Human company contact from the start. The office did much of the airline stuff for us. The booking, flights, transfers and hotel was absolutely top class. The hotel was immaculately kept, daily roo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked again with Cyprus Paradise this year because the agent ( I’m sure the whole team are very competent too) , Kathleen Esenil has been extremely helpful as usual , attentive , listens to what... See more
Company replied
The contact (Kathleen) at Cyprus Paradise got us through a minefield of problems with an airline's booking system. The telephone is answered by a human (!) and I was delighted and relieved by the know... See more
Company replied
Securing our holiday to North Cyprus with Cyprus Paradise has made my partner & i very happy. We'd got the place we wanted at the right price. Dealing with Diane was the best thing we've done in year... See more
Company replied
Company details
About Cyprus Paradise
Written by the company
Discover the Mediterranean’s best kept secret with award-winning Cyprus Paradise - expertly packaging incredible holidays for 33 years giving you peace of mind!
With its 200 miles of unspoiled, enchanted coastline, over 300 days of sunshine & 9,000 years of history, Cyprus is a dream destination for relaxing on golden sands & winding down to a blissful island pace...
Cyprus Paradise offering a wide range of hotels in North & South Cyprus, all inclusive holidays & flights to Ercan & Larnaca with great prices & deals!
Contact info
1st Floor Office, 34 Great Queen Street , WC2B 5AA, London, United Kingdom
- 0208 150 6088
- customerservices@cyprusparadise.com
- cyprusparadise.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best service from best company
May 12, 2026
Reply from Cyprus Paradise
Dear Tahir -Thank you for your kind words! We’re really pleased to hear that you found our service efficient, professional, and helpful. Your feedback means a lot to us and motivates us to keep delivering the best possible experience. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Diane is always professional
Diane is always professional, knowledgeable and friendly, we always look to her for our bookings
April 30, 2026
Reply from Cyprus Paradise
Dear Caroline , thank you so much for your review. We are absolutely delighted to hear that you had such a positive experience with Cyprus Paradise. Your kind words about Diane truly mean a lot to us. She is a valued member of our team, and we are very pleased to know that her support, communication, and dedication made such a difference to your booking experience. — recognition like yours is incredibly appreciated. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Reply from Cyprus Paradise
Dear Faye -Thank you for your kind words! We’re really pleased to hear that you found our customer service great !. Your feedback means a lot to us and motivates us to keep delivering the best possible experience. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Highly recommend Cyprus Paradise
I would not hesitate to recommend Cyprus Paradise. Everything was very well organised and all on time. Staff are friendly and helpful. They are there on the end of the phone if you need them. I will certainly be using Cyprus Paradise again in the future.
April 13, 2026
Reply from Cyprus Paradise
Dear Chris -Thank you for your kind words! We’re really pleased to hear that you found our service efficient, professional, and helpful. Your feedback means a lot to us and motivates us to keep delivering the best possible experience. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Reply from Cyprus Paradise
Hi John .Thank you for your positive comments about Cyprus Paradise and we are pleased to know you felt the service was 5‑star when assistance was required. We look forward to assisting you again in the future
Reply from Cyprus Paradise
Hi Amer - Thank you for your positive comments. I’m pleased to hear the staff at Cyprus Paradise provided polite and helpful service. We place a strong value on delivering great customer service and hope to assist you again in the future.
Very friendly and got me a great…
Very friendly and got me a great holiday at a good price
May 11, 2026
Reply from Cyprus Paradise
Hi Joanne , thank you for your kind feedback! We’re so pleased to hear you had a good experience with our team, and a great value holiday has been booked with Cyprus Paradise. We look forward to helping you plan your next trip!
Another Great Holiday in Kyrenia (Girne)
We booked our holiday by phone & were helped by the lovely lady at Cyprus Paradise Belinda (Belgin) we phoned as we wanted to make sure we had flight times to suit our needs & the transport from Larnaca which was quickly sorted out . We stayed at the Pia Bella in Kyrenia (Girne) where we have stayed many times in the past, the hotel has undergone a transformation over the past 2-3 years and the new hotel block & restaurant are excellent, very spacious, very well decorated & the food was plentiful, fresh & a wide choice , we don’t always go for half board but we did this time & we couldn’t have been looked after better in the many restaurants in town. I think it’s also worth pointing out that restaurant prices have increased greatly due to inflation ( so it’s not just the uk that’s experienced it!!!) the staff at Pia Bella are exceptional, we think of them as friends and it’s always lovely to see them again & sad to leave. All in all a great holiday with lovely people, flights on time & transport to & from Larnaca waiting for us. We will go back, most definitely.
April 22, 2026
Unprompted review
Reply from Cyprus Paradise
Dear James , thank you so much for your review. We are absolutely delighted to hear that you had such a positive experience with Cyprus Paradise. Your kind words about Belgin truly mean a lot to us. She is a valued member of our team, and we are very pleased to know that her support, communication, and dedication made such a difference to your booking experience. — recognition like yours is incredibly appreciated. We look forward to assisting you again in the future and making your next experience just as enjoyable.
All relevant information was provided…
All relevant information was provided in one email.
Also booking was handled quickly
May 8, 2026
Reply from Cyprus Paradise
Dear Haider , thank you for your kind feedback! We’re so pleased to hear you found the booking process easy along with a good service and a great value holiday has been booked with Cyprus Paradise. We look forward to helping you plan your next trip!
Quick responce for phone call,friendly…
Quick responce for phone call,friendly knowledgable staff,very happy with Cyprus and will recommend and use again
May 8, 2026
Reply from Cyprus Paradise
Hi Pamela , thank you for your kind feedback! We’re so pleased to hear you found our team provided a good service and we hope we can welcome you back to Cyprus Paradise. We look forward to helping you plan your next trip!
Change of leader ship
Unfortunately I wasn't the 1 that booked the holiday, but after having personal problems with the person that did I got intouch and spoke to a lady called Diane Stott and I can't thank her enough for everything she did to get the problem resolved she was professional and helpful throughout and made me feel at ease
May 2, 2026
Unprompted review
Reply from Cyprus Paradise
DearLinda , thank you so much for your review. We are absolutely delighted to hear that you had such a positive experience with Diane. Your kind words about her truly mean a lot to us. She is a valued member of our team, and we are very pleased to know that her support, communication, and dedication made such a difference to your experience. — recognition like yours is incredibly appreciated. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Reply from Cyprus Paradise
Hi Tim , thank you for your kind feedback! We’re so pleased to hear your experience dealing with Cyprus Paradise was good . We look forward to helping you plan your next trip!
Diane was brilliant with our booking
Diane was brilliant with our booking with lits of advice so helpful.
May 7, 2026
Reply from Cyprus Paradise
Dear Edward , thank you so much for your review. We are absolutely delighted to hear that you had such a positive experience with Cyprus Paradise. Your kind words about Diane truly mean a lot to us. She is a valued member of our team, and we are very pleased to know that her support, communication, and dedication made such a difference to your booking experience. — recognition like yours is incredibly appreciated. We look forward to assisting you again in the future and making your next experience just as enjoyable.
I’ve been dealing with Cyprus Paradise…
I’ve been dealing with Cyprus Paradise for many many years. And I’m very happy with there services .Fatos Hussein. Has always been looking after me. great customer services always very helpful she’s a ⭐ would recommend anyone who’s booking their holidays to get in contact and get booking
May 7, 2026
Unprompted review
Reply from Cyprus Paradise
Hi Ersoy. Thankyou for your kind words about Fatos - We’re delighted that she was able to assist you efficiently and you had a good booking experience. It’s wonderful to hear that her knowledge and support made it easy - she really is a valued member of our team. We’ll be sure to pass on your kind words, and we hope to assist you again very soon! 🌟✈️
Frances was very helpful when we had cancel our holiday to…
Frances was very helpful when we had to cancel our holiday due to illness. She gave us options of moving the date and help when we decided to cancel.
April 29, 2026
Reply from Cyprus Paradise
Hi Neil. Thankyou for your kind words about Frances - We’re delighted that she was able to assist you efficiently and provide all the re-arrangements for you. It’s wonderful to hear that her knowledge and support made it easy - she really is a valued member of our team. We’ll be sure to pass on your kind words, and we hope to assist you again very soon! 🌟✈️
Reply from Cyprus Paradise
Hi Michelle , thank you for your kind feedback! We’re so pleased to hear you had a good service whilst dealing with Cyprus Paradise. We look forward to helping you plan your next trip!
We always get excellent service at…
We always get excellent service at Cyprus paradise and I hope for more years
May 6, 2026
Reply from Cyprus Paradise
Dear Eddie -Thank you for your kind words! We’re really pleased to hear that you found our service excellent. Your feedback means a lot to us and motivates us to keep delivering the best possible experience. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Lovely lady on phone was so helpful and…
Lovely lady on phone was so helpful and was understanding
April 29, 2026
Reply from Cyprus Paradise
Hi Bahar, thank you for your kind feedback! We’re so pleased to hear you had a good service from our sales agent whilst booking your holiday with us . We look forward to helping you plan your next trip!
Reply from Cyprus Paradise
Hi Christine, thank you for your kind feedback! We’re so pleased to hear you had a good service whilst booking your holiday with us . We look forward to helping you plan your next trip!
Great customer service received from…
Great customer service received from Diana as usual !
May 5, 2026
Reply from Cyprus Paradise
Dear Zaf, thank you so much for your review. We are absolutely delighted to hear that you had such a positive experience with Cyprus Paradise. Your kind words about Diane truly mean a lot to us. She is a valued member of our team, and we are very pleased to know that her support, communication, and dedication made such a difference to your booking experience. — recognition like yours is incredibly appreciated. We look forward to assisting you again in the future and making your next experience just as enjoyable.
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