accessing their site, presumably due to a complaint about the negative review..... kind of defeating the point an important USP of the business.
March 16, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hi Nick,
Thank you for your review. We take all feedback seriously and wanted to better understand your experience with Cylex. As no contact details were available, our only way to reach you was via Trustpilot, where we requested further information; however, we have not received any response. As a result, we have not been able to clarify the issue.
We would like to note that posting a negative review does not violate our terms, as long as it complies with our Terms & Conditions, and users are able to report genuine service experiences.
We believe the access issue you mentioned is technical in nature and may be related to Cloudflare security measures. However, as we have not been able to get in touch with you to request additional information, such as your Ray ID or IP address, we are unable to investigate this further at this stage.
If you wish to resolve this matter or discuss your review further, please contact us directly at info@cylex-uk.co.uk. We are happy to work with you to clarify the situation and ensure your feedback is handled appropriately.
Thank you,
The Cylex Team
Easy and quick to set up
Easy and quick to set up, and great customer service.
March 12, 2026
Unprompted review
Reply from Cylex Business Directory UK
Thank you so much for your kind words! We’re thrilled to hear that you found our service easy to set up and that our team could provide great support. Your feedback means a lot to us!
— The Cylex Team
I contacted to get my details updated…
I contacted to get my details updated and it was done without n a very short time.
Good communication about it too
March 12, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words!
We're glad we could update your details quickly and that our communication was helpful.
We really appreciate your feedback!
Best Regards,
the Cylex Team
Great customer service
Great customer service. Got back to me very quickly and sorted my query.
January 28, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your great feedback!
We’re happy we could assist you quickly and effectively.
Best regards,
the Cylex Team
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Great platform that I encourage all of…
Great platform that I encourage all of my clients to use to ensure their businesses get maximum visibility online.
I find it very complete, easy to use interface and it looks good as well.
Any time I have had to deal with the customer service team they have been professional, efficient and friendly.
Highly recommend.
January 12, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your fantastic 5-star review!
We’re glad you enjoy the platform and that our support team has been helpful and professional. Your recommendation is truly appreciated.
Best regards,
The Cylex Team
Reply from Cylex Business Directory UK
Thank you for your positive feedback! We’re happy to hear you were satisfied with our customer service.
— The Cylex Team
Fantastic customer service
Fantastic customer service. The team was really quick at responding and managing my request. Thanks!!
December 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you very much for the kind words! We’re really glad we could help and appreciate you taking the time to share your experience.
Best regards,
The Cylex Team
Cold call / scam
I just had a cold call from this company , and the guy on the phone knew my name. He had very strong accent so I struggle to understand what he was referring, then he hanged up. The accent was too strong that he was unable to pronounce the company he is calling from. Doing some research, I found the number is bounded to cylex. That being said, I never registered my details to this website, and I do not consent having my personal data on your website. If this company sells my data and if I drop them an email to delete my data then they will have my personal email address. How can I trust this company if they have got my details which does not meet gdpr regulations?
November 26, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We are sorry to hear about your experience and understand your concerns.
However, we would like to clarify that Cylex is an online business directory. We do not operate a call centre, we do not conduct cold calling, and we do not sell personal data. The phone call you describe was not made by our company.
It is possible that the caller may have referenced a business listed on our directory, but businesses listed on Cylex are independent third parties and are not directly connected to or operated by us.
Following your review, we reached out to request further details so we could investigate your concerns properly. Unfortunately, we did not receive a response. We remain fully open to communication and would be happy to assist if you contact us at info@cylex-uk.co.uk with any additional information.
We take data protection and GDPR compliance very seriously and are committed to transparency. If you believe any information on our platform relates to you personally, please contact us directly and we will investigate promptly.
Kind regards,
The Cylex Team
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Listed my business without consent
November 25, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We’re sorry for any inconvenience caused regarding your business listing.
After your review, we reached out to request further details so we could locate the listing and address your concerns.
Unfortunately, we did not receive a reply and have been unable to identify the listing based on the information available.
Please be assured that any reports or concerns submitted to Cylex directly are evaluated carefully by our team, and we take the necessary action based on valid reports.
For any additional details or follow-up, feel free to contact us at info@cylex-uk.co.uk.
Kind regards,
The Cylex Team
wrong info and not contactable
Cylex have our landline telephone number everywhere and we are receiving calls every day from people looking for the most random items online. I have tried to email them and the email just bounces back. We are not a business and the tel number is a personal number. So i want them to remove it all and cannot contact them what a joke (except its not funny). Its not very professional.
November 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your review. We’d like to clarify that our email addresses are fully operational — we receive a high volume of messages daily — and we provide multiple channels for contacting us, including our Report incorrect data form and our social media profiles.
We also requested your contact details through Trustpilot so we could look into this matter and resolve it quickly, but we did not receive a reply. Without that information, we’re unable to verify or correct the specific issue you mentioned.
We’re committed to addressing any inaccuracies as soon as they are brought to us. Please feel free to reach us directly at info@cylex-uk.co.uk or info@cylex-international.com, and we’ll be glad to assist.
Best regards,
the Cylex Team
Prompt response
Cylex was very quick to respond to and carry out my request regarding their business directory.
October 9, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your 5-star review! We're delighted to hear that our team was able to respond quickly and take care of your request without delay. Your satisfaction is very important to us, and we’re always here to help whenever you need support.
Thanks again for choosing Cylex!
Best regards,
The Cylex Team
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