Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.... See more
Company replied
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See what reviewers are saying
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... See more
Company replied
I never contacted this company, had never heard of them until they started emailing me with performance reports. I asked that they remove all data about my business from their systems and they obviou... See more
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... See more
Company replied
Company details
Information provided by various external sources
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contact info
United Kingdom
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3.5
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
wrong info and not contactable
Cylex have our landline telephone number everywhere and we are receiving calls every day from people looking for the most random items online. I have tried to email them and the email just bounces back. We are not a business and the tel number is a personal number. So i want them to remove it all and cannot contact them what a joke (except its not funny). Its not very professional.
November 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your review. We’d like to clarify that our email addresses are fully operational — we receive a high volume of messages daily — and we provide multiple channels for contacting us, including our Report incorrect data form and our social media profiles.
We also requested your contact details through Trustpilot so we could look into this matter and resolve it quickly, but we did not receive a reply. Without that information, we’re unable to verify or correct the specific issue you mentioned.
We’re committed to addressing any inaccuracies as soon as they are brought to us. Please feel free to reach us directly at info@cylex-uk.co.uk or info@cylex-international.com, and we’ll be glad to assist.
Best regards,
the Cylex Team
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Prompt response
Cylex was very quick to respond to and carry out my request regarding their business directory.
October 9, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your 5-star review! We're delighted to hear that our team was able to respond quickly and take care of your request without delay. Your satisfaction is very important to us, and we’re always here to help whenever you need support.
Thanks again for choosing Cylex!
Best regards,
The Cylex Team
Excellent and prompt service.
November 8, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for the fantastic 5-star review! We’re delighted to know you had a great experience with our service. Your support means a lot to us!
– The Cylex Team
They went above and beyond to help me…
They went above and beyond to help me list my business.
They are polite and extremely helpful.
November 3, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hi, thank you for your wonderful 5-star review!
We’re thrilled to hear that our team could assist you and make the listing process smooth. Your kind words mean a lot — we’re always here to help whenever you need us!
— The Cylex Team
3 stars as I accidentally found this…
3 stars as I accidentally found this through a surprise email, through cylex, via a chap wanting some work doing. Didn't seem to be any catches but I won work... im waiting for a catch, but so far its a WIN WIN situation. I will re-review in the future hopefully to 5 stars
November 1, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hi, thank you for sharing your experience!
We’re glad to hear that you received work through our platform — that’s exactly what our Free Quote Request feature is designed to do.
If you have any questions or need clarification, feel free to reach out to us at info@cylex-uk.co.uk. You can also explore more about our products and services on our website or ask by email.
We appreciate your feedback and hope your next experience with us earns the extra stars!
— The Cylex Team
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Spam/Phishing/Data scraping scum.
I am now receiving requests from this website for my services. The misuse of my brand in this way is actively harmful and devalues my brand.
Cease using my IP immediately.
company/fabian-bine---curl-specialist
I did not consent to your brand, and your forms to have the data I did not consent to scraping removed, do not work.
There is no implied consent. It is not valid under UK law. Public availability does not grant you a right to reuse my copyrighted material.
October 22, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hi Fabian,
Thank you for your feedback. Listings on our platform may come from businesses registering directly with us, partner companies, or public sources with the aim of helping users find services more easily. We understand your concerns and, following our review, your listing has now been removed from the platform.
Please be assured that our intention is never to misrepresent any brand or cause any inconvenience. We always encourage individuals or businesses to contact us directly so we can promptly assess and resolve any matter in line with their preferences.
If you have any further questions or would like to discuss this in more detail, our team is available at info@cylex-uk.co.uk, and we are committed to addressing any future requests as efficiently as possible.
Kind regards,
the Cylex Team
for some reason i a blocked from this…
for some reason i a blocked from this site explaining..
Why have I been blocked?
This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
which in honesty answered nothing lol
i have actually had to use google to find out what tis site does and why i might be band and after working that out, i have no idea why i was banned.
October 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your feedback, and we’re sorry for the inconvenience you experienced.
Our website is currently under protection due to aggressive automated crawlers, and in some rare cases, real users may be mistakenly affected by our security filters.
Our administrators are aware of the issue and are actively working on a solution to better distinguish between genuine visitors and bots.
In the meantime, please feel free to contact us directly at info@cylex-uk.co.uk and we will be happy to assist you, register your business, or resolve any issue you might have.
We appreciate your understanding and remain fully available via email to support you.
Best regards,
the Cylex Team
Reply from Cylex Business Directory UK
Hello,
Thank you for your 5-star review! We're so glad to hear you had an excellent experience and find Cylex great to use. Your support means a lot to us!
Best regards,
The Cylex Team
Very helpful and quick,
Very helpful and quick,
I went online to search for details about our camera club, as we have recently changed our location and the time it meets. Cylex was one place that replied and updated the information I supplied almost instantly. I realised I had missed something out and replied via their email, and it's all sorted.
Thank you, Cylex
September 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your review! We’re so glad we could quickly update your camera club’s details and help get everything sorted. Your feedback means a lot to us, and we’re always happy to assist whenever you need updates in the future.
Best regards,
The Cylex Team
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Dealt with my enquiry super quick and…
Dealt with my enquiry super quick and were friendly and helpful
September 15, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your 5-star review! We’re really glad we could assist you quickly and that you found our team friendly and helpful. Your feedback means a lot to us!
Best regards,
The Cylex Team
They where very helpful
They where very helpful, when I needed help trying to get in to my add when I lost all my info
September 8, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hi Alex,
Thank you so much for your 5-star review!
We’re glad we could help you get back into your account.
If you ever need further help or have any questions in the future, don’t hesitate to reach out—we’re always happy to assist!
Best Regards,
The Cylex Team
Very helpful and knowledgable staff.
August 19, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind words! We’re glad we could help, and we’re here if you need further assistance.
Best regards,
The Cylex Team
Don’t go this company it is very dirty…
Don’t go this company it is very dirty and the plate is very off. It’s not available. It’s not very good.
August 20, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Cumali Erdogan, this review does not appear to be about our business. We are a business directory, not a service provider, so we do not handle food, plates, or cleanliness as mentioned here.
We have tried contacting you for clarification but received no response.
Trustpilot, we also reported this review as being misplaced, yet it has not been removed. Unfortunately, this makes the verification process unclear and does not inspire much confidence when genuine reports are dismissed.
If you would like to clarify or discuss this further, we welcome you to get in touch with us directly at info@cylex-uk.co.uk.
Best regards,
The Cylex Team
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Excellent responsive service
Excellent responsive service. Changed a listing in hours. Very impressed.
August 13, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind words! We’re glad we could help and that you’re happy with our service.
Best regards,
The Cylex Team
Reply from Cylex Business Directory UK
Hello,
We are not even sure that this review is related to our company. Unfortunately, Trustpilot’s system is unfair in that it does not verify whether a reviewer has actually had a valid experience with the business. This makes it easy for people to post unfounded accusations while hiding behind anonymity.
If this review does refer to Cylex, we would appreciate more details from you, the reviewer, so we can look into the matter. We have already tried to contact you through this platform, but received no reply.
Whenever there is an issue, our contact email info@cylex-uk.co.uk is publicly displayed on our website, and our customer support team is always here to assist.
Best regards,
The Cylex Team
website so full of adverts that it was…
website was difficult to navigate at 125% resolution. Adds and banners were a bit intrusive. offered incorrect contact details (Now resolved) They are looking into accessibility issues.
July 28, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hi Richard,
Thank you for updating your review and for giving us the opportunity to address your concerns.
We're glad we were able to resolve the incorrect contact details and appreciate you highlighting the challenges related to display scaling and accessibility.
We’re actively exploring ways to improve the user experience for all visitors.
If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Cylex Team
What are Cylex actually up to?
Cylex were supposed to be an official way of contacting sistema, the well known plastics company . However Sistema told me, when i contacted their .com website , they are not affiliated with Cylex, neither did they receive any email from me via Cylex, so i am concerned . What are Cylex actually up to? I had to verify my email address to them, not sure why, and the verification request email showed them actually as a company in Romania. I only want now to warn people about them. The date of my experience is actually spread over a few days , after i had contacted Sistema. The email Cylex said they use is Sistema.co.uk. The real email is a .com
July 20, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for any confusion caused. Cylex aggregates business information from publicly accessible sources, business owners, and our partners. Listings can be claimed or corrected using the "Claim this business" or "Report incorrect data" buttons on our platform.
Our aim is to maintain millions of listings and ensure their accuracy, though this can sometimes be challenging. We encourage business owners to manage their listings directly to keep information up-to-date. Our services are free, and we provide support via email and social media to assist all our customers promptly.
Regarding your experience with Sistema, we regret any inconvenience caused. We attempted to reach out to you via Trustpilot’s system, but as no contact information was provided within the 3-day response window, we were unable to follow up directly. If you’d like to provide more details about the listing or need further assistance, please feel free to contact us at info@cylex-uk.co.uk.
We’re looking forward to hearing from you so we can address and correct any inaccurate information as quickly as possible.
Thank you for your feedback, and we hope to resolve this matter to your satisfaction.
Best regards,
The Cylex Team
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My business information you put online…
My business information you put online is not correct.please kindly contact me by email to give you my business correct information
July 17, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your feedback.
The information published on our platform may come from publicly available sources, business owners, or trusted partners. If any details are incorrect, you can use the “Claim this business” or “Report incorrect data” buttons directly on the listing to make changes or report issues.
We manage millions of business profiles and do our best to keep them accurate, but we also rely on users and business owners to help keep listings up to date.
Our services are free for business owners, and we offer support to all users via email and social media. You can find our contact details in the About Us section at the bottom of our website.
We attempted to get in touch through Trustpilot, but unfortunately, no response was received within the 3-day period. If you'd still like assistance, feel free to contact us directly at info@cylex-uk.co.uk — we’re happy to help.
Best regards,
The Cylex Team
They keep posting my person data…
They keep posting my person data including my private phone number on their public site for a business and I keep getting wierd calls all of which state they got my person number from you. Stop data harvesting or at least make sure you and the right data and the right to publicly use it.
July 15, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for bringing this to our attention.
The information shown on our platform can come from publicly accessible sources, business owners, or our partners. If you believe the data associated with your listing is incorrect, you can either use the “Claim this business” button to manage it directly, or the “Report incorrect data” button available on the profile to notify us.
We handle millions of listings and do our best to keep them up to date, though this can occasionally result in errors. That’s why we encourage everyone to review and manage their own listings.
Our services are provided free of charge for business owners, and we offer support to all users through various channels, including email and social media. You can find links to our contact options and social pages in the About Us section at the bottom of every page — we respond to all messages as quickly as possible.
We did attempt to contact you regarding this issue, but unfortunately no contact information was provided. You are welcome to reach out to us at any time at info@cylex-uk.co.uk so we can assist you directly.
We take concerns like this seriously and are here to help resolve the matter. Thank you again for your feedback.
Best regards,
The Cylex Team
Very Reliable and Supportive
This Company are quick to respond if there appears to be a problem. They resolved my issue fast and gave me a Link to help me ensure there is no repeat.
Very professional, understanding and helpful.
Thank you
July 10, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words!
We're glad we could resolve your issue quickly and provide the support you needed.
It's great to hear you found our team professional, understanding, and helpful.
We're always here if you need anything else!
Best Regards,
the Cylex Team
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