Terry at Chadstone was brilliant at explaining the features and operation of the drone. He did so very clearly and in a manner that could be understood by elderly non tech savvy people. He was not onl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received ve... See more
While it was disappointing that I originally received a faulty Neo 2 unit, the process of reporting it to the 24/7 chat support service agent was beyond impressive. The agent walked me through the who... See more
D1 Store offered competitive pricing by beating another store advertised price. My purchase was processed quickly (DJI Air 3S), packaged extremely well to eliminate transport damage and arrived soo... See more
Company details
Written by the company
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Contact info
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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Amazingly fast delivery.
Amazingly fast delivery and the item I ordered was exactly what I received.
March 31, 2026
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Not happy,what we ordered and paid for…
Not happy,what we ordered and paid for not what we received,,shop running a scam to sell you more .Go somewhere else.
March 30, 2026
Reply from D1 Store
Hi Philip,
Thank you for your feedback — we're sorry to hear about the confusion with your order.
This listing was specifically for the foam insert only (as noted in the product name and description), and does not include the full carry case.
We completely understand how this can be easy to miss, and we take that seriously — we'll be reviewing the listing to make it even clearer for future customers.
This is not something we'd ever want anyone to experience and if there is any confusion beforehand, please don't hesitate to contact us before purchasing if you're unsure which option suits your needs.
- D1 Team
Just organised care refresh after more…
Just organised care refresh after more than 48 hours
A Couple of photos and some details and it’s done.
Easy process.
Thanks DJI
April 8, 2026
Unprompted review
I’ve purchased 3 drones from D1…
I’ve purchased 3 drones from D1 Chermside store & in each case they have been first class to deal with, I now recommend them to anyone I hear who’s looking to purchase a drone. The staff are a true credit to your organisation.
Regards
Glen Pearson
February 18, 2026
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Really good fast response
Really good fast response, unfortunately did have a delay in return but that's not lack of trying that was an aus post problem!
Thanks for fixing the drone
March 27, 2026
Slow and expensive for drone repairs
I dropped my drone off to be repaired, they had a problem with sending it to the repair shop, so there was a delay.
I then received a quote for the repair that was basically the same cost of a new drone, so why bother repairing it...
Then went they sent the replacement drone to me it was broken so I had to send it back to them again yet more delays.
I sent my drone to them on 10th march, it is now the 6th of April and I still don't have a drone to show for it...
March 25, 2026
Reply from D1 Store
Hi Samuel,
we're truly sorry for the experience you've had — the timeline you've described is not acceptable, and we take full responsibility for ensuring this gets resolved.
A courier misrouting and a damaged replacement arriving are both outcomes that fell well short of our standards. We escalated your shipments to express, but the carriers did not perform as promised, and we understand that doesn't change the impact on you.
Our team are getting your situation sorted for you at the moment, and it should be back in your hands shortly.
We are truly sorry for the delay and will ensure this won't occur again.
- D1 Team
Quality work. Great value. Great experience!
Complete fix/replacement of affected components.
Prompt communication and return.
Value for money.
March 27, 2026
Being in my '70's and purchasing my…
Being in my '70's and purchasing my first drone I found staff helpful in assisting me. Watching informative video's is also helping me in my new pastime.
March 26, 2026
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Our shipment was lost in the system and…
Our shipment was lost in the system and we never received the battery that was in the exchange
March 8, 2026
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D1 store provides a very quick and…
D1 store provides a very quick and efficient service. Purchases are shipped and delivered very quickly, and if you have any questions, support are quite helpful. I have purchased many items from D1store, and have yet to have a bad experience
March 23, 2026
Great service
I have bought various drones and found the service from D1 in Brunswick fantastic. Also very reasonable on Repairs.
March 20, 2026
I dropped my drone off with spotlights…
I dropped my drone off with spotlights for a service. After 5 weeks I tried finding out where it was and had someone say that they would call me back 5 different times. Finally I spoke to someone who said it hasn't been serviced yet but would do it soon. When I got it back the spotlights were missing and I was told they were never received. Same process of calling with no one calling me back with a solution. I am part of a network of contractors that use DJI drones and everyone has had a terrible experience everytime they deal with D1. Whether it's buying equipment or having them serviced.
March 13, 2026
Reply from D1 Store
Thank you Pearce for your honest feedback.
The communication & timelines you experienced during the service process are not acceptable, not reflective of our actual service and we own that completely. All our services and repairs come with timely communciation to allow for a smooth process.
When we understood the extent of the delay, we made the decision to carry out the service at no charge to you as a gesture of goodwill. Regarding the spotlights — after thoroughly investigating, we located them and dispatched them back to you.
We understand that doesn't undo the frustration of chasing us across multiple calls without resolution. Your feedback has been taken onboard and this situation has already prompted internal changes to our processes.
Thank you again for the feedback, we appreciate it and we sincerely hope next time you will experience the D1 Difference.
— The D1 Store Team
Great service
March 19, 2026
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Very easy process from dropping of &…
Very easy process from dropping of & picking up of my repaired drone
March 18, 2026
It was good condition and quick…
It was good condition and quick delivery for free postage.
March 17, 2026
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