Cytamobile Vodafone Reviews 

One of the worst telecommunication companies. Very expensive packages with low connectivity.
Using high end security system to use personal information and desgrace people.
Blocked internet connection, e-mails, shares personal information for marketing reasons, training purposes causing unlawful situations to customers and employees around cyprus.
Date of experience since 2000.
Very loyal customer but unfortunately they have no data protection policies.

Worst internet... for 36 eur you get nothing like 2-3 Mbit with ping 400 ... and signal quality very low.

WORST SERVICE EVER
WORST CUSTOMER SUPPORT
WORST EMPLOYEEs
bad experience, very unprofessionally, i will never recommend them to anyone.
they sell broken products and devices, they put you to go to service, at the service they dont want to give you a temporary device only if you start shouting and asking for managers.
very bad experience

The worst mobile internet I have ever experienced. I have Cyta pay as you go. Activated Cyta unlimited GB pack for 7 days and if before their mobile internet was just overly expensive, slow and getting stuck only from time to time, now the internet is non-existent, it will load the page halfway once in 15 minutes, youtube doesn’t even load. Restarting device does not help. Took my iphone to cyta shop to check settings, everything was fine. I keep calling support, they tell me they cannot do anything as from there everything looks fine and that I should keep restarting the device or go to cyta shop again. There is also no refunds. The company seems to be very comfortable taking money for a non-existent service.

Amazing service in Kissonerga paphos CYPRUS for fiber connection. A week from ordering online to installation. Pleasant experience all round from ordering to the lovely team who came and installed our router etc in less than 30 minutes. No problem with our dogs who we put upstairs and they said we all have dogs so let them out and they were great with our poodles. Installed working immediately and we are very happy customers.

The worse internet service on the planet very possibly. Never one single day can I rely on anything more than 10+ dropouts minimum, speeds of 0.2 up and down!! (regularly) and ZERO meaningful help ever as clearly the whole internet system is built poorly and can not be resolved despite claims of fibre (we all know this means nothing if the start point/network is rubbish, which it has to be), this is from 10yrs of use (maybe got worse) and multiple locations/towns, go and buy a satellite internet option or tether 5g from a phone network and save yourself money and hassle (as it is an insanely over priced service also) one of the most expensive in Europe and not fit for purpose.

I am writing to express my complain regarding my online order made on October 20th, 2022.
I have purchased online a Galaxy S22 Ultras 256GB Black (with free buds) and paid in advance a small amount of 79,00eu.
Since then, I have not received any update regarding the pickup of my order.
I have tried everything, calling CYTA center, emails, Live Chat, and communication with telephone operators and still no response.
I called them and they said that the order should have been completed by now.
The worst online shop I have ever encountered.
No telephone Number for communication and no address. The only method for contact is email where they do not respond at all.
I even want to cancel my order and I cannot find any way to do so.
So, my initial payment is lost, along with my order and nobody cares.
I hope they do not have to deal the same treatment as i have cause is very sad.

The worst client service ever!
I wanted to become a customer and have the internet installed. Not only they kept me waiting for 45!!!! days saying it's some technical issues, but also when I called once again to know how was it going I've found out the application is lost!
Terrible just really awful client chat's lady told me there is no application and I should place another. All my questions was simply in very rude manner answered by script - there is no application you should place another!
What for???? Wait another month for it to get lost??? Awful experience!!! NEVER recommend!!

I travelled in Russia for two months. I barely used my Cypriot number I made no calls and people that called me I kept it short and simple.

I got a bill of 260 euro on a phone that I barely used few minutes the whole month. I called to complain their response was that I shouldn’t kept my phone switched on and that was internet expenses.

I told them am not happy from the bill I receive and I believed that they are mistaken to pass me from one operator to another I told em I want to close my account 10 days and they wouldn’t do it.

I have no words I wrote 2 email complains to receive the same answer it was roaming data I asked about the charge they said 51 cents per minute

This means I was on the phone calling abroad for 3.5hours with a phone that I barely used few minutes the hole month.

Having said that they said maybe it’s your internet and kept you charging .

My package involves 7mb of internet why would you keep charging me after that. The operator tried to hu the phone three times on me. They passed me on a line That was not recorded just to tell me that I can’t do anything and that they will not close my account.

Vodafone accused me of of causing me to create a huge bill of nearly 900 pounds back in 2012 and they can't even tell me where this was done but they want payment and they give me a ccj back in 2015 which I've only just found out, but the best part of it I was in prison from 2011 never got out until November 2013 and now they have got cabotts to pressure me now, and they don't realise I suffer from severe depression and mental health issues and also severe decompensated liver cirrhosis and fibromyalgia and I've stopped drinking alcohol since August 18th 2020 so August this year 2022 will be 2 full years I have not touched a drink, but these people don't care about anyone else but themselves now I've tried to get my life and any debts I have, paid but this is definitely is not mine but they are still forcing me to pay this bill and the best part is I'm disabled and on benefits and cannot afford something I have not done. but these are cruel people, I'm just about getting by now so with this hanging over me now. it is going to drive me back to drink, and when I'm gone they can't have anything can they, so thank you Vodafone and cabotts, for your sincere help and support. You are disgusting parasites proper vermin you should be ashamed of yourselves and there is other people out there just like and in the same situation as me sorry to you all on behalf of the parasites because they will not apologise to you,they only want to Rob you

Cyta used to be a monopoly in Telecom in Cyprus and have the largest market share. They also happen to be a semi government run company so its employees couldn't care less. Due to their complacency they have the highest prices across the board, their customer service sucks and they are mostly rude when trying to explain something to them. Please stay away from that company

I have just returned from Cyta in Larnaca. I wanted to become their internet customer.
During my long waiting time in the queue, one of the employees came and rudely told me to sit on the chair. When I told him I didn't want to sit, he told me I cannot stand.
serious, the employee decides what I have to do?
When I then came to the employees` desk and was not greeted, I said that I would like to get fibre Internet from Cyta and if she could please check whether there is the possibility of fiber optic internet at this address. She answered me that she can not check this!?!?! :-)
She said to me I need to come with a number of an electrician?! I think that is not my job if I wanted to become a customer. When she was not very interested in helping me, I took my documents and left the store.
I am now a satisfied cablenet customer who served me in a friendly and informative manner.

I will now bring all my clients to cablenet in the future.

The most inconsiderate company/employees! They literally don’t care to help.. i feel like everyone is attending their jobs for salaries and not even worried about solving any customers problems. They can careless if you’re connected to the internet although all your due payments are settled, they make it sound like its about time and things will be fixed. They ended the live chat 2wice while i speak. I wouldn’t recommend cyta to anyone even if it was in 1980’s and they had the current services and employees! Ruined my vacation in cyprus and plenty other peoples vacations as well!!

A day ago I bought a 10E top up card, giving me 200mins, 200sms's and 1GB data as I had the SOEASY plan active at the time. I cancelled the SOEASY bundle subscription thereafter, requested the MI Monthly bundle as I wanted to add more data.

To my surprise by cancelling my SOEASY, I cancelled all of my unused data and minutes and sms's which I bought less than a minute ago. I was in complete shock. Of course no one does this on purpose.

I went online to explain the situation and the lady just very unsympathetically said "sorry, we have T&C's"

I explained that this was clearly not the intention, (keeping in mind that nowhere do they advertise this clearly, easily to read when you activate a plan).
I told her that I spent 35E the previous week, surely we can meet each other halfway. I understand that all companies have T&C's but clients are human. A human mistake is possible.

She was not interested.

This is a very bad experience. Company not willing to be flexible. Support staff extremely unsympathetic and very cold. It is clearly a case of "your business is too small to matter, we do not care whether you stay or leave"

- 10E might be minor to you, but may be a lot to someone else. It is my hard earned money.

Very disappointing.

Absolute crooks, my dad has just had a stroke and isn't of right mind. They signed him up for numerous services when he didn't know what he was doing and are now threatening debt collectors.

Horrible customer service, very high rates especially for mobile data, unjustified fees especially when you travel abroad. Can't get any worse than that.

Worst company ever. There was a problem with my landline and internet, I have been waiting for it to get fixed for 2 weeks now and nothing. I have been calling the customer service on 132 every single day and they were constantly lying to me that the issue will resolve in 1-2 days and always giving stupid excuses. Well its been 2 weeks and nothing is fixed and Iam working from home so this is a disaster for me as I can not go anywhere due to the fact that I have an infant to take care on the same time. I can only rely on the mobile internet which isn't great and plus I have topped up my internet more than 10 times therefore my bill at the end of the month is going to be over the moon. The whole situation is unacceptable but this is what you get when you depend on a governmental company. Hopefully the situation is going to improve when they are going to privatise the company. Avoid if you can!

Not bad, but the mobile internet is poor and too expensive in Cyprus

Cytamobile Vodafone is the best network operator in Cyprus with great coverage