I subscribed to a Daebak box in Dec 2023 and it never arrived after many promises. I finally asked for a refund. It's been promised a couple of times but never arrived. They just emailed nearly 2 y... See more
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See what reviewers are saying
I really like this site and app, i always used it to buy korean albums and other accesories... they have an excellent method to be able to have discounts the more you buy things you get rewards for th... See more
Company replied
Ordered an advertised Black Pink fan last year, never arrived. After numerous continuous emails asking for information regarding order was told it was discontinued and not available. Asked for a refun... See more
Company replied
I placed an order in the wintertime. Never arrived so I got a gift card refund. Then, placed two orders in Feb and March, it’s now SEPTEMBER and nothing. Meanwhile their social media is full of intern... See more
Company replied
Company details
- e-Commerce Service
- also in
- Beauty Products Wholesaler
- Magazine Store
- Music Store
- Office Accessories Wholesaler
- Wholesaler
Written by the company
From Korea to your doorstep, discover the latest and most exclusive in K-pop, K-drama, K-beauty, K-food and everything in between 🇰🇷
Contact info
Mapo gu Baekbum ro 31gil 8 SK leadears view, 04101, Seoul, South Korea
- (424) 276-1890
- hello@daebak.co
- daebak.co
1.6
Bad
313 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from The Daebak Company
Hello Julie,
Thank you so much for your kind review :) We hope you liked your item!
Have an amazing day and stay Daebak
The Daebak Team
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Stealing your money & not shipping anything
They never shipped what I ordered and are refusing to give a refund. Already talking to a lawyer to take action against them. Worst company & customer service I have dealt with anywhere
January 2, 2024
Unprompted review
Reply from The Daebak Company
Dear customer,
We want to sincerely apologize for the inconvenience and frustration you've experienced.
I understand your disappointment, and I want to assure you that we take your concerns seriously.
To assist us in addressing your case promptly, could you please provide us with your order details, including the order number (#DBB)? Additionally, if you have any correspondence or documentation related to the matter, sharing those would be helpful.
Thank you for your understanding, and we look forward to assisting you further.
The Daebak Team
Nicely masquraded scam
Made a order at september, waited for 2 months for it to ship(it never did) so asked for a refund. First they Ignored me then finally they gave me a google form to fill out and said i will recive it in a week(I never did) so i disputed the charge throu my bank. They refused to refund my bank...
January 24, 2024
Unprompted review
Reply from The Daebak Company
Hello Age-Riin,
I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you experienced with your order placed in September.
After investigating the matter, it appears that the refund has been processed. If you don't see the refund in your account, please trust that it will appear very soon. Please don't hesitate to reach out to us again if the refund doesn't appear by next week.
We appreciate your patience and understanding.
Thank you,
The Daebak Team
I placed an order 10/31/23 and have…
I placed an order 10/31/23 and have been charged but never received notice of my item shipping. I have been trying to get a response from customer service since December. Poor communication all around.
November 1, 2023
Reply from The Daebak Company
Dear Serra,
I'm truly sorry to hear about the challenges you've faced with our service, and I understand your frustration with the delayed responses.
I want to assure you that we take your concerns seriously. Your experience is not reflective of our commitment, and we sincerely apologize for any inconvenience caused.
Despite the influx of inquiries, we are committed to providing prompt responses, please send us another message by email.
Thank you for bringing this to our attention.
The Daebak Company
DO NOT BUY FROM THEM!
I ordered three pens from them SIX MONTHS ago. I was patient and asked for updates several times over the last few months and was told oh, the package hasn't shipped, oh, we'll check in with our logistics team. Of course I never heard anything and the package never moved. DO NOT BUY FROM THIS COMPANY! When I asked for a refund, they told me I should have bought package insurance and that the best they could do was claim a 30-60 day lost package claim. Not to mention I paid extra to get my goods faster! I filed a complaint with Better Business Bureau and I suggest you all do the same. Scam company!
January 22, 2024
Unprompted review
Reply from The Daebak Company
Dear Ashley,
I want to express my sincere apologies for the significant delay and the frustration you've experienced with your order of three pens. Your feedback is crucial, and I deeply regret any inconvenience caused.
I understand your request for a refund, and I want to assure you that we are actively addressing this matter. I apologize for any confusion regarding package insurance and the response you received. Our aim is to provide a fair resolution, and I assure you that your concerns are taken seriously.
Once again, I apologize for any inconvenience caused, and we are dedicated to resolving this matter to your satisfaction.
The Daebak Company
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7 months and no item received
I have placed my first order on June 15th 2023!
I have not received my item. Every email reply is a “we will look into it” and no updates.
The item I wanted is sold out. So I cannot get it anywhere else.
I have not got a refund.
June 17, 2023
Unprompted review
Reply from The Daebak Company
Dear Customer,
I want to express my sincere apologies for the significant delay and inconvenience you've faced with your order placed in June. Your experience is certainly not reflective of the standard of service we aim to provide, and I deeply regret any frustration this has caused.
Please reach out to us again, including your number of order (beginning with DBB). We will ensure you receive the appropriate resolution, which may include a refund. We appreciate your patience as we work to rectify this situation and regain your trust.
Once again, I apologize for any inconvenience caused, and we are dedicated to resolving this issue to your satisfaction.
The Daebak Company
Daebak
Hello Daebak!
After my last review you really took action! Thank you so so much.
My friend recieved the package shortly after and was over the moon.
Thank you! But you should still work quite a lot faster you know😅
January 19, 2024
Unprompted review
Reply from The Daebak Company
Dear Marii,
I want to express my sincere apologies for the frustration and disappointment your friend Rakel has experienced with her order. Your feedback is important, and I deeply regret any inconvenience caused.
We are actively working to provide her with specific and accurate updates about the status of her order. Our goal is to address her concerns in a transparent manner and to improve our communication moving forward.
I want to assure you that we take these matters seriously, and we are committed to rectifying the situation promptly.
Once again, I apologize for any inconvenience caused. Thank You.
The Daebak Company
I only received three boxes from my…
I only received three boxes from my subscription. I cancelled subscription very early on due to lack of communication and not receiving boxes in a timely manner and was still charged for a new subscription. Your company needs to focus on customer service and reading/responding to emails.
January 5, 2024
Reply from The Daebak Company
Dear Dorothy,
I want to extend my sincerest apologies for the issues you've encountered with your subscription. Your feedback is crucial, and I deeply regret any inconvenience this has caused.
I understand the frustration caused by the lack of communication. This is not the standard of service we aim to provide, and I want to assure you that we take your concerns seriously.
Both your Summer and Fall Boxes are on your way! You will soon receive both tracking numbers by email.
I want to apologize for any inconvenience and assure you that we are committed to rectifying this situation. We appreciate your patience as we work to resolve this matter to your satisfaction.
Thank you.
The Daebak Team
Dissatisfied!
I gave Daebak a great review after my first purchase, however, after 7 months waiting for my second order, and reading the feedback from other dissatisfied customers, I realise what their M.O. is. The only ‘updates’ are responses to my emails. They are pleasant, meant to placate, but they give no specifics about delivery. The tone implies that I am being impatient.
January 15, 2024
Unprompted review
Reply from The Daebak Company
Dear Customer,
I want to express my sincere apologies for the frustration and disappointment you've experienced with your second order. Your feedback is crucial to us, and I deeply regret that we have not met your expectations in terms of delivery and communication.
Our goal is to address your concerns in a transparent manner and to improve our communication moving forward.
I want to assure you that your experience is not reflective of the standard of service we aim to provide, and we are committed to rectifying this situation promptly.
We are dedicated to resolving this issue and improving our service based on your valuable feedback. Thank you.
The Daebak Team
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Totally a Scam
Totally a Scam
I purchased their seasonal box annual subscription, and I only received ONE box for an entire year. For more than half a year (since June 2023), I have been emailing them, and each time, they promise an upcoming shipment but never achieve once.
Constant lies and broken promises.
Do not waste your time and money with them.
January 12, 2024
Unprompted review
Reply from The Daebak Company
Dear Wenlan,
I want to express my sincerest apologies for the frustration and disappointment you've experienced with our seasonal box annual subscription. Your feedback is deeply concerning, and I want to assure you that we take your concerns very seriously.
The Fall box is on its way! You will soon receive a shipping tracking number by email. We promise you will also receive your Summer Box very soon.
I want to assure you that we are committed to rectifying this situation and making things right. I want to personally apologize for any inconvenience this has caused.
We appreciate your patience as we work to regain your trust and address this matter promptly.
The Daebak Team
Total scam
Total scam. Preordered something, but even after general release of product after more than 2 months, they still do not ship. And basically they are just wasting time intentionally by responding with messages that they are still waiting for the items without any firm timelines. Because they are just buying time until Paypal do not offer escalation anymore.
Update 23 Jan to Daebak response:
Then please process my refund request asap. It has already been over 2 weeks since I submitted and received your acknowledgement. All of your responses are always without firm actions and timeline to resolve the matter.
I will update here again when the refund is processed. Otherwise, you are still just a typical scam.
January 12, 2024
Unprompted review
Reply from The Daebak Company
Dear Jeremy,
I want to sincerely apologize for the significant delay and frustration you've experienced with your preorder. I understand the disappointment and inconvenience caused by the extended waiting period, and I want to assure you that we are taking your concerns seriously.
Regarding your mention of PayPal escalation, I want to assure you that our intention is not to create delays intentionally. We are committed to fulfilling your order and addressing your concerns promptly. Our team is working to provide a resolution that meets your satisfaction.
Once again, I apologize for the inconvenience caused, and we are committed to resolving this matter as swiftly as possible.
Thank you for your patience,
The Daebak Team
If you love throwing money away, you’ll love Daebak!
I placed an order in early November 2023 and it is currently mid-January 2024 and it hasn’t even shipped. This is so far outside of their scope of how long processing can take that I am baffled. None of my previous orders have taken even close to this long either.
I contacted customer service three weeks ago, and while I did receive a prompt initial response, I haven’t heard back since making their promise to look into the situation and get back to me ASAP feel hollow. There’s also no way to navigate to a contact page on the app, so getting help is hard to do in the first place. I had to get shipping policy info from the emails asking me to review a product I never received.
I’m mad, disappointed, and my trust in Daebak is gone.
November 4, 2023
Reply from The Daebak Company
Dear Annalisa,
I want to sincerely apologize for the inconvenience caused by the delay in processing and shipping your order. I understand the frustration you must be feeling, and I assure you that we are doing our possible to address this issue.
Your order from early November 2023 is certainly outside the acceptable timeframe, and this falls short of the service standards we aim to uphold. I am deeply sorry for the delay in responding to your recent inquiry. This is not the level of service we aspire to provide.
We understand the importance of your order and the impact this delay has on your experience with Daebak.
We will work to enhance the accessibility of our support channels, especially through the app. Your feedback on this matter is crucial, and we are taking steps to improve the overall customer experience.
Please be assured that we are actively working to rectify the situation and regain your trust.
We appreciate your patience as we work to resolve this matter.
The Daebak Team
Did not even receive the item I…
Did not even receive the item I ordered.. its been 2 months. Yall are pathetic
November 1, 2023
Reply from The Daebak Company
Hello Aaron,
We sincerely apologize for the delay in delivering your item. This is not the experience we aim to provide, and we want to make things right.
We genuinely apologize for the inconvenience caused.
Thank you,
The Daebak team
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I have been waiting since June of 2023…
I have been waiting since June of 2023 and charged 3 times and have not even received one box.
January 5, 2024
Reply from The Daebak Company
Hello Erica,
I sincerely apologize for the multiple charges and the non-receipt of your boxes. Daebak Boxes are a priority, and we are working diligently to resolve the issue.
The Fall box is on its way! You will soon receive a shipping tracking number by email. We promise you will also receive your Summer Box very soon.
Thank you very much for your patience,
The Daebak Team
You have charged me for the winter box…
You have charged me for the winter box and I still have not received my summer or fall box. I am constantly emailing and getting the runaround. This was a present for my daughter last year that she still has not received. I’ve been more than patient and now I’m super frustrated I did not have $150 just to throw out the window.
January 5, 2024
Reply from The Daebak Company
Hello Stacie,
I sincerely apologize for the inconvenience you've experienced and the frustration it has caused.
The Fall box is on its way! You will soon receive a shipping tracking number by email. We promise you will also receive your Summer Box very soon.
I assure you that we take this matter seriously. We understand the significance of this gift for your daughter and the disappointment this situation has caused.
Thank you very much for your patience.
The Daebak Team
I haven’t received the things that I…
I haven’t received the things that I bought. I texted them and never responded me … I spent more than a hundred
December 2, 2023
Reply from The Daebak Company
Dear Luisa,
Despite the influx of inquiries, we are committed to providing prompt responses, please send us another message by email (hello@daebak.co).
Also, please find here all the information about the Shop products shipping process: https://daebak.co/pages/shipping-and-returns
Thank you so much for your patience and your understanding.
if I could give 0 stars I would
if I could give 0 stars I would. I ordered items in January of 2023 and it was shipped out just this month (December). And to make matters worse they only delivered ONE item out of TWO I ordered. Both items cost me over 50 dollars so it is very frustrating to see this happen. I emailed them several times about my missing item and they never responded directly to my concern. They only say "Your item is delivered here is tracking!". And this is the very first time I ordered from them so it is a pretty disappointing service. I highly suggest NOT buying from them. I always give the benefit of the doubt when it comes to buying online, especially from Korean-related products but this one definitely is a hard pass. If they have items that are usually sold out, please don't buy from this cite, i can't stress enough. Save your money and time!
December 26, 2023
Unprompted review
Reply from The Daebak Company
Dear Jael,
I sincerely apologize for the extended delay in receiving your products and any inconvenience it has caused.
Please rest assured that we are committed to resolving this issue promptly and ensuring a positive outcome for you.
Once again, I apologize for the inconvenience, and we appreciate your understanding.
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DON’T WASTE YOUR HARD EARNED MONEY
I ordered my items almost 8 months ago and still have not received any of them. I dm them on instagram and sent an email and they never responded to either messages. I, along with other people have even left comments regarding our orders on their instagram posts. They used to be good back then, but I don’t know what happened. For anyone who is thinking of buying from them, DONT DO IT. You will be highly disappointed and angry that you gave them your money.
December 21, 2023
Unprompted review
Reply from The Daebak Company
Dear Customer,
I'm truly sorry for the significant delay in receiving your items and the lack of response to your messages. This is not the experience we aim to provide, and I understand your disappointment.
Your feedback is crucial, and we want to make things right. Please share any specific details or concerns you have, and we'll work to resolve them.
We genuinely apologize for the inconvenience caused and appreciate your patience. Rest assured, we are committed to rectifying the situation.
Despite the influx of inquiries, we are committed to providing prompt responses, please send us another message by email.
Thank you very much.
I ordered some products back in August…
I ordered some products back in August and I still haven't received them. I reached out 3-4 times and they've said there were some customs issues back in October, but it's been so long since I've seen an update.
December 7, 2023
Reply from The Daebak Company
Dear HT,
I sincerely apologize for the extended delay in receiving your products and any inconvenience it has caused. We understand your frustration, and we appreciate your patience.
Regarding the customs issues mentioned in October, we will send another email providing you with detailed information as soon as possible.
Please rest assured that we are committed to resolving this issue promptly and ensuring a positive outcome for you. If you have any additional details or concerns, feel free to share them, and we'll address them accordingly.
Once again, I apologize for the inconvenience, and we appreciate your understanding.
Selling items they don't have!
I ordered a magazine from them in July. After months and months, they finally came out and said they weren't even able to supply the item I'd ordered because they didn't get it! So they're out here taking people's money for items they can't even guarantee getting! They also gave me the run around about getting a refund and I had to demand the money back. They initially offered me a giftcard OR my money then tried to back up and say only giftcard. As if I'd trust them again. Do NOT!!!! shop with them, you will regret it. One star is too many for this review.
July 13, 2023
Unprompted review
Reply from The Daebak Company
Dear Jessica,
We deeply regret the frustration you've encountered in your experience with our services and sincerely apologize for any inconvenience caused during the refund process.
Unfortunately, we faced unexpected challenges with our suppliers that were beyond our control, and we diligently attempted to find a resolution. We understand the disappointment of not receiving your magazine, and we want to express our sincerest apologies for any inconvenience caused.
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