Went into Rockhampton store after seeing some potential rugs I liked on the website. The man in this store was very helpful and showed me lots of different options based on what I was looking at. Al... See more
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My recent visit to Cyrus Rugs in Rockhampton was an absolute pleasure, and I can't recommend them highly enough. We were impressed by the huge and fantastic range of rugs on display. It was great to... See more
Company replied
Best experience service Lady name was Julie, only intended on buying one rug due to her knowledge I ended up buying 2 rugs .. ... Great customer service incredible lady.. Thank you 💐 I'll be back bec... See more
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After finding the right rugs on the website I visited the Rockhampton store to buy them. There was very limited stock and they had to be ordered in. Mark from Rockhampton was genuinely so helpful and... See more
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Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
100 Spencer Rd, 4211, Nerang, Australia
- +61 07 5527 3899
- info@cyrusrugs.com.au
- cyrusrugs.com.au
4.2
Great
485 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The carpet lasted two years with…
The carpet lasted two years with limited use. Colour nearly disappeared despite never seeing the sun. Did not live up to expectations and we were met with total denial and distrust when we complained. Avoid Cyrus if you expect service and carpet fit for purpose. The responce from Cyrus was disappointing. At no time did we mention the rug pile but that was all they addressed. The colour has faded and that is the only complaint. If there is doubt, the rug can be viewed at Jacaranda Avenue Murwillumbah by contacting 0410658518. Cyrus management say it has not faded but you be the judge.
September 20, 2025
Unprompted review
Reply from Cyrus Rugs Australia
Dear Neville,
First and foremost, I would like to sincerely apologise for the unpleasant experience you have had with us.
At Cyrus Rugs, we are committed to making this right and finding the best possible solution for you. We would really appreciate the opportunity to speak with you directly and better understand what happened.
Please feel free to contact us at nazar@cyrusrugs.com.au, and I will personally look into the matter and work with you to find a suitable resolution.
Once again, please accept our sincere apologies, and thank you for giving us the opportunity to make things right.
Kind regards,
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The service was terrific
The service was terrific . Delivery was speedy and i could not be more pleased. Infact so much so I am going to purchase another rug.
August 11, 2025
Reply from Cyrus Rugs Australia
Thank you Nuala for your kind review and appreciation for our service, please come again anytime!
Kind Regards,
Cyrus Rugs Team
My rug was apparently left in my front…
My rug was apparently left in my front yard in full view without notification of delivery and someone forged a signature (as required for delivery)
I was actually home at the time of delivery and no attempt was made to to knock etc.
I am still without a rug and a considerable of money. The rug was also gift. Just so very disappointed
August 14, 2025
Reply from Cyrus Rugs Australia
Dear Kellie,
First and foremost, I would like to sincerely apologise for the unpleasant experience you have had with us.
At Cyrus Rugs, we are committed to making this right and finding the best possible solution for you. We would really appreciate the opportunity to speak with you directly and better understand what happened.
Please feel free to contact us at nazar@cyrusrugs.com.au, and I will personally look into the matter and work with you to find a suitable resolution.
Once again, please accept our sincere apologies, and thank you for giving us the opportunity to make things right.
Kind regards,
Kiri from castledine store was…
Kiri from castledine store was extremely helpful. Even delivered herself the large rugs. Help lay them down & helped with the furniture. Went back to get a long runner then went for another runner. Also, went back for a outdoor rug & ended up buying 3.
May 21, 2025
Unprompted review
Reply from Cyrus Rugs Australia
Thank you Lyn! We are so happy to hear that you appreciated the shopping experience you had with Kiri. Sounds like she really went the extra mile, what an asset she is to the company!
Kind Regards,
Cyrus Rugs Team
Prompt and efficient delivery
August 12, 2025
Reply from Cyrus Rugs Australia
Thank you for your review Fionna, we hope to serve you again in the future.
Best Wishes,
Cyrus Rugs Team
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The lady assistant was very helpful in…
The lady assistant was very helpful in her knowledge of the rugs . She was also pleasant and easy to deal with . Gave us all the information which helped us choose the rugs we purchased .
August 11, 2025
Reply from Cyrus Rugs Australia
Thank you David, our staff really try their best to be helpful and we are glad you enjoyed your shopping experience with us.
Best Wishes,
Cyrus Rugs Team
Never again
What went wrong? Everything went wrong! I ordered the rug online because I thought it was going to be fast, but you sent it through Amex courier service and I didn’t get it until well after I needed it. I had to contact the store in Harvey Bay and head office. I was absolutely disgusted with the Service Eventually I was told it would be delivered on the Saturday and then I was finally told it would be delivered on the Sunday. I would never buy any product from any provider who use Amer or RMX as their delivery service.
August 11, 2025
Reply from Cyrus Rugs Australia
Dear Lee,
First and foremost, I would like to sincerely apologise for the unpleasant experience you have had with us.
At Cyrus Rugs, we are committed to making this right and finding the best possible solution for you. We would really appreciate the opportunity to speak with you directly and better understand what happened.
Please feel free to contact us at nazar@cyrusrugs.com.au, and I will personally look into the matter and work with you to find a suitable resolution.
Once again, please accept our sincere apologies, and thank you for giving us the opportunity to make things right.
Kind regards,
Do not order anything from Cyrus Rugs
I'm not really sure how Cyrus Rugs are still in business! Do not buy anything online from them. Their catalogue shows a large range of rugs, most of which are not available. I ordered a red rug that was available and when a cream rug was delivered 2 weeks later, I was asked for photos of the rug and barcode. I was then told both these red and cream rugs have the same barcode. So much for stock control! Of course the red version was now out of stock (how would they even know?) I was offered the choice of a different rug or ... a refund. I chose a refund and returned the rug. Here's where things turned very sour. No further communication from them, so 2 weeks later I called them and was told only the director can authorise refunds (really??). After leaving several messages for "someone" to call me with no response, I have complained to PayPal, requesting a refund. I have since purchased 3 rugs from a different online supplier (T&W) with no issues. Save yourself the headache and DON'T BUY FROM Cyrus Rugs.
July 17, 2025
Reply from Cyrus Rugs Australia
Dear Peter,
First and foremost, I would like to sincerely apologise for the unpleasant experience you have had with us.
At Cyrus Rugs, we are committed to making this right and finding the best possible solution for you. We would really appreciate the opportunity to speak with you directly and better understand what happened.
Please feel free to contact us at nazar@cyrusrugs.com.au, and I will personally look into the matter and work with you to find a suitable resolution.
Once again, please accept our sincere apologies, and thank you for giving us the opportunity to make things right.
Kind regards,
Quality, service, and knowledge with a smile!
My recent visit to Cyrus Rugs in Rockhampton was an absolute pleasure, and I can't recommend them highly enough. We were impressed by the huge and fantastic range of rugs on display. It was great to be able to browse freely and take our time without feeling pressured.
What really made the experience stand out was the exceptional customer service. The salesperson was attentive and knowledgeable but never hovered over us. He gave us space to explore the options, yet was always available and ready to help when we had questions. He used his knowledge of our specific needs, including the fact that we have pets, to guide us toward the perfect rug. We ended up with a beautiful, high-quality rug that fits our home perfectly.
August 23, 2025
Unprompted review
Reply from Cyrus Rugs Australia
Thank you so much Amelia! Both for sharing your appreciation for our customer service and taking the time to share your experience here. Enjoy your new rug! Please come again :)
Kind Regards,
Cyrus Rugs Team
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Browns Plains great service.
I was at the Browns Plains store and Damian was knowledgeable and friendly. Damian showed me exactly what I was looking for and very prompt service. I ordered the rug on a Monday and it was in store on the Wednesday.
August 18, 2025
Unprompted review
Reply from Cyrus Rugs Australia
Great to hear Kevin! We are glad that you enjoyed the customer service from Damian, he is a valued member of the team. See you next time!
Best Regards,
Cyrus Rugs Team
Great Service and Great range to choose from
The lady who served us was pleasant, knew her "stuff" and helped us make a decision we are very happy with. This will be our first stop when we need a new rug.
August 14, 2025
Unprompted review
Reply from Cyrus Rugs Australia
Thank you John, this is exactly the experience we aim for at Carseldine and all our stores. You are welcome back anytime, enjoy the new rug!
Kind Regards,
Cyrus Rugs Team
Reply from Cyrus Rugs Australia
Thank you Linda, we appreciate your 4 star rating and hope you enjoy your new 'Lines Modern Rug'
Best Wishes,
Cyrus Rugs Team
Very thin rug
Very thin rug, was expecting a lot better thickness.
Buckles and moves very easily on my tiles.
July 18, 2025
Reply from Cyrus Rugs Australia
Dear Katie,
First and foremost, I would like to sincerely apologise for the unpleasant experience you have had with us.
At Cyrus Rugs, we are committed to making this right and finding the best possible solution for you. We would really appreciate the opportunity to speak with you directly and better understand what happened.
Please feel free to contact us at nazar@cyrusrugs.com.au, and I will personally look into the matter and work with you to find a suitable resolution.
Once again, please accept our sincere apologies, and thank you for giving us the opportunity to make things right.
Kind regards,
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Reply from Cyrus Rugs Australia
Thank you Darren for your 5-star review and appreciation for our customer service. We hope to serve you again!
All the best,
Cyrus Rugs Team
Just Wow
Just Wow , Greeted with a smile, listened to what I was looking for , got shown many different styles, prices, textures and what colours work well and just gave great advice and information, nothing was to much, pulled down some samples and laid them on the floor to get a real look and feel for the pieces.
Went in for 1 walked out with 2 rugs and the second one was ordered from the warehouse while I was there in the shop and arrived within 2 days . Fantastic service
If you are looking for a rug do not buy one until you have visited this store .
August 1, 2025
Unprompted review
Reply from Cyrus Rugs Australia
Diane, what a beautiful review! We are so happy that you've enjoyed your shopping experience with Cyrus Rugs. Well done on deciding your order just in time to get it on-board for the next delivery up north too! Please come back again anytime.
Thank you again,
Cyrus Rugs Team
The delivery driver phoned my number 4…
The delivery driver phoned my number 4 times to tell me he was parked outside my house. The first phone call I told him that there was someone home. This person would not knock on the door. After the second phone call I would not answer any more. He was rude and chose no to knock on the door. When I have paid for a delivery then you would expect some service. NO SERVICE FROM THE PERSON IN THIS TRUCK.
July 13, 2025
Reply from Cyrus Rugs Australia
Dear Michelle,
Thank you for taking the time to share your delivery experience. This must have been a very confusing/frustrating interaction you've had with our driver. While you received free shipping on your order, we wouldn't expect you to receive subpar service. Please accept our apologies and we trust you are enjoying your new Coco rug.
Kind Regards,
Cyrus Rugs Team
Expected a better quality finishi…
I had an expectation that the rug i ordered would be a quality item. There was no finishing at each end which makes the product look unfinished and likely to fray. Very disappointed in my rug.
July 14, 2025
Reply from Cyrus Rugs Australia
Dear Helen,
First and foremost, I would like to sincerely apologise for the unpleasant experience you have had with us.
At Cyrus Rugs, we are committed to making this right and finding the best possible solution for you. We would really appreciate the opportunity to speak with you directly and better understand what happened.
Please feel free to contact us at nazar@cyrusrugs.com.au, and I will personally look into the matter and work with you to find a suitable resolution.
Once again, please accept our sincere apologies, and thank you for giving us the opportunity to make things right.
Kind regards,
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Reply from Cyrus Rugs Australia
Thank you Tuula, we hope to see you again!
Best wishes,
Cyrus Rugs Team
Very unhappy with company's policy
I am very unhappy with the browns planes store, I was told that I could bring my rug back within 7 days, but was never told I would not get a refund or even a credit note for a future purchase. I felt I had to make a snap decision to purchase another rug so I would not loose my money. I will never return again and will tell everyone I know not to purchase from this company, I would rather go to bunnings, at least they do everything they can to make the customer happy.
July 26, 2025
Unprompted review
Reply from Cyrus Rugs Australia
Dear Sue,
First and foremost, I would like to sincerely apologise for the unpleasant experience you have had with us.
At Cyrus Rugs, we are committed to making this right and finding the best possible solution for you. We would really appreciate the opportunity to speak with you directly and better understand what happened.
Please feel free to contact us at nazar@cyrusrugs.com.au, and I will personally look into the matter and work with you to find a suitable resolution.
Once again, please accept our sincere apologies, and thank you for giving us the opportunity to make things right.
Kind regards,
We had such a wonderful experience with…Gihan at the Bundall store
We had such a wonderful experience with Gihan at the Bundall store. He is extremely knowledgeable, patient and goes above and beyond for customer satisfaction. We were very grateful for the loan trial rugs. Would highly recommend.
July 24, 2025
Unprompted review
Reply from Cyrus Rugs Australia
Thank you Belinda for your kind words, we are glad you enjoyed your shopping experience with us at Bundall, we will pass your compliments on to Gihan too.
Come again anytime,
Cyrus Rugs Team
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