DACHSER Reviews 

Parcel damaged, moody driver. Called the store, they sent me another parcel but their driver refused to deliver! He claimed he had to deliver on the ramp going to the back door while my front door is on the very street, I called them and was told “deliveries to the front door are a courtesy”.!!!!!! He took back the head board of my bed… have been sleeping on the floor ever since. It’s a shame online stores don’t display their delivery partners… never buying from SKLUM again. Called Dachser once again and found out they sent the headboard back to Spain! Without consulting the store in a unilateral decision.

Wederom te late levering en nul communicatie. Kansloos

Driver called explaining that the item on a pallet was damaged, he was told by the office to still deliver. waited in for 4 hours and no one turned up. they never answer the phone either. completely useless

They don't deliver on.the day they say, this has happened with other orders. I'm now on the supposedly 4th day for delivery. They even gave me a time hasn't arrived. Stay away if you want anything delivered on time.

Awful! The delivery guy left me with a massive wooden pallet that was not part of my package. He said we do not take that back. So it seems they are happy to leave their trash with you to dispose of.

Apparently they are not allowed to take pallets with them or help to bring the parcels into home. When they deliver heavy parcels I think the customer should now and maybe choose different company. No very nice driver neither

The work environment at this company can be challenging. Management practices may create difficulties for employees, leading to a less than favorable atmosphere. Additionally, the level of oversight may feel excessively controlling. I would recommend considering other options, particularly regarding the Northampton office.

Honestly It has been the worst company I have ever worked for.

Never ever again..,
office useless, unprofessional no communication with customer whatsoever..,
looks whey hate what whey do!

there was no advance warning for the delivery. today's Monday...on Friday(last), my cellphone rang and it read, 'international call'. i didn't know who it might be so i didn't answer it...that's was at 11:30am. around 2:30pm i looked at the tracking for my delivery and noticed that it seemed to say that the deliverer was saying that they TRIED to make delivery but i wasn't home...somewhere it was said that they rang the doorbell. not true. my doorbell is VERY loud and i was home the whole time...
the person on the phone was VERY nice. AND competent...found my work order and we made another appointment for today, Monday.
the delivery person was on WELL on time...helped me with the package into my apartment and wished me a nice day...so, overall, i'm happy with how it all went...i hope the rest of you have as good an experience, despite the first try for delivery...

Brings a package of 45kg in front of my building and leaves it there. I asked him to use the manual fork to put it inside the elevator which he refused even though it is included in the price.
This is my experience in Hamburg, Germany.

I wish i could give a zero rating to them...
follow up for my document from May till end Of June'24 still yet to reply my email.Need to follow up everyday but no reponse.

I'm now on day 36 waiting for a delivery. They told me 3 days ago it would arrive today and this morning had another call to say they had no driver and it would be another 4 days before delivery. If I could give them zero stars I would. No driver? Really? Nothing to do with the fact I live in a rural area then and you can't be bothered with the inconvenience?
Update . My delivery finally came 41 days after it was despatched. I got a phone call from the driver saying his lorry was too big (it certainly wasn't) to go up my road and I had to meet him half a km away to get my stuff. I had to transfer 120kg of goods into my own car. The road is certainly large enough to accommodate a lorry as illustrated by the fact that my next door neighbour, just one hour later, had a delivery from a company using an articulated lorry. I spoke to the company who used this carrier and they confirmed they will be avoiding them in the future. Avoid Dachser like the plague.

11 days estimated and delivered on 11th day. Driver called me and came 15min later and helped me bring boxes to my flat - 6 large boxes, total 250kg. -1 star for tracking page - could be better like UPS.
Not excelent but good enough.

Unreliable service with severe delays, not working tracking and lost items.

I have been informed by various electronic communications that Dachser España will deliver my order from SKLUM. DISASTER, they have had my package for 2 weeks now, sending messages even calling my mobile but nothing happens.

Really unprofessional company and horrible customer service. Claudia Rivera was really doing a terrible job. I would advise everyone to not work with them.

Hello. I also had an awful experience with this delivery company. I made a purchase online for a couch and the delivery, that the store chose to send it, was dachster - bad choice. A few days before the delivery, they sent me an email asking to confirm a few delivery date frames, and I did. After that, they sent me another email confirming the delivery time frame that I chose - a Friday, between 07:00 and 15:00. In the morning of that Friday I did not go to the office, knowing that I had to receive a couch. Around 15:40 that Friday, I got a call from them, telling me that the delivery would not be done today. When I asked why, they that, the driver had too many deliveries to do and he couldn't do mine. I asked them to find another driver or maybe deliver it the next day, but the lady said they couldn't so I needed to choose, to wait for another timeframe next week or to cancel the order. That after a week of already waiting. I told them that none of the solutions suited me, as that was their error, and why should I be the losing part? The lady said that is nothing they could do and HANGED UP on me. This is extraordinary - I've never seen such bad logistics and customer service.

Avoid !!! Do not use this company - worst experience of my life -

Dachser was the only delivery option from Hübsch and of course they met expectations set by other reviewers here fully. The table arrived damaged, box looks like it was thrown around, despite already being on the pallet! How they managed to mess it up is beyond my understanding, but here we go. Stay away!

Driver didn't even get out of his vehicle to knock on the door. The attempted delivery was a phone call from a German number, which I din't answer because I don't normally answer foreign numbers.