The Daebak Company Reviews 

I emailed support because I wasn’t able to use a coupon code to receive a promotional gift from the band I wanted, there were several codes for different products and the one I chose wasn’t recognized at checkout. I explained the situation and received a prompt reply that it has been corrected and I would receive the item I wanted—it arrived last week! Excellent customer service!

It's awesome I like all the products and I can wait for see the other box I love it

Love your products. Never disappointed

Sheesh. These guys intentionally make themselves look bad for some odd reason. I mean, I get there's logistic things you guys have when receiving items from Korea, and then to ship them out individually takes time, and that's understandable, *BUT* what I don't understand is, why your Customer Service (yes, your email, your social media accounts, your feedback form on your website), has *NO RESPONSE?* We're not in the day and age where it is difficult to respond to a customer. You guys are an ONLINE RETAILER and you guys do everything uhh... ONLINE! So my question to you (if any Daebak Representative even reads this, is):

1) Why do you NOT respond to customer inquiries neither on your email or social platforms ( I've written to you on both concerning my order)
2) Why provide an update on our orders as, "FULFILLED" when the tracking number obviously shows it has not even been shipped yet? That's just low.

I gave you guys a chance, despite seeing these reviews beforehand, because I really wanted my item. But right now, I just hope I actually get my item, like preferably sooner than 5 months like many of the other complaints already said here. DAEBAK/ DAEBAK CEO: Get your act together for the sake of keeping your customers and business.

They waited 5 months to deliver, and when a claim was made via Paypal, the order was sent but incomplete. I have written to them with pictures of their order package, where they mentioned that there is a missing item, but no response or responsibility for the reimbursement of this item or solution to solve the issue. NEVER AGAIN.

Update: They offered to reimburse in shop credit. After more hassle, they finally refunded the missing item via Paypal. The whole claiming process took almost 2 months.

Honestly I’m sad to see this happen to Daebak. They used to be a great company and easy to communicate with, a place where you could get things you normally couldn’t find elsewhere. However, that has changed. My last order has never arrived despite saying in stock and ready to ship(order was placed January 2023). I’ve reached out to them pointing out how it’s been three months and even pointing out how they haven’t handled things according to their own policies. They then sent me a shipping notice but it’s listed for a “dummy product” (word for word, not my choice). I still have not received my order and it is now May 2023. This was after the order before that arrived poorly packaged and damaged, but I didn’t want to blame the company for damage during shipping so I was willing to try ordering again. This was a mistake on my part. Please do not order from Daebak until they are able to make some real change and get back to fulfillment.

I placed an order back i december. Almost five months later still no shipment, but occasionally mails with excuses. I have no confidence in this company.

The customer service is super friendly. I spoke with Kaiser and he was quick in providing resolution. Definitely a daebak experience.

Terrible I ordered one thing and u guys didn’t deliver and now I ordered another and u still can’t deliver or haven’t even said anything

I placed an order for a product back at the beginning of January and still hadn’t heard anything about my order going on March. So I gave them until March 24th before I sent out an email inquiring about my product. I had heard a rumor about Daebak being short staffed so I wanted to give them the benefit of the doubt and gave them extra time. However after I sent out an email I didn’t receive an actual response, just an email that my order was now being processed. When I looked closer I noticed that the product was listed as a “dummy product” which made me a little nervous. I did finally receive my package on April 11th, however, the packaging was such that it resulted in the product being delivered damaged. The product had a single, thin sheet of bubble wrap around it that didn’t even cover the whole product and was then wrapped in paper thin plastic. I was disappointed but I could’ve gotten over it but then I also noticed that the seals on the product had been cut. Why? It makes me worry about the authenticity of the photocards inside. I also ordered something back in October of last year that ended up arriving months later as well. And only after many emails asking where my product was. So I think this will be my last time ordering from Daebak. I hate that I have to go out of my way to ASK them to send out my order.

I received my box and I absolutely love all of the products. The products were so good. It is definitely a good way to discover some korean products. I am happy I gave it a try. I will definitely buy another one. Thank you !

Ordered a month ago because they had some items I couldn’t source anywhere else. All items marked “in stock ready to ship”. They took my money right away but after one month nothing has been shipped. The site is a scam. Avoid it and order from Cokodive theirs is a real customer oriented site

I’m really happy with my order on Daebak ! if you are a fan of Korean culture this is the site for you.
very satisfied with my products, thank you again deabak team !

Good place to buing kpop merchants. I love BlackPink.so I bought albums.everything is here

Placed an order on January 24 (with credit earned from a previous damaged order). It’s now April 8 (date of posting this)and I STILL haven’t received it.
“Daebak” (if you can really call it that) obviously doesn’t need or want any further business from me.

I placed an order in January. They never even sent it. Today in April I finally got a refund because I have been arguing about the order for months and got a 3rd party involved (before that they were ignoring my emails). Never ever ever order anything from here.

I would give this company a minus 100 if possible! They are nothing but con artists who are only out to steal innocent people’s money. Placed an order in January and never received anything other than a confirmation email. A couple months later I messaged them about my items whereabouts and was ignored. Sent another email a few weeks later and finally got a reply saying they can’t source my item. When I asked for a refund they try to give me a voucher for their scam of a website instead of my money back. What a joke! Finally they send me a refund request form. I filled this out over two weeks ago and still no refund. I try emailing them again today, just to have my email rejected! These people should be ashamed of themselves preying on people like this and stealing their money. I will be formally reporting this company.

If I could give this place no stars I would, basically had to send them a crazy amount of emails to just get an update on my one and final purchase from them. Paid $238 for 2 season greetings boxes ordered in December 2022 and finally got updated on Feb 2023. They sent me only one box but on the email it said both boxes are to be sent together since they have the same tracking. But when I received package only one season greetings was sent but inside they had a slip for my purchase the second season greetings box had a X on it but the one that was sent had a circle so to me I thought oh ok they’ll send me another email to track my second box, but since I was still concerned since that box that didn’t show up was the more expensive of the 2 I emailed asking for a updated tracking for the box that I did not receive and also send a pic of the slip where they circled what was sent and X out what wasnt. ……. Never received a reply back I went on to twitter and saw that someone else also said they never received their purchase so I replied under saying the same thing. Daebak reached back out to me on twitter dm saying “please provide your order number and we will get cUsTomer ServiCe on this “ what a joke! I waited a week but TBH this is already 4 months into my order. I tweeted out how on my daebak account it said both items were shipped at the same time which they were not and how the packing slip that THEY put in my box that THEY marked said that the second box was not in package. I just want my money back I never want to buy from here again and I would never recommend this place to anyone. They are marked higher then other sites as well my wonho box which I never received was $155 on Daebak but $99 on other sites. I paid extra to be sCammed. $20 ok I can let go kinda but $155?!!

Theu answer quickly when needed and act very efficiently
They're kind and helpful.