Terry at Chadstone was brilliant at explaining the features and operation of the drone. He did so very clearly and in a manner that could be understood by elderly non tech savvy people. He was not onl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
While it was disappointing that I originally received a faulty Neo 2 unit, the process of reporting it to the 24/7 chat support service agent was beyond impressive. The agent walked me through the who... See more
D1 Store offered competitive pricing by beating another store advertised price. My purchase was processed quickly (DJI Air 3S), packaged extremely well to eliminate transport damage and arrived soo... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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Delivery very fast and save.
April 20, 2026
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Good delivery timeframe
Good delivery timeframe, package arrived in good order.
The drone was easy to set up and fly out of the box.
April 16, 2026
Great communication
Great communication. Shipped quickly, though Aust Post needs to improve its tracking, for 3 days it had no new details and then it was delivering today, nothing in between.
April 16, 2026
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Fast shipping & good packaging
I ordered the osmo 360 and it was delivered in a very good time and great condition.
April 15, 2026
Great product
Great product, took longer than expected to arrive but it came safely. Was a gift and he loves it!
April 17, 2026
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Easy end to end process
Easy to search for what I was looking for, and the procurement process was easy.
April 16, 2026
DJI NEO HELP AND ADVICE WHEN NEEDED!
As a first time drone buyer I found some aspects confusing particularly in regards the Care activation. My query was answered quickly and comprensibly with action taken to resolve the issue. Screen dumps sent with their reply described the process. Overall a great service. Thanks
April 24, 2026
Unprompted review
DJI Aftercare
The process of getting a replacement Drone after a crash was easy. DJI repair centre was very helpful and that has made me one loyal customer for life.
April 16, 2026
The delivery timeframe was extended…
The delivery timeline was unexpectedly prolonged, and there was a noticeable absence of shipping updates. Furthermore, the package arrived with insufficient packaging, resulting in damage.
Update: A discount has been provided for a controller, which reinforces my confidence in the customer service team, as their performance has been consistently satisfactory. We await the arrival of the controller to assess its condition.
April 15, 2026
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When all had none there was D1
When all other stores was sold out of this drone only package, D1 was the only 1 that had a pre-order available.. and i was lucky to get 1 in as soon as the release on the 9th April i was happy that I didnt have to wait for long.. thank you
April 8, 2026
From enquiry to delivery a pleasure!
April 13, 2026
Hi have not got it
November 17, 2025
the battery had zero charge
the battery had zero charge. This is not a healthy battery. i dont know how long the battery had a zero charge and if any permanent damage has been done to it. Time will tell.
Feedback from you welcome
Cheers Jeff
April 10, 2026
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An easy process to order and delivery…
An easy process to order and delivery was fast. Packaged really well too!
August 11, 2025
Be aware with free VIP service
Be aware! I bought a new Osmo Action 5 pro and received the VIP service for free with the order. That's where they set up the device prior to shipping. That's all very kind. However, when I received the device it was already bound to another DJI account which means that I cannot bind the device to my account.
It has been 3 days of back and forwards with their customer support and still no solution. I also reached out to the official DJI store and they confirmed that the device is already bound to a different email address. However, because of date protection they are not allowed to provide my with the email that is bound to.
It's been insane and hope the D1 store will figure something out soon. Otherwise the device is going back.
April 9, 2026
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