Cyrus Rugs Australia Reviews 

We were looking for a rug for our living foom and Raymond at Burpengary Plaza helped us find the perfect Egyptian rug that was the size, pattern and feel that we wanted. Great service.

Kerry sales person extremely helpful and accomodate all my requests to find the right rugs for my choices .

Service was great. The Rug man knew his stuff. Love the rugs couldn't be more happy.

I bought 4 rugs, 2 from the Morayfield store and 2 from the Burpengary store. At each store, the man behind the counter, so to speak, was ultra helpful, polite, patient and professional. It was fun looking at the choices and making a decision. Both guys were terrific and the range of choice was great. Happy shopping!

Great staff, extremely helpful and did not try to rush us into making a choice. Will be returning to Carseldine store soon to buy another one.

Staff were very knowledgeable and helpful, gave us very good advice and helped us pick the right rugs for us.

Will definitely use Cyrus Rugs next time we need rugs.

Great service from an awesome salesman in cairns who went above & beyond with no pressure in showing us an abundance of floor rugs. Would highly recommend

Outstanding customer service. Very friendly, patient and caring as we were shopping with our young son. Happy with our choice, great value for money and good quality.

Always great quality and even better service

It was great to be able to bring the rugs home and try them out first

We were lucky enough to have helped by Alex from the Tingalpa store when we were looking for a rug. Alex has been one of the most helpful sales people I have ever met . He went out of his way to listen to us and then find us the rug we wanted. He then kindly arranged for the rug to be brought into the store for us to be sure about it. It's a beautiful rug, but really the service was what clinched the deal for us ! Well done Alex, you are awesome ! Cyrus is very lucky to have you working for him!

Visited the Rockhampton Store. It was obvious that Mark who was the sales person had an amazing knowledge of what stock was in the shop. He listened carefully to our requirements and knew exactly where to find very close large rugs to suit and gave us a good choice, even to knowing he had smaller rugs to match elsewhere in the store and how many of them he had. He then gave good advice on how to protect the mats from staining and on the cleaning up of any spills. His knowledge of the stock was second to none. Have been buying from the Rocky Cyrus Rugs shop for many years, always good quality and long-wearing. Very happy with his service - he didn't float off to somewhere else, he made sure he could help us.

A big 'Thank you' to Jessica @ Cyrus Rugs Tingalpa for her advice and help in selecting the right rug with complimenting colours for our polished floor in the dining room area.
She is a wonderful store administrator for your Tingalpa outlet. We shall definitely come back whenever we need another rug.
Cyril and Marie M.

I have purchase a rug on 1st May 2026 from The Tweed Heads Store. It was a little too big for my room but I was advised that it could be cut down to fit my measurement. I thought this was a great idea as I loved the rug. I paid for my rug and I also paid $80 for delivery> I was told that it would take about 2weeks to be completed. After about 3 weeks I received a Text that said it would be delivered the next day. waited in all day and when nothing had arrived by 430pm I called the number from the text. The reply I received was that they would contact the driver and call me back. No call was forthcoming I just received a txt that the txt had been sent in error. I travelled back to the shop to find out what happened as none would speak to me. Julie at Tweed was suprised that I had not been contacted and said that the rug had been sent back to the overlocker as the job was not good enough. To date I have not heard. I visited Julie again 2 weeks ago and again she was surprised that no one had been in contact with me. Julie called me on Friday 19th June and I said again no contact from anyone. I am beyond unhappy and am just at the point I want my money refunded. Very poor Customer Service (except Julie) from the people that are supposed to keep me advised and very poor service when it take over 7 weeks to complete a simple job.

We have ordered another rug from Cyrus in Ballina . (Brian? always goes above and beyond to help and explain the manufacturing differences in each style of rug) We are looking forward to collecting it for our new home 🏡
John and Maria Heaton

Great customer service and good rugs. Will definitely buy here again and recommend to anyone.

Great customer service, very knowledgeable staff, great quality rugs and affordable prices. Very happy with purchase :)

I recently purchased two soft rugs with different designs from Cyrus Rugs and I’m extremely happy with them. The rugs look beautiful, the quality is excellent, and they have completely transformed the look of our space. The customer service was outstanding from start to finish. The staff were very friendly, helpful, and patient, making the whole shopping experience easy and enjoyable. Highly recommend Cyrus Rugs to anyone looking for quality rugs and great service! ⭐⭐⭐⭐⭐

Darin & Kailah at the Hervey Bay store were so helpful & went above & beyond to assist us in choosing our new rug. Exceptional customer service. Thank you very much.

Good variety of rugs and sizes. Brian at Ballina was very helpful. Quality of rug was so soft & thick when we got it home to test it on the floor.