DACHSER Reviews 

Yep it really is that bad,Booked a slot for friday 8am to 4pm , friday came was emailed at 12pm only to be told my delivery would not be made today van was full, maybe they will try on saturday as they have a backlog of deliverys to be made , asked for a time frame was told saturday is the time frame ,they also had the wrong address and for some reason asked me if the address was the right in the same email they said delivery would not be made today ,still waiting

Dachser Logistics may present itself as a German logistics company, but based on my experience, the level of organization, transparency, and professionalism was far below what I would expect from an international logistics provider.

What makes the situation even more concerning is the inaccuracy of their tracking information. According to Dachser’s own website, the shipment was shown as delivered on 21 July 2026. In reality, the goods were physically delivered to us six days later, on 27 July 2026.

So, for almost a week, their system was showing a shipment as “delivered” even though we had not received it.

During the process, Dachser also appeared to have very limited visibility over what its own representatives and subcontractors in Türkiye were doing. We had to deal with NES Logistics, and Polones Logistics was also involved in the logistics chain, yet it often felt as though Dachser itself had no clear overview of who was handling the shipment, where the goods were, or what stage the customs and warehouse procedures had reached.

There was virtually no end-to-end transparency.

We repeatedly had to chase different companies ourselves to understand what was happening. Instead of having one accountable logistics provider managing the shipment from beginning to end, we found ourselves trying to coordinate the companies that Dachser itself was working with.

On top of that, the customs and warehouse process was unnecessarily slow, communication was poor, and the attitude we experienced from some of the representatives was arrogant and disrespectful.

For an international logistics company, I find it particularly unacceptable that:

the tracking system showed the shipment as delivered six days before the actual delivery;
there was no clear visibility over the local logistics partners;
the customer had to investigate and coordinate the logistics chain;
customs and warehouse procedures suffered significant delays;
communication between the companies involved appeared poorly coordinated.

This was one of the most frustrating and poorly managed logistics experiences we have had.

If Dachser is going to use local partners such as NES Logistics and Polones Logistics to represent its service in Türkiye, then Dachser should also take responsibility for the service quality, communication, tracking accuracy, and performance of those partners.

For an international logistics provider, saying that a shipment has been delivered when the customer does not actually receive it until six days later is simply unacceptable.

I was forced to use Dachser because the supplier of the product does not offer any alternative shipping company.

My first delivery was already delayed. There was no tracking information, no explanation for the delay, and no communication about when the shipment would arrive.

When the shipment (a fragile 60 kg 3D printer) finally arrived, it was pulled off the truck's tail lift with a pallet truck and dropped approximately 15–20 cm onto the ground.

I am now waiting for my second shipment through Dachser. Once again, the delivery is delayed. There is no tracking information, no explanation, and no indication of where the shipment is or when it will arrive.

Delays can happen with any carrier. What I find unacceptable is the complete lack of communication and transparency.

Based on my experience, I cannot recommend Dachser for shipments of valuable or fragile equipment. I sincerely hope suppliers will consider offering alternative shipping companies so customers have a choice.

As a business customer, I am responsible for keeping my own customers informed about delivery schedules. Without reliable information from the carrier, this becomes impossible.

Having seen other reviews I was not expecting much, but I was able to choose a day and my delivery arrived undamaged and on time as scheduled. The driver was cheerful and helpful, not just 'dump and rush off' as with other courier companies.

Terrible shipping company.

- Driver showed up 2h later than the given window, paused for 2 minutes then just drove off without making the delivery;
- Took 3 more days to hear from them, no ways of reaching them outside of a generic form online;
- Second appointment again no delivery after waiting another 4h window. No sign nor sound from the driver nor the company.

I don't know what is up with these people but this isn't it. You have no way of reaching them, I was lucky they called me so I finally got a phone number. But even that didn't lead to anything. I currently am letting it being solved by the online store I bought the product.

Very bad experience (Dartford UK).

I received a text stating Order no will delivered on the 20th July 2026 between 8:30 to 5:30pm. Expected a more accurate time on the day however that didn’t come.

I have waited all day for the order after staying up, after a night shift . There was no communication, the online link had no updates. I waited till 5:30pm to call for ann update and the phone lines close at 5pm. So that was pointless

My whole day has been wasted and this delivery has slowed the opening of my business down..

I’m very disappointed and will not recommend them to any one.

Sadly, the worst delivery company I’ve come across. The item was sent to the wrong depot and depots do not communicate with one another - they require the customer to project manage the logitics. Our item ended up taking 3.5 weeks and hours of phone calls to deliver once in the UK. A joke.

Dachser Regensdorf ( Switzerland )
I wouldn’t recommend working here even to my worst enemy. It was one of the worst work experiences I’ve ever had.

Received a very heavy lithium battery pack sent with this delivery company ( via Gautier Fret Solutions, Tremuso). The tracking system is a bit vague about estimated delivery date until just before the day of delivery but on the day the delivery driver was very amenable. I would have struggled to move the package but the driver used his electric pallet truck to move it to a convenient location for me. Top customer service - five stars.

Horrible customer service
Rude staff

I am extremely disappointed with the service I have received.

After waiting several weeks for my air conditioner to be delivered , the delivery team arrived and then refused to bring the unit inside the building. I would like to make it clear that I was not asking them to carry it into my flat, only to place it inside the building entrance.

At the time, my wife and our 5-month-old baby were on the first floor, making the situation even more difficult. Despite these circumstances, the team showed no willingness to assist.

After such a long wait, I find this level of service completely unacceptable. The lack of professionalism, customer care, and consideration shown has caused significant inconvenience and frustration for my family.

I expect an explanation for why the delivery was refused and for this matter to be resolved as soon as possible.

Btw they took the air conditioner back!!!!

Awful experience and still waiting. Rearranged 4 times in 8 days.

Customer Service reps were very nice to talk with however it hasn't led to the items being delivered.

As with many others, we are being told the items are too big for the van so thats delaying things. As a delivery service I find this excuse baffling.

We continue to wait

The worst delivery company i ever seen, bad driver, and poor customer service ,

The delivery was scheduled for monday the 08/06/26. Then we got a message sayting: "Delivered" but with a note "Parcel didn't fit on the van"... How is this even possible?! You guys are the delivery company managing the parcels. And on the phone they said it would be delivered today 12/06/26. But when we reached you guys, the message was "we don't have any delivery for today, we were waiting someone to contact you". Not a professional service at all. Do not use this company.

I’ve still been waiting for my order to be delivered, they kept postponing it and even on the days they would postpone or reschedule delivery for they wouldn’t deliver. I still haven’t received my order yet whole delivery was supposed to take 15 days and now it’s been even longer because my order is too large and they don’t have space in their vehicle to deliver it.

First they wrote they come 4th of June, 2026. Then they wrote they come 5th of June 2026. Then they wrote they come 8th of June 2026. And today they didn't come again. This is a German company without any conscience or decency. The people are unfriendly and simply hang up. We have now filed a lawsuit in Germany against Dachser for damages of €15,000, as that is the loss we have incurred due to the delayed delivery.

Canceled my scheduled delivery 40 min after it should have arrived. Took a day off for nothing. Really bad service.

UPDATE - After being told on Friday morning when they cancelled the delivery that day and that it would DEFINATELY be delivered on Tuesday morning nothing did. So far, 7 calls and nearly 2 hours being put on hold am told that the driver hadnt left Dartford yet and it would 'arrive later'. I asked if they could be more specific and was told between 2-3pm - still nothing, now on hold for my 8th call after speaking with a guy called Ethan who was the person I spoke to on Friday and he sent me an email confirming it would arrive this morning.

These guys need shutting down - all staff I have spoken to our rude, have no idea of whats going on and half asleep.

Its hard to believe this company is in business.

As all the other reviews say this is a TERRIBLE company.
Send you texts and emails to confirm your delivery and then call the morning of and in my instance say 'the van is too full so we cant deliver' - I ask when they can, they say we will have to call you next week to figure it out'!

WTF - they are supposed to be a Logistics company.

My order was from Sklum - been waiting for a few months just to get this far - there is a whole Facebook page of complaints - unfortunately TrustPilot wont let me post the link

Absolutely disgraceful delivery service. They cancel deliveries at the very last minute after you’ve already wasted a vacation day waiting for them and then casually claim the package is “too big” and needs to be rescheduled. How do you only realize that on delivery day?

Completely unreliable, unprofessional, and disrespectful of customers’ time. Avoid this company at all costs unless you enjoy being lied to and messed around.

Worst logistic company ever!!!

I had 4 deliveries with Dachser of products I got from Sklum, a Spanish furniture company.

The first delivery was a table that came late and came in 2 different deliveries, even though it was meant to be a single delivery. They delivered the table top, not the base. Then 2 weeks later, the base.

Then, a second order happened the same. I ordered a sofa, a bed and a mattress. The first delivery was HALF of the sofa and the other half never arrived.
The bed and mattress are still missing.

After 2 and a half weeks, I was contacted by them to get the rest of the furniture. It was 11h when I contacted them asking when would I be getting the delivery and the response was: before 3PM. After 3PM, I called again asking where the driver was, and they said 4PM. After 4PM I called again, and they said the delivery was not happening today and they offered it to be delivered on the next day, in the morning.

A few minutes later, I was contacted by them to say that the delivery was going to happen in the same evening, at 8PM. So I waited. And the delivery never showed up again.

Worst experience ever. I still have not received my parcel. I am still sleeping on the floor. I still am sitting on HALF OF A SOFA.

I really hope they change the management or else they will end up bankrupted. At least, thats what I hope for.