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Review summary

Created with AI, based on recent reviews

Considering 401 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the products, noting their effectiveness and the integrity of the ingredients. Many people appreciate the convenience and taste of the supplements, making them easy to incorporate into daily routines. The customer service is consistently praised for being helpful, kind, and professional, with staff members often going above and beyond to resolve issues. Reviewers are particularly impressed with the quick response times and efficient resolution of their inquiries. However, some customers also noted issues with product discontinuation, leading to uncertainty about product availability. A few other people also felt that customer service was unresponsive or slow to process refunds, despite initial agreements. Additionally, some reviewers experienced adverse reactions to certain products, such as nausea, or received damaged items.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Product

Reviewers mention positive feedback about product, with many expressing their love for the products and the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting prompt and quick... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high standards, clean ingredients,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was having difficulty with web site in placing my order. Jenna placed my order quickly and easily by phone and suggested I use a different browser or even a cell app. Here I thought Cymbiotika was h... See more

Rated 5 out of 5 stars

Xenia went above and beyond with kindness and sublime efficiency. She represents Cymbiotika extremely well - you are fortunate to have her. These days it’s not easy to find dedicated employees who car... See more

Rated 5 out of 5 stars

amazing 1,st time customer experience! I ordered a large amount of different products trying to change my health habits and did not realize a couple of the products had something specific I was aller... See more

Rated 5 out of 5 stars

Great customer service. My issue was a small one - my cosmetic bag (free gift) came with a rip inside. They responded to my email pretty immediately and had a new one already packaged and ready to go... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

"Sym-bi-ot-ik-uh" Living in harmony within oneself, nature, and all humanity We believe that food is the best medicine, but modern diets often leave us lacking vital nutrients. That’s where Cymbiotika comes in. Our story began with a need to fill nutritional gaps and provide our bodies with everything vital for optimal health. We recognized an alarming lack of transparency in the supplement industry, with products full of fillers, toxins and synthetic ingredients. We were reluctant to take supplements because we couldn’t trust them. We don’t want you to feel the way that we felt. After years of research, Cymbiotika has created the best supplements on earth. We combine scientific innovation with traditional Eastern medicine to design formulas that synergize with the body. Our supplements are sourced from only the highest quality plant-based ingredients and utilize the most advanced absorption technology.


Contact info

4.8

Excellent

TrustScore 5 out of 5

792 reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I did not received my order from…

I did not received my order from Cymbiotika through Amazon shipping, so I contacted the customer service. Both, Olivia and Avery from Customer service have taken a good care of me and shipping me a replacement of my order. Thanks to both and to Cymbiotika for this outstanding customer service!!!

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous company

I’ve been taking these supplements for a couple months now. I love the magnesium and the D3.
The liposomal sleep WORKS! I was skeptical at first but it truly helps me fall asleep faster. I bought one for a friend too who also has trouble falling asleep and she loves it!
Great company with awesome customer service!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

My experience

I had a question- I had earned a free tote bag, but had not yet received it. I reached out to Cymbiotika and their support team quickly got back to me the same day and assured me that the tote would be sent with my next order.

March 26, 2026
Unprompted review
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Rated 5 out of 5 stars

I have been a customer of cymbiotika for a while - great service

I have been a customer of cymbiotika for quite some time now, at least a year, and I have always had great customer service experiences with them. Anytime I have an issue I always send a chat message or email and they respond PROMPTLY, usually same day, with a resolution. They are extremely helpful. I had an order/subscription issue, I emailed them, and within the hour they responded and corrected my issue beyond satisfactory. Just steller service. This is why I will always continue to support this brand. I love the glutathione and will certainly try the NAD as well.

March 20, 2026
Unprompted review
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Rated 1 out of 5 stars

BEWARE: Difficult to cancel an automatic recurring order

I placed an order (I order online ALL the time) and it turns out it was a recurring order...trickery. I had a very difficult time canceling the recurring order. It is not at all easy and it keeps taking you away from the page (after you finally find it) before you can click on "subscription" and then "cancel," I wanted to try their product, but will definitely NOT be reordering.

March 18, 2026
Unprompted review
Cymbiotika logo

Reply from Cymbiotika

Hi Nicole,

I am so sorry for the confusion and frustration you experienced. That is not the experience we want for our customers, ever.

We do our best to clearly show when an order is set as a subscription versus a one time purchase,. The cancellation process should also feel simple and easy, and I am sorry it did not feel that way for you.

We truly appreciate your feedback as it helps us improve both our site experience and communication.

If you are open to it, we would love the opportunity to make this right. Please reach out to our support team at info@cymbiotika.com with your order details and we will be happy to help.

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