Great helpful customer service. Knowledgeable about product. Huge range available. Easy parking. Would highly recommend. I had previously purchased a very large rug and they shipped it to our cit... See more
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Excellent customer service: Friendly, knowledgeable and patient. Wonderful selection of rugs at varying price points. All good quality and value for money. Very happy with our purchase. TY
Cyrus rugs had the perfect large rug we needed for the lounge room. The salesman, who I can't remember his name, was extremely helpful. Would recommend Cyrus Carpets to anyone.
Great service from an awesome salesman in cairns who went above & beyond with no pressure in showing us an abundance of floor rugs. Would highly recommend
Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
100 Spencer Rd, 4211, Nerang, Australia
- +61 07 5527 3899
- info@cyrusrugs.com.au
- cyrusrugs.com.au
4.4
Excellent
508 reviews
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Very helpful
Very helpful, polite and considerate staff made buying my carpet an easy experience.
November 23, 2023
Reply from Cyrus Rugs Australia
Hi Andrea,
Thanks for the 5-star rating! We're delighted to know that our staff made your carpet-buying experience a breeze. If there's anything else you need or if you have more questions in the future, feel free to reach out. Enjoy your new carpet!
The Cyrus Rugs Team
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Rockhampton Store
Went into the Rockhampton Store, we were extremely happy with our service, we got all the help that we needed which made the decision so much easier! He was extremely polite and helpful and just all round great service!
December 21, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Gracie,
Thanks for the fantastic 5-star review! We're thrilled to hear that you had an extremely happy experience at our Rockhampton Store. It's great to know that our staff provided all the help you needed, making your decision much easier. If you ever need more assistance or have questions, we're here for you. Cheers!
The Cyrus Rugs Team
Lots of rugs to choose from
Easy, smooth transaction. Lots of tugs to choose from. The people were very helpful
November 23, 2023
Reply from Cyrus Rugs Australia
Hi Rachael,
Thanks for the feedback! We're glad you had a good shopping experience with lots of options to choose from. If you ever need more assistance or have questions, feel free to reach out. Happy decorating!
The Cyrus Rugs Team
Very happy customer always perfect service
Good customer service very happy with my purchase
December 19, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Karlene,
Thank you for the 5-star review. We're overjoyed to have such a happy customer like you! Providing great service and ensuring our customers are delighted with their purchases are top priorities for us. If there's anything else you need or if you have more feedback in the future, we're here for you. Enjoy your purchase, and we look forward to serving you again!
The Cyrus Rugs Team
Beautiful rugs
Beautiful rugs. Very high quality and priced very reasonably. I purchased two. The second was unfortunately out of stock. I was offered a full refund, or the option to purchase a different rug.
I selected an alternative rug that is just as gorgeous, but slightly cheaper, and the lovely people at customer service processed my change quickly, all via email, and refunded me the difference. A seamless and pleasurable shopping experience. I highly recommend Cyrus Rugs to everyone.
November 22, 2023
Reply from Cyrus Rugs Australia
Hi Julianne,
Thanks for the 5-star review! Apologies for the out-of-stock item, but glad we could offer a quick solution with an alternative. Your seamless shopping experience means the world to us. If you need more rugs or have questions, feel free to reach out. Cheers!
The Cyrus Rugs Team
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Good service and quick
November 23, 2023
Reply from Cyrus Rugs Australia
Hi Angela!
Thanks for sharing your experience, we really appreciate you taking the time!
The Cyrus Rugs Team
Salesperson was knowledgeable and helpful.
Service was nice, salesperson was helpful, not pushing us to buy anything,but happy to show us some similar doormats to the one we had seen for our front entrance. We liked the one we had seen first,and that’s what we came away with.Happy to shop there again next time we need a rug.
November 22, 2023
Reply from Cyrus Rugs Australia
Hi Steven,
Thanks for the 5-star review! We're thrilled to hear our staff was helpful without being pushy :) It's great you found the perfect doormat for your front entrance. We look forward to welcoming you back whenever you need another rug.
The Cyrus Rugs Team
The rug I bought was true to its online…
The rug I bought was true to its online description. It was fit for the intended purpose. Delivery was prompt.
November 22, 2023
Reply from Cyrus Rugs Australia
Hi David,
Thanks for the 5-star rating! We are glad the rug lived up to its online description and worked perfectly for what you had in mind. We pride ourselves on speedy delivery. If you ever need another rug or have questions, feel free to hit us up. Cheers!
The Cyrus Rugs Team
Fantastic customer service
Fantastic customer service, and a good range of products BUT I really don't like that there are no change of mind returns. With rugs, it is really hard to know if they will suit a room until you have it in there. I returned my purchase in less than 24 hours because as soon as i put it on the floor, I knew it didn't suit but could only get store credit as there were no others I liked in store.
November 21, 2023
Reply from Cyrus Rugs Australia
Hi Debra,
Thanks for your feedback! We're glad you found our customer service fantastic and enjoyed our product range. We understand that selecting the perfect rug is crucial, and we want you to be satisfied. Just so you know, we offer an "At Home Trial" option for our customers. If you ever decide to try another rug, we'd be happy to assist you. Please don't hesitate to reach out if you have any questions or need further assistance.
Best,
The Cyrus Rugs Team
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Great friendly service
Great friendly service from the staff at Rockhampton store. The rug we purchased is beautiful quality and looks terrific in its space. Thanks for the attention and help.
November 24, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Sharon,
Thanks for the awesome 5-star rating! We're thrilled to hear you had a positive experience and are so happy with your new rug! If you ever need more of our products or have any questions, we're here for you. Cheers!
The Cyrus Rugs Team
The lady who served us was just lovely…
The lady who served us was just lovely and the rug was a very good price
November 21, 2023
Reply from Cyrus Rugs Australia
Hi Joe,
Thanks for the 5-star rating! We're thrilled to hear you had a lovely experience with our team, and we appreciate your kind words. It's great to know you found the rug at a very good price. Happy decorating!
The Cyrus Rugs Team
I had a very good experience in this…
I had a very good experience in this shop and the girl was very helping. She did Ana amazing job for me
October 26, 2023
Reply from Cyrus Rugs Australia
Hi Bassant,
Thanks for the 5-star review! We're delighted to hear you had a very good experience in our shop. It's fantastic that our team member was helpful and did an amazing job for you. If you ever need more assistance or have questions, we're here for you. Cheers!
The Cyrus Rugs Team
Thomas was a wonderful help for me…
Thomas was a wonderful help for me today when I was purchasing a rug and he gave me great prices on what I needed. Please shop here as the service and prices are excellent.
November 21, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi there,
Thanks a bunch for the shout-out! We're thrilled to hear that Thomas provided wonderful assistance.We appreciate your recommendation to shop with us. If you ever need more assistance or have questions, feel free to reach out. Happy decorating!
The Cyrus Rugs Team
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I walked into the West Ipswich store…
I walked into the West Ipswich store looking for a rug and I knew what colours I wanted and Jacinta found the perfect one for me. She was so helpful, professional and friendly. I would certainly recommend to anyone to buy from Jacinta at the West Ipswich Store.
November 10, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Maree,
Thanks for the 5-star review! We're thrilled to hear Jacinta at the West Ipswich store helped you find the perfect rug. We appreciate your recommendation, and if you ever need more rugs or assistance, Jacinta and the team are here for you. Cheers!
The Cyrus Rugs Team
Very Happy Customer
After searching online for a new rug we settled on a new collection available at Cyrus Rugs. On visiting the Ballina store we received excellent service from Alex who showed us a selection of rugs. He allowed us plenty of time to make a final selection and placed the rugs on the floor so we could see how the colours display a little differently. Alex was always polite and didn’t pressure us into making a quick decision. He also informed us of store policies which would have allowed us to trial the rug in our home for 24 hr return or 7 day change of mind store credit. However, we are very happy with our selection which complements the decor of our room.
A big Thank you to Alex for his professional customer service and friendly and polite manner.
Marilyn and Garry from Yamba
November 17, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Garry,
Thanks a ton for the awesome 5-star review! We're thrilled you found the perfect rug from our new collection!It's fantastic to hear about the excellent service you received from Alex at the Ballina store. We appreciate your kind words about our store policies and are delighted you're very happy with your selection. A big thank you to you and Marilyn for choosing Cyrus Rugs!
The Cyrus Rugs Team
Staff was very helpful and the whole…
Staff was very helpful and the whole buying process was very easy
October 27, 2023
Reply from Cyrus Rugs Australia
Hi Beverley!
Thanks for sharing your experience and for the awesome 5 star review! We really appreciate you taking the time!
The Cyrus Rugs Team
Jacinta was absolutely fantastic with…
Jacinta was absolutely fantastic with her service.
I entered the store completely confused on what I needed. She immediately approached me and showed me a range of rugs that suited best for my home.
Thank you Jacinta!
November 3, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Chevy,
Thanks for the 5-star shout-out! We're thrilled to hear that Jacinta provided you with great service and helped you navigate through the rug options. It's great when our team members like Jacinta can make the shopping experience easier for our customers. If you ever need more assistance or have questions, feel free to reach out. Thanks for choosing us!
The Cyrus Rugs Team
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The wonderful service
October 23, 2023
Reply from Cyrus Rugs Australia
Hi there!
Thanks for sharing your experience and for the awesome 5 star review! We really appreciate you taking the time!
The Cyrus Rugs Team
Wonderful service and friendly.
October 23, 2023
Reply from Cyrus Rugs Australia
Hi Julie!
Thanks for the awesome 5-star review! We really appreciate you taking the time :) If you ever need more assistance or have questions, feel free to reach out. Thanks for choosing us!
The Cyrus Rugs Team
Ma’am was amazing
Ma’am was amazing, great prices and variety, great service and the virtual staging assist with the purchase to see it in a home.
Thank you Maan
October 31, 2023
Unprompted review
Reply from Cyrus Rugs Australia
Hi Tracy,
Thanks a million for the outstanding 5-star review! We're thrilled to hear that our staff was so helpful. If you ever need more assistance or have questions, feel free to reach out. Thank you for choosing us!
The Cyrus Rugs Team
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